BioLife Plasma Services Ames, IA

Well, before my last donation I was informed my hematocrit was a few points too high so I asked to see the nurse, and was told she didn't have time and was just sent home. Usually the nurses are very kind and personable, but ok n this day the shorter, older nurse with the short hair seemed put out but me wanting to ask a few questions. I wasn't impressed by her attitude even a little...

Unfortunately this ended badly. I honestly think they push our bodies too much. Everyone responds differently so offering $800 for 8 times in one month was a hard push for me & really drained me. I love helping others but I have to consider my own health as well. They could do so much better I feel. With our technology available, they could have let me know by my test results that my body was declining. On the last day that I would have to get my 8th donation in, I was declined due to my iron being too low

Wish they had explained the first time promo better, didn't realize it was a limited time window. I lost two weeks of donations when I had to have blood work run and then would reach out to me in a week when they had my results. After ten days of not hearing from them I called them and they said they couldn't find the sample they took a week before. When I talked to a staff member about it they apologized for the inconvenience saying that the sample must have gotten lost on its way to be tested and said th

Special People * I just want to start off by saying, this is the first time donating. I have been to drives in the past ,but never a clinic. There is good and not so good in every establishment. I did 8 donations . I came across several different techs. And even had complications at a visit. There are 2 employees who really left a mark in my mind! Shout out to CARLOS. He practically lives there and always is calm, knowledgeable, accurate, and no matter what has a SMILE. After a complication I then met CA

If you have had any seizures in the last 3 years, don't go. The only information listed about seizures on the website is that it depends on your diagnosis, the medications you're on, and the amount of time since your last seizure. My seizure disorder is stress- induced or triggered by specific triggers. I haven't had an episode in months. I explained to them that not only are they triggered by specific events, but I can feel them coming on. They still refused my donation and told me I could come back when I

The most unfriendly person **** first I have been going to bio life in Ames for months. My friend came with me to try to donate. First we were asked about our appointment time by Issah. A new person i had never seen befor. He said if you are late there would be no room left. After talking with the mngr, she was able to get me in. My frend during the questionare, and I were laughing (not loud) and then Issah came back over abe said there was no talking aloud and phones on the table were not aloud.As

I'm deeply disappointed with my experience at BioLife Plasma Services and feel compelled to share my concerns. In 2014, I was denied the opportunity to donate due to policies I now recognize as discriminatory. Recently, I discovered that my account had been permanently locked, preventing me from donating. A manager informed me that eligibility requirements had changed and that I should no longer be disqualified on the same grounds. However, when I contacted the original location for clarification, I receiv

Discrimination is the best policy for BioLife if you are homeless or as they say no permanent residence. I was qualified to donate plasma. Then the truth came out. I'm at a homeless shelter. I'm disqualified. I'm homeless. We must have dirty nasty homeless plasma. It must stink and taste bad or something. Not good enough to save the lives of people who don't live on concrete and in dirt. I wonder if a homeless person dying in the hospital would refuse their housed persons plasma. It's a great gig. Promote

PLEASE READ BEFORE DONATING!! I want to share my experience so everyone is aware of this business. I came on with the hopes of getting some easy cash, and left with a severe hematoma and no additional help or coverage from the staff. If you aren't aware, a hematoma is excessive pooling of liquid under the skin. This happens when the workers miss the vein and don't realize. You are risking your health and safety for the money they are offering, and anything that goes wrong you'll have to pay for. This brui

I understand there's always a process for this stuff, but I feel like you really aren't in a rush to get life saving medicine if you cant accept it from someone healthy without a valid picture id. People die, and I hope you feel good knowing someone's hope was taken away because someone's picture isn't up to date.

Came back from a 2 month referral, first time donating again as soon as I could and they took me off of a machine that I had just been on long enough to fill one container of blood, they told me it was drawing too slow and moved the needle resulting in them no longer being able to to take my blood because they moved the needle. No issues other than it being "slow" i don't feel like i was even on the machine for more than 25 minutes. They unhooked me tried to draw threw the other arm which resulted in nothin

This place sucks, always understaffed, i drive 30 miles, just to get told I can't donate because my heart rate 101 and not under 100. Of course its 101 when you have to wait 30 min or longer to get a bed, Then you need a physical every 4 to six months. This company doesn't understand people take time out of their busy lives to donate and they don't make it any easier.

