BioLife Plasma Services Douglasville, GA

The only time I didn't have a bad experience was when one of the techs stuck me. She was good. Everything else was below 1 star. The time consuming was too much. They are slow at everything they do. As a new donor, my appointment was at 1:15 and I didn't get called to do the physical til around 2:30. Then waiting in line to get my vitals and everything took another 20 minutes. Then after I donate, I received a received my donor payment debit card and it's a defective debit card. Now for them to correct the

The staff is extremely friendly, nice and professional. Never an issue with the donation process itself. But it's extremely understaffed. Once I waited 45 minutes after already sitting in the bed before I was able to donate. That was after I waited in line for an hour. The recent appointment I had to walk out after sitting for 15 minutes in the bed. I also waited an hour in the line. There was only 6 people ahead of me in line. It's really not worth the drive there, taking 3 hours out of the day for what th

They need to do better with their timing. I understand being short staffed, but if I honor my appointment it shouldn't take two hours before I am even getting a bed. And there weren't even that many people in there. It's 12:00 noon. My donation appointment was at 9:45 am. I still have not been injected with needle. I feel I won't get out of here until almost 2 pm. This is ridiculous. People should be in here 2 hours max.

The first visit took 4.25 hours. Then they flagged me because i couldn't stay any longer. That caused the next visit to be over 3 hours. The third visit the tech had so much trouble she bruised up both arms. She said the blood in the line started to clot when she tried to switch arms. Four days later when I went again, they had me wait over an hour to see someone about the bruises on my arm. That lady said they were healed, but looked bad because of the bruising. So they finally take me back to the blood dr

The process can be lengthy at your first visit (as expected), but the ladies are all so nice and helpful. I really appreciate the thoroughness throughout the process, the ladies explained everything to me in detail. I want to say Jasmine specifically is amazing and so sweet! She helped me my first time and made sure I felt comfortable throughout the entire process. I will be returning!

I sat on the bed for over 30 minutes after completing because the nurses wanted to giggle and be catty . I expressed multiple i had to go to work and no one did anything to get me unhooked. On top of having to wait almost 45 minutes to be seen, this just made it worse. My donation time in total was only 36 minutes. I shouldn't have been here this long dealing with such an unprofessional staff. I don't recommend coming here. Go somewhere else. I definitely will be in 6 months once I'm able to transfer .

Appointment was at 10:45 had me waiting a lil bit then was Called up and Got thru the Process quickly as It was My First time and Not many People here. Overall Staff is Friendly and Respectful, Very we'll explained/informed and Could Not Been any happier. Definitely recommend to anyone who is Looking to Make Extra $$$ and Help others out. Again I was Extremely happy With everything and Also The Music was Great. It does take a Little long Ofcourse cause it's all a Process and Depends on how Many people/patie

The staff was so helpful and friendly and you knew your safety and health mattered! My experience physically when donating plasma wasn't the best, but they took good care of me and made sure I was good before I left. They were kind and did all they could for me the whole time.

Extremely professional and friendly staff. Jasmine and Terry were awesome in making my first donation smooth and painless! Come make some extra money and serve a good cause at Biolife! -Chris

Staff is great, place is clean, but it takes a long time from the time of your appointment to the time you donate. It can take 1 hr before you are seated to donate. And while you are in the chair it can take 20 min before you are connected, to then be 1 hr donating.

As a new donor I walked in not knowing what to expect. I was greeted and made to feel welcome. I noticed there was process everyone knew. After my first donation I understood the why behind everything. I can take pride in knowing my donation is going to help others.

