BioLife Plasma Services Harwood Heights, IL

I was emailed two coupons for donations bonuses, each for $50 above the standard payment. The second one said it was good for two donations and good on top of any other bonuses. Neither coupon would register and the staff told me they didn't apply to me and had been sent by mistake. I'm at least an hour away from your facility, so the process took more than three hours, close to four, to accomplish. It simply wasn't worth the time and effort. I firmly believe I should be paid the extra $100 promised in the

I've consistently had unpleasant experiences with the female manager and the front desk staff member at 4747 N Harlem Ave, ste H, Illinois 60706. Unfortunately, their behavior has been rude and unwelcoming during each visit. Because of this, I've decided not to return. It's disappointing when customer service doesn't meet basic standards of courtesy and professionalism.

They overbook all the time and you are forced to wait in long lines standing up. It's not okay. They staff is nice but it doesn't change the fact that that you have to go through so much just to be underpaid for your plasma. I recommend going to Octopharma plasma or Grifols. They pay 100+ every 6mo, unlike Biolife. Better and more frequent promotions. They pay better and usually have less waiting times and seats sometimes. Sucks for the staff as they are overworked consistently. Corporate needs to do better

It was very smooth for my first time. Everyone was very nice and sweet! they cared abt my well being and how i was feeling before and after. The needle process was fast and quick and precise like professionals! i loved it.

I have donated plasma at many different BioLife centers across the US. The Harwood Heights Center was by far the most unorganized and Chaotic. It took over two hours to complete a donation. They clearly scheduled too many first time donors at one time and didn't have enough staff to handle them along with the regular donors. I understand putting the new donors to the front of the line but when 10 - 12 new donors keep cycling in front of the regular donors for an hour it becomes extreme. Regular donors have

I honestly enjoy going to this location. It's a place where I get a little peace and quiet away from my usual busy family life. It's kind of become my routine ? I donate, then treat myself to Starbucks afterward, which makes it something I look forward to. Almost of the staff are amazing ? professional, kind, and efficient. I really appreciate how welcoming and friendly they are. They help make the experience smooth and positive for the most part. However, I do feel like I need to mention one concern. The

I would like to edit my review with the Biolife plasma donating center, located in Harwood Heights. My first visit was smooth. The orientation and screening went well. The staff were friendly and helpful. I want to especially commend Kayla for my 5th donation, I had a little setback at first I arriving early. The employee who was in charge in my donation section, left me hanging. There was no greeting or communication of why the delay. So i got up and left that section and I informed management and they apl

A nice and clean place overall. By appointment only is good because it should avoid the long wait as compared to other locations. Yet there are times when you'll have to wait because they are under staffed or the staff is not on top of their duties and create a back up. There have been number of times I've been done donating but sat there for 20+ min for a staff to come out the back or crops the room because they were socializing with other employees. It's a good location just don't expect to be in and out

I recently visited your Villa Park location for a scheduled appointment at 9:35 AM. Unfortunately, my experience was far from satisfactory, and I felt compelled to provide feedback. Despite traveling 33 miles to attend the appointment, I left within 15 minutes due to a lack of customer focus and appreciation. Upon arrival, I encountered difficulties signing in, requiring over 12 attempts. Additionally, another profile unexpectedly appeared during the process, which further added to my frustration. Througho

This location is incredibly frustrating; they don't return voicemails, even though I've left messages specifically for the office manager. I live quite a distance away, so I wanted to ask a medical question before making the drive again, especially after my physical with Haley, where she seemed very confused by the questions I asked. Don't come here there's places with better employees that actually know answers to medical questions and return calls. Update- I reached out via the link provided a few days

Facility is well organised, staff is polite and the experience in general is smooth and easy. Sometimes, you might find some lines and a little waiting time, even when booking a donation previously. In general, I'd recommend it to all looking to help the others and make some extra cash as well.

I have been coming to this location for the past three weeks and overall I've had great experiences. Most of the staff is polite, friendly and very professional. Having said that, I did have a terrible experience with one of the technicians. I'll just leave the photos here. I hope the management takes some action to avoid this to happen to someone else.