ASSAULTED by another potential donor after waiting in line for nearly 30 minutes WITH AN APPOINTMENT. NEVER COME HERE!!! After 28 minutes in line I passed the "Child care center" without glancing inside. Imagine my surprise when someone grabs me by the shoulder and yanks me around to face him yelling that the line goes in the room??? I look inside the room I'm constantly seeing people go in and out of to go to their car, the bathroom, and in and out of line. The entire room is filled with grown adults sit

Might be switching to Grifols on N Loop Drive. Kept getting Biolife ads for an extra $800 for 8 donations in 30 days, thought it wouldnt hurt to try. Week 4, had a med change by my PCP. Did not take the new meds as I did not want them to interfere with completing the final donation. A very rude nurse made me wait an hour for med change review, while she completed new donor exams for people who arrived after me. Then, advised of the new prescriptions, despite not having taken the meds, she imposed a 30 d

This is not a reflection of their normal staff that you would interact with in person, this is with their system for payment, i was not only taken off of their lapsed donor deal less than halfway through for no explicable reason, i was also not paid at all for my last donation, i went in to discuss this with the manager her could answer my questions about it, i was promised a phone call from their manager above and never received promised phone call

Everyone is very helpful so pleasant to talk with as they do their work like having a great bedside manner at the hospital lol And they help each other taking care of me at times if necessary and still making me feel uncomfortable, thanks guys!!

Always had great service here. Yes, it can be quite busy, but if you choose the right times, there is nearly no wait (mornings/saturdays). The staff has always been friendly and I hav had no issues regarding donating. Probably because I have good veins.

My most recent experience was less than satisfactory. We were there at opening time, and after 45 minutes, we still hadn't been able to have our finger in initial vitals, that process completed, and when I went to cancel my appointment because I had to get to work, the person in charge said that they said fine, didn't even take my name and turn around and walked away

This whole experience has been horrible. Every time we "set appointments" we are here for 3 plus hours. The employees just stand around. I was left on the machine for a whole 15 minutes after I was done because the phlebotomist was scheduled to leave so she just left. Leaving me in severe pain. Honestly is just the worst place to donate.

Great Staff, very friendly, professional and knowledgeable... but there isn't enough of them. So what should be an hour long experience regularly turns into 2:30, 3 hours of time invested. Last time was 80 mins to get finger poked, 10 minutes to get seated, 5 minutes to get arm poked, 58 minutes to fill the bag, then 23 minutes of waiting to get disconnected. 2hours 56 minutes for $40... oh but have you heard about the loyalty points program?! It's true! They're giving us a whole extra 62 and a half cen

I've been a long time donor and started at this particular clinic. Where they used to have end of the month bonuses, they now have the crappiest system when it comes to actually getting paid. It used to be around 700 a month to be a REGULAR donor. Now its "up to 800/900" for new donors. Which you won't get because they maybe have 1 clinic in the continent that has those "coupons". Keep in mind that the average cost of 1 unit of plasma is ~$400. One unit is 200-250ml. So everyone donating 800ml is getting sc

The workers are nice and have good energy, they just have had lots of issues with being able to correctly insert the needle in my small veins. I have had a couple hematomas and passed out last time from them not being able to insert the needle again to get my blood back inside my body after getting a hematoma mid draw.

Whether they're slammed or just a little busy, they always treat me well. I guess I am in the Double Red category, which means my veins are squirrely or something, and difficult to poke correctly. Well they really take care to get it right because I can't remember the last time I got a foul stick. Claire did a great job, ?? she's got such a good attitude ?? ?? Addendum: at least a year later and I continue to be impressed with the level of professional attainment at Biolife. It's always seemed to be an

The waits are too long, 6 hours of my own time for 125 dollars, that's around 20 a hour for my time?switched over to biomat on N Loop in Ames, I reduced that time to 2 hours a week for 120! That's 60 a hour!! Better pay, better time, and the best staff

Horrible, the wait in line even with a booked appointment is LONG! If you are short staffed or just super slow staff/whatever the reason you need to cut the amount of bookings you accept in half!!!!! I had an appointment at 3:30 and it was 5:30 before I could get poked! Last time waited hour and a half with an appointment and the time before that an hour and 45min. Go to Grifols and donate!!