I'm here to share my experience that I had today on 5-6-25... I came in for my scheduled donation at 10:35am. Got my finger pricked around 10:40. When the nurse got done pricking my finger she proceeded to throw the gauze on me as if to be rude. I grabbed the gauze off of my arm (8 inches away from the actual wound) dabbed my blood with it and tossed it back on the counter. She then was mad and said "NO, you have to hold it on the wound " I then said we'll how bout not throw the gauze at me you can hand

My first time around going last year was different . People were nicer and more patient. Im not sure about this staff. Could be the day I went , i doubt that I will go back. I have bruising all over my arms , and water or not , this NEVER happened 6 months ago when I went. I received a coupon for$750 a good donation reup so I decided to go. That was a mistake. The Jasmine ( i think thats her name) gave me a hematoma because she was too scared to use the left arm , yet the manager came over and found the

Do not waste your time donating here unless you plan on staying an abysmal amount of unprecedented time. The donation center is extremely understaffed and incapable of retaining workers meaning you can schedule an appointment and have to wait upwards of 3-5 hours regardless of doing so. My recommendation is to go to another donation center and avoid this location altogether. It is not worth the time they will waste it you're better off driving elsewhere. Don't say you weren't warned when you go in to donate

Very poor experience at the Douglasville Bio Plasma center. I had a 9:30 AM appointment for a Physical with Donation but waited over 3 hours because the nurses were in a meeting! No updates, no real apology, just water and goldfish. A nurse even giggled about the long wait. I couldn't even donate due to new medication, and no compensation was offered for my wasted time. It's unacceptable for an entire nursing staff to be in a meeting while donors are left waiting. Aside from that, when I was with the nurse

Staff is friendly and gentle. Building is clean and well kept. The line can get excessive but they cannot control how fast someone bleeds and I would rather my phlebotomist be gentle than be in a rush.

The wait line to set in crazy long. I waited for over 50 minutes more then once waiting. If you want to get in and out quick. This is not the place to go. They overbook people at the speed they move. So disappointed in the management. Also the internet says it is busy. The reason they are busy is the are slow and have only 2 people running the whole back. Way under staffed. It is sad.

Friendly staff but extremely slow. It takes minimum 3 hrs in this place. Mostly waiting around while they take their time to service you. Under staffed and honestly waste a lot of time when you're doing this to help other people. Corporate should definitely do better at this location because a lot of people come here and everyone is complaining. Do better

My first experience was a breeze. The staff was very informative and explain the process to me! Jazmine & Tia was very careful taking the needle injection and removal. Pain was 0/10 and I hate needles!

Visited the BioLab facility on Chappel Hill in Douglasville at the recommendation of a friend. The initial wait time once I arrived to be called to begin the process was a bit long , but the process moved quickly from that point on. Ms. Diamond was outstanding and exhibited exceptional beside service and care. As a new donor, she was patient in explaining the process and that made me feel very at ease!

DO NOT DONATE HERE. This center is unorganized, short staffed and won't even answer their phones. If you do decide to come here, your ENTIRE day will be taken from you. These people have no sense of urgency, and due to the fact that they have to be here for 8hrs per day, they won't respect your time. I have visited other donation centers in the past, but this is the WORST. I will be filing a complaint and contacting the BBB.

This makes the 3rd time now that I have had a bad experience. 4+ hrs total time is ridiculous. I waited over 2 1/2 hrs just from my initial check in for blood pressure, temperature, and plasma test, to get to a chair to get hooked up. The staff is amazing, however, the Douglasville, Ga location is grossly understaffed. 2 sections open, and only 2 techs hooking and unhooking donors makes it not worth the money that's paid per donation. There was a line of about 25 people waiting. Also, it's ridiculous to bri

I have been going here for about 4 months or more. I will say the people here has the best people skills. The place is clean and constantly busy with kind people. I do recommend people to come here.

I set my appointment in the morning 2 1/2 hours before I had to be at work and had to leave without donating because they were under staffed and it was gonna take at least 3 if not more hours to complete the donation. At one time there were 20 people waiting to be sat. The check in staff were doing well. Not pointing at any of the employees, I just think a couple more people would have made the difference.