My first time here with my husband. Overall I was treated very nicely by the staff. They took a little long to see me, seems like they are understaffed. I didn't mind that I understood that since it was my first time. When I went to do the physical with the nurse based on some history I'm not able to donate right now and should wait a couple of weeks which I'm fine with. I went to the waiting area near the front desk while I was waiting for husband to come out, he was with the nurse. A staff member came ove

I'm not sure why you have to make a reservation when there are many instances where it's over packed and crowded to the point where lines are forming around. They want you to come at your scheduled time but it seems a little inconvenient if you have 50 other people allowed to donate at the same slot time. Early or late, don't expect to be in and out of here. Also, don't plan on working the day you donate. Overall the process is efficient and some of the staff are very nice.

This facility has rude staff, dirty needles, they done take care of their patients with care. All they care about is ripping you off by using an algorithm to see how desperate you are to make some extra money. Do not fall into their trap. They are just trying to play with your mind. And your desperation from making extra money. You're not helping anybody you're helping nobody. The main nurse is rude to her staff members and rude to patients do not suggest coming to this location or any Biolife whatsoever.

Employees are slow? mentally? I got rejected because my oral temperature was 91 F. I told them oh I was drinking a cold drink and it probably would take a while for my mouth to warm up? 91 F is HYPOTHERMIA. An EMERGENCY. Why wouldn't you call 911? Since it is so concerning??? Nope they just send me home. 1 hour drive in traffic both ways for nothing. I tried to explain.

I had an appt and waited well over an hour to be screened and seated in a chair. After my donation I had to wait at least 15 min to get the needle removed from my arm. The entire trip took nearly 2.5 hrs. My time is more valuable than this. I will not be returning.

My experience at BioLIfe Plasma Services on Harlem Ave was not satisfactory. There are some good people working there, but overall the process for donating blood at this facility is poorly managed. The screening machines are buggy and don't work, wasting your time with machine-generated input errors and faulty fingerprint impressions. The lines are long and twice I spent over an hour waiting to give blood and then was told I could not do so for technical reasons. Twice I was able to give blood but the needl

Awful. Made me wait four hours the first time which i was alright with, because they said the next time you come in and schedule an appointment it's much less slow. Yet when i arrived, they failed to even put me in the system since my last visit, and i would have to go through the entire four hour process again to be allowed to donate, even though i already gave them my finger prick, my social security number, and valuable hours of my time. Horrible service. Thought they were professional. Seek someone and

The customer service is always great however, the wait time continues to get longer and longer. I do like to go on my lunch breaks, but when it takes an 1 1/2 to 2 hours for a donation, I just can't do it.

I was having some trouble with the appointment planner in the app... I barely made it there... i met a manager named Melanie who helped me out... she was very patient with me and I just really appreciated her. I was having a rough day and she was really a blessing ????

I literally came from Chicago just to be kicked out because I stepped out after doing the questionnaire which I had no clue. I was just making a phone call because of policy we can't be on the phone inside. It's also contradicting because there will be people on the phone WHILE DONATING. I've been to other centers and had no problem with that predicament. I called as well to check if I'm eligible for my coupon but they don't answer their phones even pressing 1 for general 2 appointments 3 for manager and no

There's a short, chunky white lady that sounded like she's the supervisor technician. The way she spoke to me from the moment I sat in the chair made me feel I'm worthless or inconvenience to her ??. No any sort of greeting or smile. She doesn't have good customer service skills. She minimally talks, and assumes that I know what she's doing. It sounded like she doesn't like her job or working there. She's one of the regular employees there.

I was getting hooked by a person named Kate and when she asked me for my name she proceeded to say oh wow this is not you, you arent wearing makeup and she proceeded to laugh. I don't know what kind of mean girl comment that is but I don't understand why that was so necessary. When she was hooking me up she repeated the same statement .

When today for my 7th donation as a new donor the phlebotomist who I got poke me higher than my vein is at this was my first time getting her definitely won't get her again if I get that section. I knew something was wrong when I felt pain while donating and the machine kept stopping as well. I notice she when higher where most of the time I get poked cause when I took that bandage wrap after 2hrs leaving it wrap I start bleeding an saw the hole where she went higher than she was supposed too

The location is always busy. The staff is nice and apologetic for the wait time. I schedule an appointment and I always have to wait. Sometimes as long as an hour.