I've been coming here for a while, and no matter who is working I am always met with friendly and kind faces! The employees are nice and the center is always so clean. I'll always recommend this location, way better than the other BioLife centers I've been to.

The people are great and the initial payments are nice, but once you get through the bonus period they drop your payments to $40/$60 weekly. Definitely not worth starting your car to drive there over 30 miles. But if you're in walking distance it's not bad.

This place has really gone downhill. Pay has gone from $140/week now down to $100/week. The lines are terrible most of the times I go. You wait a minimum of 30-45 min to get into a chair and start your donation. And then if there is something wrong with the machine, it takes additional time. I have been turned away twice on my second weekly donation, which is the bigger payment donation. Said my protein was too low, very hard for me to believe because my diet is high protein! Then a second time for c

Staff are incredibly kind, efficient, and caring. I have yet to meet anyone who doesn't go out of their way to make sure you are comfortable and feel welcomed. Cathy in particular is so friendly and always makes my day brighter. I'm also thoroughly impressed with the professional and clean environment, and I always leave feeling better for having done what I can to help others.

VERY SLOW. The amount of employees that are working can NOT support the amount of openings this place has. If you want to donate here, be prepared to wait 2 hours before you can actually give plasma. Even if you choose to donate at an earlier time, you probably will donate at the other later time option that you were going to pick. I don't reccomend donating here. It's a waste of your time.

Just got told today that I can't go back for 2 months cause of a hida scan. Which would be fine, if I wasn't told my multiple staff and one of the nurses and my doctors that I could go back after a few days and now I'm going to miss out of my returning coupon for $600. I would've rather have been able to get the full $600 before this happened but now I won't be able and won't be able to donate for 2 months because of misinformation by both biolife and my doctor.

I tried donating here and the girl Cameron at the counter was so rude. The doctor was trying to get the system worked out for me, another one of the girls was confused by the instructions so when the doctor walked away. Cameron started bad mouthing the doctor and muttering to the girl. Then when it came time to get my blood pressure I got Cameron and she was equally as rude, she also dug my nail into the side of my nail bed trying to get the blood sample. Even trying to hand me the bandaid, I was pulling it

People who work here need retrained. In the past 2 months I've only failed my blood pressure with select nurses multiple times who don't obviously know how to use a pressure cuff. I've lost out on hundreds of dollars from promos because the same nurses could care less to do the job correctly. I've talked to the head nurse and have done my research. The cuff has an artery line that you're supposed to match up on the INSIDE of the arm. The nurses I fail with place it on the top side of my bicep or on the outs

what is the point of making an appointment if you're going to wait in a 40 minute line before you ever even donate? if you need to see a nurse you'll probably be waiting another hour on top of it all. absolutely ridiculous how slow it all moves

Rachel Blakesley has always done an amazing job and is my go to phlebotomist! She helped calm me down my first time when I got nervous about the process. Now I keep coming back thanks to her!

I've been donating for a little over a year. While sometimes the wait times can be a little long, I know it's not the staff's fault. They are all doing their best and they all have a wonderful attitude. Having been coming for a while, they recognize me and ask me about my life. Sidney is always a breath of fresh air, no matter how early it is, and I always trust Kathy to make sure my donation goes smoothly. They all go above and beyond!

I've been going to BioLife for a year and had zero problems until my last visit, she injected my muscle with the needle and walked away. I had to ask a non-worker for help to get me a nurse when she came over she told me that I would not be getting paid, and she needed to take plasma from my other arm. This is not true. You're always supposed to be paid the full amount once you are injected with a needle.She proceeded to leave the blood pressure cuff on the arm that was extremely swollen and full of fluid.

I've been donating for 3 years and the process keeps getting more and more efficient! The $ is worth it for a drive from Marshalltown for me and I'm always trying to get my friends to sign up for the referral bonus. Staff know me by name too which is really nice!

Generally an ok experience, but I showed up to my appointment yesterday to find a sign on the door saying they are closed until further notice. There was no attempt made to inform me of this cancelation despite them having my email and phone number on file. This is a problem because I live an hour away. I rescheduled for the next day and no answer and no voicmail message informing people of the situation. They were also taking more appointments so they are apparently going to continue wasting other people's

Just recently started donating at Biolife. I went in this past Monday, it seemed they were having technical difficulties. I was expecting a longer wait time than usual, but Sydney did an awesome job running around, she radiates positivity, and despite the issues she was doing an amazing job. That was my second interaction with her and she made me feel so comfortable, love chatting with her! Overall staff was super nice, wait times were not as long. Great service.