Go anywhere but here. I arrived 45 minutes before my appointment just to wait almost an hour AFTER my scheduled appointment to be called. I don't know if they are understaffed but the staff they do have is careless. When i finally got to the second station where they took my blood pressure the lady literally stopped mid sentence to reply to a text. She took my blood sample, rushing through it, then got called over the radio and ran off in the middle of helping me. Two minutes later another girl came and tol

Great staff, Jasmine is the sweetest!! Wait wasn't too long for new donors. In and out and got my donor fees just fine (:

Staff is amazing. Very friendly. The only knock is the lack of staff and long wait times. Recently donated plasma and it took almost 4 hours from time I walked in till I walked out. That 2 hrs and 15 minutes was just waiting in line to get a seat and then another 40 minutes in seat just waiting to be hooked up. Wait times just gets longer and longer

Very professional, helpful, knowledgeable, and friendly staff! Very clean and comfortable at this facility and in its atmosphere! I love that I get to see how my plasma is used and how many patients it is helping!

I'm aware the employees do this everyday and even befriend some donors. However, when there is hardly anyone there and the employees are chatting with each other or donors, while I sat next to my machine for 30 minutes before I received a needle, it's a bit frustrating. Please just be more courteous and considerate when you have folks waiting. I came later in the day to avoid the morning rush, only to have it take longer.

BioLife Douglasville is the best all the staff are very nice and extremely helpful they make donating very easy and very comfortable I went around 12:00pm haven't been there in 2years and they made it very easy for me to get back in the swing of things. The staff that work that shift are excellent while I was donating I didn't feel any pain when the needle was in my arm it was actually to comfortable I could have fell asleep lol thanks ladies!

One of the screeners was very unprofessional to me. Raising her voice from across telling me she didn't know anything bc she's not a nurse and all I asked was why I had to see a nurse bc I didn't even start the screening questionnaire. I was a returning donor so I seen a nurse not even two weeks ago. Every donation has been fine. I've been waiting for over 20 mins to see a nurse for no reason and it takes FOREVER to donate here. It use to be so quick and easy back in 2016 but now it's not.

Jasmaine and Karla are the best! They take such diligent care of each patient and go above and beyond to make us feel comfortable and safe.

Doesn't matter what time you come in these nurses are lazy and make you wait 6hrs before you even get the blood process started. They are not professional . These people in the photos have been in line since 9am

My appointment was for 9:30 AM and I didn't get finished until 1 PM. They have very few areas open and the wait times are well over 2 hours or longer for everyone coming in.

I got there at 8:00 am and didn't leave till nearly 1:00 in the afternoon! this place is so slow I see more people talking than working hard to tell if a manager around. I hate how they treat people that need a little extra cash and to be honest I feel like it's done on purpose so you'll get frustrated and leave. you end up wasting your whole day coming here don't waste your time I will never return here it's not worth it!

I decided this year 2025 I would donate plasma and I chose the Douglasville location. From the beginning Mary, RN has always been super helpful and kind and always willing to answer any questions I may have. The ladies that tend to vital signs stations have always been kind and helpful as well. Shoutout to Sam, keep smiling. For phlebotomist: Tai, Brenden, Diamond, and Site Manager Tabitha are all were so kind to me every single time I ever went and always had a smile on their faces. No matter the line of d

Of course when you have a good donation center everyone wants to go go there, so there's gunna be some days with lonngggg waits but the staff AMAZING , the benefits and deals even better! Definitely recommend others to come just not on the days I wanna go ??

Long time donor here but I've not left a review yet. Lately things have been really great. Plenty of chairs due to staffing improvements that gets you in and out. Sarai set me up today and she is always efficient and quick. I also need to recognize the friendliness and diligence of Fee, Brendon, and Trevor. Cecilia is ever present and hard working. A great team is shaping up these days.

Don't go to this location unless you can block out 3-4 hours of your time. The staff doesn't care about you or your time. The last time I went, a guy was walking around leaking blood behind him, and the staff couldn't find proper cleaning products to clean it. A guy had exceeded his visits for the week, but they let him give blood anyway when he said, "Someone must be using my name." They got a manager to sign him in.

Absolutely amazing people. I've never had any issues here. They are always professional and sweet. And the facilities are clean.