I went to donate last week and had an extremely long wait. I am a type 1 diabetic and am in great health with a great A1C. I was told by the staff( and it's on their website that diabetics can donate) I would be able to donate. I had a doctor?s note me stating I was in good health to do-so. Once I got to the physical I was denied by the physician. He informed me that diabetics were not allowed to donate in the clinic- ever. It was extremely upsetting, I was told there wasn't anyone for me to talk to about t

I've donated plasma before at The Addison location and never had any issues. I came to this location Because it is closer to where I live now. My entire left arm was completely numb and they acted like I was just being a big baby. And then instead of the full payment, they gave me $20 even though their technicians neglected To follow up until a supervisor came. I hadn't even worse experience the following week at the Villa Park location. The technician who screamed me in just happened to be the person who i

They scolded me as if I were a small child! In the other Biolife I used to go to they gave me milkshakes and here they denied it and treated me as if I were begging! I hope I never go back to this garbage place. By the way, the supervisor is a disgusting person, you can't treat your customers badly, I asked her if itwas normal to feel cold at the time of the donation and she answered me in a very rude way!

Harwood Heights ll lication was terrible. For my first appointment I waited one hour. An employee asked if I was checked in 45 minutes after arriving, and still didn't get anyone?s response. In the waiting area I've had to listen to donors playing loud music and watching videos. I walked out very disappointed with their service

Racist Location Passed All The Requirements Nurse Told Me I Needed A Release Of Medical History Before I Could Donate! Left Haven't Been Back.They Cater To Certain Groups Of People Who Are Not Black! Very Racist And Rude

0 STARS. BE AWARE: TERRIBLE, INEXPERIENCED NURSES CHRISTA AND STEVEN, DO NOT WASTE YOUR TIME GOING HERE. CHRISTA and STEVEN are the two main nurses. After waiting an hour and a half over my appointment time, I was told to come back another day without proper reasoning at all. WORST STAFF, INEXPERIENCED NURSES WHO DO NOT KNOW WHAT THEY ARE DOING. USED NEEDLES LEFT OUT TO VIEW. USED GLOVES ON THE FLOOR. GO ANYWHERE ELSE, NOT HERE.

It has been getting better in the morning. Love the art work

Never any nurses so you end up waiting in line forever even with an appointment. And plus the nurses that are available leave anyway to go do something . It's bullshit. Understaffed. You wait in line forever. Recommend going to a different donation facility.

Kate is the sweetest and such a great phlebotomist. She makes my donation process pleasant everytime and makes me laugh. Give this woman a raise please!! She goes above and beyond!

Had an appointment at 11:15 it's 1:45 now and still haven't gotten through. Prepare for a long wait if they'll even see you. Not worth the time.

I want to start by saying that the absolute highlight of this place is the staff. They are always friendly, patient, and highly skilled, which makes every visit a pleasant experience. However, I'm giving this place two stars because of ongoing issues with the bathrooms that have yet to be resolved. One of the soap dispensers and hand dryers in one of the patient bathrooms has never worked, which raises hygiene concerns. Additionally, the locks on both bathrooms have been broken for over a month. This has l

Last time I was there I scheduled to get seen by one of your staff members but I was unaware of the rules and I guess I didn't realize that when you do a donation you have to wait 7 days I thought it was like twice a week type of deal but that being said one woman who pulled me to the side she acted like I was being arrested and made it all dramatic and now I feel like I don't feel like coming back there anymore she's this overweight Polish woman with a bad attitude and I had explain to him like look I didn

Basically got $20 for a blown vein and wasting about 3 hours. The supervisor doesn't care and no one even apologized that they messed up. Now both my arms are still bruised because the phlebotomist screwed up and I didn't get my full compensation, great. The star is for the staff that are nice.

The customer service is really nice and patient with me! I love this center; super homey! I really been liking Kalia lately. There's a couple more people I've seeing, catching my eye for a customer service compliment.

It's nice and the people are extra nice. But the money changes to much. They say one thing and you receive something totally different.

Love this location !!! The staff is beyond helpful and caring. I have visited other locations and plasma center which I've had HORRIBLE experiences. So BioLife Harwood Heights I applaud everyone just to name a few Alexis , Melanie , Janette thank you for your professionalism

I had previously donated at this location a year prior. I came in for my annual physical required to be able to proceed to the donation process. On the day of my physical, I did not donate as I wouldn't have enough time to get to work. I scheduled a 6 AM donation for two days later. I was the 5th in line to proceed to the kiosk to complete my questionnaire. At which point it indicated that I was unable to donate and needed to see someone from the staff. That took another 15 minutes only to find out t

Every time I come in here, I get deferred, but they let other people pass because color or ethnicity . I asked to speak to a supervisor and she was like no !!!