Staff seems to have poor communication with each other and have different answers depending on who you speak with. Have spoken with nurses who tell you to schedule appointment for the very next day and then get a tech who tells you the system will not allow it. Have had many techs cancel appointments when standing in front of them and then unfortunately are not able to reschedule you for the appointments you have previously scheduled because they have deleted them. It always seems to be the computers fault.

EXTREMELY understaffed. Be prepared to take average of 2 hours per donation. Maybe even longer if lucky. Don't recommend going here.

I went in for a donation and the machine messed up so they told me I was done but I would still be paid, I get home and look at my account nothing is there, so I try to call multiple times no one answered. I decide to go back and asked very nicely why I wasn't paid and what happened to the funds that were already in the card before I donated the person helping me rolled her eyes and said it could take 24 hours for the funds to arrive I asked why when every other time it's almost instantly applied to the a

Donation went wrong because two different phlebotomists punctured one of my arms wrong each, and now I got deferred because of that so I'll miss the new donor coupon and all that potential money. Can't believe I spent a total of 8h of my life here to get $270 and miss out on all the rest because of their own staff?s errors. Already contacted BioLife and I cannot get the coupon deadline altered. Not planning on coming back. Edit: had to return to get a replacement debit card and even for that I had to wait

Original review: The staff are pretty great, however the wait times are becoming atrocious. This is obviously due to a lack of employees, but there seems to be some management issues, too. Honestly feel bad for the floor staff, who are always running around. Unless you have a full 2 hours for a single donation, I no longer recommend. Updated review: I needed to update this, as it seems the BioLife in Ames has not only worked to increase their staffing, but have also extended some of their hours (earlier

I go there twice a week. The receptionist M is amazing and sweet and always helps me book appointments when I need help. Only bad thing is they're so busy and understaffed so sometimes I wait so long in a bed, especially after I'm done donating, it takes them anywhere from 5-25 minutes!

Very friendly staff and it's a clean facility. Rated three stars because of wait times. If I make the only available appointment a week in advance, I don't want to wait two hours just to start donating. I really think Ames BioLife needs more staff to keep up with the large amount of students.

Absolutely awful. Customer service is awful. Scheduling is awful. Consistency is awful. Management is astonishingly rude. Donated here for years and it was a constant hassle. Went to Grifols for a year and it's been amazing. Got an email for a promotion to come back and thought I would give it a try. It's somehow gotten worse. I would happily donate at Grifols for a third of the money.

Horrible 1 to 2 hour wait just for a finger stick. 20 people in line, Then, another hour or longer to donate. It is now 751 pm and they close at 8 pm. I would not want to be employed by this facility.

Great facility to save lives no doubt, but the wait time is excessive. It is 1 hour and 30mins of waiting for my physical portion of my donation and waiting!!!! unreasonable ?? Only one nurse available, trying to juggle many tasks. I would give the nurse, Tia, 10/10 hands down.

The facility and workers mostly do a good job. The only problem is the pay is inconsistent and low compared to other plasma centers. Edit: I have stopped going and switched to a different plasma center, how management has/have treated some employees is shady, and seems like targeting. Possibly some racism.

Overall friendly staff. They try to be as respectful of your time as possible. The best advice is to be prepared for your trip. Set an appointment online. If they are busy, only those with appointments will get to do the screening questions. You can only answer the questions if you are within 10 minutes of your appointment. Do they get busy, yes. They generally try to staff accordingly, but, like any business, getting reliable workers can sometimes be tricky. Be patient, bring a tablet with Netflix, or what

The employees have great attitudes and are very kind.

I have recently started donating at BIOLIFE and have had zero problems! Their staff is always great and Sidney always starts my experience off in such a positive way. Wait times are never long, usually in and out. Great service.