I took my proof of residence, the water bill, electric bill, and my ID along with my Social Security card. I was able to donate the very first time. The second time I went in they would not allow me to donate because they said I didn't provide feasible proof of my Residence. The lady told me that the electric bill and water bill was not enough proof that's what the website requires of your utility bill ID Social Security card which I provided every time I went in by the way. So I rescheduled brought all tha

The on-site staff are generally great, with one exception: there is one nurse who has been consistently rude and unprofessional. Additionally, corporate rarely responds or addresses questions or concerns submitted through their website, which has been disappointing. However, I've been donating here for a long time, and the early morning hours are convenient and less crowded. It's rewarding to know that my donations help others, while also providing some extra income for my family. Despite a few challenges,

My experience was good but the atmosphere was very cool. If they can provide paper blankets, it will be useful.

This place is very very slow the people who work there a young and have 0 sense of urgency. They'll be 3 people donating and 10 people standing in line for over an hour. They walk slow, put their gloves on slow just idiots!!

Never again I was in pain 7 days later I'm still black and blue . Arm is swelled up missed 2 days of work . Went to piedmont urgent care . Now going to emergency room!

Due to faulty equipment lost out on a weekly bonus. Even though spent over 2 hours and 2 finger pricks. Was told would be compensated due to no fault of my own. Needless to say never heard back from manager after several attempts to contact.

I am absolutely appalled by how rude and disrespectful the staff is! I came in to donate plasma?something that takes time, effort, and a willingness to help others?and was met with nothing but hostility, indifference, and a complete lack of basic courtesy. It feels like the staff has forgotten they are dealing with real human beings who are doing something good and selfless. This is no way to treat plasma donors! It's unacceptable and outrageous. I truly hope management takes notice of how their team is beh

A turtle has more sense of urgency than the people who work here. If you go to this location I suggest you don't skip it all together. The employees are lazy and SLOW. But if you do end up going be prepared to spend more then half your day here. Pathetic

From the time I sat down in the curvy chair to the time they actually stuck the needle in my arm was 48 minutes It's a nicer clean facility, but it's way understaffed

The place is nice but the wait time for your appointment and when u actually get a chair and plugged up is ridiculous. I had appointment at 2 I was there at 150pm and I left at 5 something. The place needs help with employees or something

Let me start by saying yes, the facility is clean, payout is not so great, but workable, the one thing they need to work on at this Douglasville location is time management, I had an appointment at 10:30am and did not leave until 4pm and I was only 56 minutes with saline on the apheresis machine, someone help me understand I'm a new donor and my 1st test result were lost or not submitted correctly and to add to the situation, the staff have horrible bedside manners, always short staffed, management has no c

I Called This Place 4 Times Trying To Get Information That Google Was Misleading About ! I'm A Single Mom That Needed Some Extra Money And I Called To See If I Could Bring My School Aged Kids Along With Me To Donate . Google Said They Had A Supervised Playroom For Kids Under 13 , I Called To See If They Had One And No One Answered FOUR TIMES IN A ROW ! I Brung My Kids Anyway As I Had An Appointment And Don't Like To Miss Appointments, Spending $26 On An Uber Just For Them To Tell Me At The Desk That Kids Ar

Everyone here is so friendly, I have been three times and every time the staff is wonderful and a delight to see. Before coming in for the first time I had done research however you don't know what it's like until you are actually there. As someone with social anxiety this was scary to do on my own but the staff was informative, attentive, and overall everyone had a great attitude. 10/10 totally recommend.

Hey I came here to let yall know to go to ked plasma. BioLife SUCKS. I BA ENT BEEN IN ALMOST A YEAR. One of the best things I ever done. Kedplasma has chairs for you to sit before you get pricked and before you wait to get called for donation. And you do not have to schedule an appointment. It's first come first serve. Right on Thornton road. I hope y?all listen and make the switch. BioLife don't even know how to stick people. They swore I was not drinking water, I go to ked and the same amount of water I

The wait can be a bit long. It's not enough staff at times. They need more people on the floor doing the plasma procedure.

When u go here u might as well get comfortable even with full staff they ass gone take all day literally I've never seen people move so damn slow in my life CSL plasma center is way better and his more space

Waited 5 1/2 hours was they are from 9:30 AM until 2:30 PM. They only had two staff members working in the back. They closed at 3 o'clock so at 2:20 one of the workers came down the line asking him what was your name. They took the people I guess they came the day before that was not able to be seen.. Which means that we had to go to another section to talk with someone to get compensated with $20.. Employee stated that we would be able to reschedule to come back the next day.. Well the system still has me

This place is so great the staff are sooo helpful they help you throughout this mission the whole time you are there and they are so patient so respectful thank you so much for making this road easier for me....????

They did a wonderful job at making sure I was well took care of! Jasmaine is AWESOME!!

My first time to this location and everyone was very kind, patient, and professional. Jasmine at the front was super sweet!

The ppl in there don't know how to handle business then they got me waiting two days for my money talking about tech issues... This place don't even need to be running

This is an excellent location to use. I've been using this location for 3 to 4 years now. Employees come and go like any other business, some days are slower than others, but I'm very satisfied in this location and the people who work there.

The people who actually do the scanning and sticking are all very nice and friendly and that is the only reason I am giving any stars. Donors who are giving something that can not be duplicated are having to wait 3 plus hours just to donate and are not even getting paid as well as other plasma centers that do not wait as long either. When you ask what has happened there they state that they are fully staffed or so the management/owners say anyway. They finally added chairs to sit during the wait but only a

The best experience since I've been going here. The manager on duty was amazing and the process was fast and painless. I didn't even know I got stuck. LOL! He was superb. Thanks!

Everyone was super sweet. They made sure I was okay and make everything go by smoothly.

The wait times are ridiculous. I stood in line for 4 hours along with at least 50 people. There were only four technicians on the floor maintaining 3 pods of six beds. There are 6 pods that I have not seen being used during any visit I have made. People who had been standing in line for hours were told to come back another day. I talked with people who drove 2 hours through Atlanta traffic to get there. I drive an hour. I arrived on time for a 4p appointment. I left at 9:15p. That is unacceptable. Proper st

Great staff. They just always drag their feet. Unless you have 4-5 hours to burn then don't come here

Had a really great experience here. I was really lost and new to this whole process and Deb had such amazing service. Getting poked is never easy and she eased any anxious feeling I had. I will definitely be returning here. Just make sure you hydrate ALOT the day before because if the staff can't find your veins you have to reschedule. Good luck!

The staff here is really sweet and knows what they're doing. Never had a problem with anyone. However, this location is SEVERELY understaffed. I've only had 2 experiences here where I was in & out within 2 - 2.5 hours. All the other times, it's been an average of 4 hours - sometimes longer (I came one day & was there for nearly 7 hours). It's extremely exhausting. I was only donating because I was doing the new donor promotion, but I'm so thankful that I'm now finished with my 8 donations. Without the promo

Everyone is wonderful. They all make my experience stress free and enjoyable. I love our conversations. Today I had Sarai, and she always makes me feel comfortable when I'm here.

I'm so tired of driving out this far and the line being out the door. It's up to 4 hours each time and just not worth it anymore. I'm a quick, easy 40 minute donation and I've left the last 3 times because there are over 20 people in line for a bed. Plus, you're waiting in line with people who have never worn deodorant or showered. They stay on the phone with it on speaker and are so rude. Plus, the dress code. There was a lady in a bikini top allowed to donate 2 weeks ago. Staff is nice, but they spend so

The staff should Conduct more trustworthy business and Hold up their end of any agreement made. Definitely need more honest staff members that don't lie to donors after they have already donated and tell them one thing and do another. Under paying a donor and not correcting that payment is unethical and distasteful especially when the fault lies on the staff and the facility not on the donor. Pay me what I'm owed and that would be the proper thing to do instead of telling me that I have to donate again just

they so damn slow wtff 3-4 hours and i had to have an appointment STILL wtf . either people aren't pumping or they just don't have enough staff but ridiculous

Please do not donate here. The staff is nice, but they have been chronically understaffed long-term. I had to wait 6 hours before being seen. I fainted and had a severe reaction as a direct result of waiting all day without food. I have never donated within 4 hours or leaving instead. Moreover, the screeners at the front desk do NOT change gloves between patients unless requested to or you (the patient) are wearing scrubs. This is extremely disturbing for phlebotomists at a donation facility with direct con