I'm so disappointed that there are so many 1 star reviews? I almost went to Octapharma all the way in DSM because I was so nervous about it. Alas, I took a chance and couldn't have been more pleased. This was my first donation and every one of the staff members were polite and informative. Some things to consider if you're going to complain: -what time you come in. -what day of the week you're choosing to donate. -are they understaffed and trying all they can? Most of the bad reviews I've seen have been abo

This center is NOT well organized. They have unprepared and dissatisfied employees (when they have enough). No signs to help the first-time donor and their appointment system? Oh man, it is just formality. Even when you scheduled your appointment upfront, you still have to wait for an hour at least. Just today, I waited for 3 hours! I am not falling for that again, that's for sure. Anyway, they should take the appointment system seriously. Especially with covid still on, this is unacceptable.

The lady was incredibly rude, and I only had a photo of my required credentials which I let her know, and only brought that since it was sufficient for my passport. With complete disregard and disrespect to my time Ashley continued with an overall rude consensus and kept me there for a half an hour before saying I wouldn't be able to donate plasma that day. Overall, very dissatisfied and dreading attempting to donate again.

I have been donating for 8 years. The techs, nurses, ALL staff are always so professional and personable. I got started so I could keep track of my iron levels...and it turned into a 2x/week adventure.

I am not happy! I have been waiting 47 minutes to see the nurse over the bruise my last donation left. There are six people ahead of me and ONE nurse! This is the second time I've had to wait a rediculously long time to see a nurse!

My donation today took 2 hours and 40 minutes to complete. BioLife was understaffed and overbooked. This is a common occurrence at this location.

Most of the people are friendly. Wait times are a little outrageous and there are some inconsistencies in information. Went in my first time to donate and waited 45 minutes to be seen. Made it to vein check, gentleman checked both arms but said he couldn't find a vein in either one. Told me to drink lots of water and come back in 3 weeks, I would be able to skip right to vein check and they only needed 1 good vein. Came back after 3 weeks and lots of water expecting to go in and go straight to vein check -

Employees are friendly, helpful, courteous, and very concerned with the comfort of everyone there. I usually get in and out on a very timely basis, with many of them saying see you again.

Majority of the time quick and easy with no issues. Staff is anyways helpful and make the appointments fun. Sometimes the wait for vital check or a bed is really long, is only reason for the 4

I've been coming to BioLife in Ames for almost 14 years. The staff have always been super nice, friendly and they are helpful in explaining everything too. Becky the nurse is always helpful explaining when I have a bad SPE, Cathy is very knowledgeable, friendly and helpful. I look forward to my time I get to ?relax? at BioLife. I could name so many staff that are great?Amanda, Sydney, Madison? on and on? Oh yeah, I REALLY like the money I make too!!! ??

Cathy K. is a master at her job! Very knowledgeable, ALWAYS very friendly! Enjoy my donation when I am in her section! Mandi does a good job at staying alert with staffing and donors so the wait time is minimal.

The DMV has better wait times than this. I've been going to this center for about three years now and I haven't had many issues. That is until recently when wait times have skyrocketed. Waiting for an appointment usually takes about 10-15 minutes at other busy centers, but recently I've waited upwards of 40 minutes just to do my questions even on non peak times. Where it normally takes an hour 20 to donate can turn into an over 2 hour slog. If I sign up for a 4 PM time, but don't get signed in until 4:40

Always a great experience! Excellent staff!! Sidney always checks me in with a smile! And Mandi is always on point keeping the gears moving smoothly!! This is only 2 of a number of great people who work here and make it a wonderful environment!!

Went donate at 4 left at 6 still no payment to card use to be almost instant payments sent plan calling in the morning but they get slower to pay every time I go! day 2 still no payment received 100 calls still got no where every time I call it's like they don't remember I already called or unaware issues said payments 24 hour behind

The wait times really are ridiculous. I know you're going to say "sorry" and that you're "trying to hire more staff", and "expect longer wait times because of covid", etc. For the love of God, can you please just fix the problem? Why do you think it's acceptable for us to have to wait 2 hours to even get to a bed?! Wouldn't it just make more sense to cut appointment times back so that everyone gets done in a reasonable time frame? Or is it because you say the industry has a higher demand so it doesn't matt

Been going here for over a year now. Nice friendly staff. Sometimes you wait a bit but it's due to staffing but overall you can get in and out in 1hr or less. Staff is super friendly and make you feel appreciated..

Donor wait times have improved in the last year, even with the amount of staff. Cathy and Mandi took time to explain a new process they are trying out, and are always willing to answer questions.