Absolutely terrible all around. I haven't been to the Douglassville location in quite some time and today reminds me why that is. My appointment was for 3:15pm and I got into a bed at 6:15pm, that is beyond unacceptable. Douglassville is notoriously understaffed and it ruins the process. Why are expected to make appointments if we have to wait hours upon hours to get a bed. Hire more staff, pay them more and pay the patients more to compensate for the longer wait times. I would give this zero stars if it wa

This place requires appointments, well what's the use if your 8am appointment has you waiting until 2:00 p m, literally This system is extremely wasteful of the donors time. People have children and other errands others than sitting in a dysfunction environment that holds up donors time. Surely you have to value your employees by paying them better in effort to hold a value staff. Seven hours is insane.

BioLife staff are amazing and the place is so clean. With that said BioLife needs to adjust the amount of people for appointments based on the staff levels and staff appropriately during peak times of the week. To make a 6:45pm appointment and then at 8:05 to still be 8 people from the point of sitting in a chair is a little ridiculous. I should be in and out in under 1.5 hours but more realistically 2 hours

A great place everyone cares and that means so much to me not to many centers care but this one does

Brendan was great at his job and I had no problems with my donation this morning. He was very professional and thorough. The donation was the smoothest I have had in my experience with BioLife.

The worse run facility I've been to. Donating shouldn't be half a work day. ?Hire more people? is a gross understatement. At this point, upper management needs to be replaced. The wait time is FAAAAR from what's advertised: 1.5-2 hours just for vitals. Another 1.5-2 hours waiting to donate. Plus the 45min-1+ hour needed to actually donate. It's not fair to staff who are obviously overwhelmed (which slows them down) nor the donors whose time isn't at all respected. I quit donating for 2 years because of this

The wait time here is ridiculous. I never understand what the point of making us set an appointment only to wait in line. The staff is wonderful don't get me wrong they work wonderfully and are very nice. But please help me understand why my appointment was for 145 and I didn't end up leaving until almost 6pm. Also I think it is ridiculous I am having to stand up for hours at a time waiting in a line. Why are there not chairs for us to sit on while we are waiting? Other plasma centers have you wait in waiti

Don't bother. Wait times are absolutely absurd 4+ hours for a regular donation. The staff is mostly very friendly and look overworked. Some seem to be gossipy and could care less though. I'll probably get a reply to this with them defending themselves about the "high demand" etc etc. Well, clearly your center is built to accommodate three times the amount of patients you take. Probably because they can't retain staff. If it's a corporate problem, well, I hope they see all these reviews. Hire more people and

Jazz is the bomb love coming here they always make me feel welcome ??

This has been the best experience that anyone could even ask for. Every time I go, everyone is always so friendly. Everyone is always watching out for everyone they are that is donating. They are so good and they do not hurt me when I go to donate they make sure that, I am OK and I've never had such a great team of people to work with. I want to thank you all for being such a blessing to me while I am donating.

I use to love coming here but I can't tell if it's staff or something deeper. My appointment was at 9:30 I am still here at 1:16. They are understaffed and only limit the number of sections which makes the line go all the way to the back wall. 2 techs per station might be idle but realistically if one person can't do a section when they are busy then hire someone who can. It's annoying seeing techs waiting and standing around when they have people waiting up there for HOURS . If it's 4 people it should be 4

The staff is amazing here. Everyone is super helpful and friendly. I had a reaction and I was treated immediately with the best care. I can't say enough great things about the staff! The place is also very clean and quiet. Very relaxing and smooth donation process. The wait times can vary as to be expected but be patient and you'll be satisfied.

Under staffed takes way to long to need register much less get a spot to donate. I had two appointments in one week that took over 4 hours to get to a chair and another 30 minutes to an hour before being setup on the machine. I now drive 30 minutes further for better pay and quicker turn around time. BioLife is a joke!!

I like going to BioLife because I want to be that person who can do what they can to help others. BioLife has high standards to keep their customers safe by their sterile process so there is no cross contamination. The people who work there are gentle and very courteous. I highly recommend this place to all my family and friends.