I'm not happy with them other people can like them all they want but I don't

If you set an appointment time, be ready to arrive and wait several hours before they will actually seat you to take plasma. That's right, several hours. I tried to swing by during work to give a quick plasma donation at my scheduled time, just to be handed a pager and told it would be a 30 min wait and I'd have to wait outside. 45 mins later, I still wasn't paged to come in and I had to leave. Tried to come back to donate three separate times, same problem. One Sunday (9/26), I came in to donate at my

I didn't know what to expect but the staff was very helpful in getting me through and were kind and professional the whole time. Out of nearly every place I've been been during these pandemic times, this place has taken the most measures to ensure safety. They had even more protective measures than my own doctor's office, with face shields, masks, and contact cards.

I had a horrible experience and will never donate plasma because of this company. So I made my first appointment over the phone, I asked about what I needed to know and made my appoint at 7:30am. Had someone told me I needed to eat beforehand I would of scheduled it later, as breakfast makes me nauseous. I show up for my second appointment without my social security card, because I was told they could look up my number. Which was wrong. So the receptionist reschedules me for "next Thursday". So I show up th

Would be great if you didn't have to sit there twiddling your thumbs. Your appointment time means virtually nothing-still had to sit and wait for 45 minutes. When I finally was helped they said it would be another 2 hours!! At least warn people they need to alot at least 3 hours into their schedule for this! I was even planning on max 2 hours so it would have been fine if I hadn't had to wait past my appointment time I scheduled online.

It was fast easy and painless. Staff are friendly and welcoming. Plus you get paid to sit around for an hour and play on your phone.

I had to wait 2 hours in line! They are understaffed. If they don't have enough staff, then they need to cut down on the number of time slots available.

Staff is always friendly and attentive during my time in the center. Even when they're understaffed they do their best to take care of donors in a timely manner!

Cathy and Yassir are especially wonderful. The best appointment times are early in the morning. Very well organized and mostly polite employees . Always polite and accurate with their sticks. Avi however, was so impolite to me this morning. I went to Ames BioLife and was put in Avi's section, as normal I informed them that Cathy always sticks me. Every other technician has always been so kind about it,( because your allowed to request certain technicians if you are a complicated stick), set me up, and went

Underpaid workers & donators. Many workers act stressed and rushed and about half are good at job. Sometimes you get s new person with a needle that is great and they have some ladies that have worked there a while and just complain about their lives and their coworkers and then stab you and run off franticly complaining and crying. Very typical to get turned away only on days that you make more money. Overall just an unenjoyable place to be because although some workers are nice, there are too many workers

This place is always overbooked and never has enough staff or seats to get everybody in and out in a timely manner. Far too often have I had to be here for two plus hours because they allowed too many people to set appointments. The staff and the phlebotomist are friendly and professional and I don't blame them, but whoever makes the decisions are incompetent.

Although the compensation is typically fair, the staff is inefficient. If you are even slightly impatient, I would avoid this place. You will grow increasingly irate watching the staff as you wait in the chair. They are usually polite if it's a good day but can be rude if not. Overall, it's a personal choice if the money is worth the time.

Expect 1 hour minimum lines. Way too understaffed and you will be waiting for hours.

Irritated as I am simply trying to call the Ames location to get someone on the phone to answer my questions since I am thinking about donating and I literally been calling since 8am this morning on Jan. 24th, 2023 (many calls and chose different options just to try and get through but still no luck). Didn't think it would be this hard to reach someone working at a donating center to help save life?s. I would like to think all calls mattered. I can't get anyone. Although I shouldn't be surprised with all th

I have almost 450 donations here so far I have nothing but good things to say. Clean atmosphere and great staff. I get paid as scheduled (No Surprises or non payments. There has been a couple times where I've been deferred, but the staff has directed me on what to do. I can only remember maybe 1 or 2 not so great sticks. And only one time where we had to go to the other arm. 5 star facility!

I was greeted for my first donation with "you're early"...then she asked me what I had for breakfast and when I told her she rudely said the email stated I needed protein. Checked the email and it did not. She didn't give me the option to eat something before she rescheduled me for 2 weeks out and told me it would be at least a 3 hour wait to get in. Her name was Amber in Ames and she needs a new job.

I've only been donating for a handful of months. I was very nervous to do it. The first few weeks my pulse would be too high from nerves. I finally got out of that bad habit. The staff is beyond friendly. And seem to get along quite well together. And it's a very clean establishment!