Khalia in the Hardwood Heights location is Leah?s very helpful and informal as well. She's the best employee they have and I will be going back because of her excellent service

Not worth it. Go give your life saving plasma to another location. The appointment system sucks and the system that keeps track of donors is always glitching. And the plebotomysts aren't clean.

I wish I could give 0 star. I am extremely dissatisfied with my experience at this location. After driving 35 minutes to get to 4747 N Harlem Ave, I was told by the staff that I wasn't supposed to donate that day. If that were the case, why did the app allow me to schedule for that day? When I asked, the staff casually brushed it off, saying, "Oh, sometimes the app has some glitches." This is unacceptable. To make matters worse, I tried calling the facility four times before arriving, and no one answered t

Waited an hour and a half for a technician who didn't even know how to set up the machine properly, miss my vein and give me a hematoma. Then another technician did the same on my other arm! First tech was cursing under his breath, while he fumbled with the machine. The second tech was busy joking around and chatting with other techs. I usually have a good experience there, but today was unacceptable. I definitely won't be back! There seems to be enough 1 star reviews with messed up arms, so I'll spare you!

I think everyone at BioLife is super nice and positive. What a great job they have helping others through plasma donation. With the money I help the community. There are many people in need. I encourage others to donate plasma and look around you will find someone in need to share your donation money with. It's a double blessing.

Good work NEVER goes unnoticed. The way that the people on the floor work together is great it's not just by color or area, or that's your color you figure it out. I saw while donating how DJ and Lee helped each other out and went from one area to another. Thanks for a nice experience and letting me know your there for me. You guys were great!! Good job!!

Great Job, excellent customer service

Runs smoothly...everyone very nice..recommend to others to donate to help someone in need .

Great team of professionals. I didn't think I could do it but the support from the team made it possible.

Riddle me this, Batman. What's the purpose of scheduling an appointment and showing up 15 minutes early, for you to still be waiting over an hour later? Revised to add. If you've an appt time, assume it'll be an hour past that time that you'll actually begin your donation (which takes an hour). So be sure to block out at least 2 hours, if they're properly staffed. The staff is wonderful, though.

What's the point of this establishment having a phone line if they NEVER pick up a goddamn phone ?. Called many times and I am assuming either they ignore the calls or it's very unorganized. I get that maybe it is just one-day thing because of being short-staffed, but this happens consistently no one ever picks up the phone! Remove your phone from the website if the company will never answer.

They screw you on the promos and give you less they leave you hooked up on the bed for a half an hour after your done and say they are busy but talking by the computer this place is horrible I was sent and email that I would get 200 for two donations and was screwed on it this has happened more then once from now on I will be going to grifols much more organized and no games

They need to rethink their hiring process and hire people that actually know what they are doing. This was my first time at this location and this has never happened to me. The phlebotomists do not know what they are doing and they had to use both my arms to donate blood because the girl who inserted the needle in my arm did not do it right. My boyfriend also came with me and one of the girls, whatever she did while he was donating blood his needle came out and it was blood everywhere and then told him it w

Great experience just make sure to double check on correct paperwork on day one so there's no miscommunication. Be advised for your following appointment to expect lines. Other than that the techs are professionals and make the process pass smoothly. The techs are responsive to your needs and always make sure you're doing alright.

Everyone does their job well and gets us through the line as fast as possible

this place is so fantastic! All the Technicians including the front desk personnel go way beyond anything to help you with your needs. I highly recommend the Harwood Heights facility!

The last 3 times I've been here, this place is extremely understaffed and over books appointment. I used to donate in Dekalb and the donation process would like 70 min top. Even time I'm here, I wait over an hour to get my vitals checked. This is ridiculous and another location should be considered. There are so many available seats available and yet they are empty.

Over booked and understaffed. I try to eat right before I come so I don't have a reaction while donating. Hour of wait times make that difficult. Maybe book less donors when you know you won't have enough staff for them?

Worse place I been to by far there's a 3-4 hr wait for new donors I waited 4 hrs just to be told to leave for complaining about the wait time and theres no list of who's nexts to take a physical and the doctors are unprofessional and and let a bad taste in my month and needs to be removed immediately .

Tried to blur out my identifiable tattoo. This is two separate occasions! Every time the phlebotomist just shoves it in there without any care - like they aren't even looking. Now my vein has blown because of it two times on this arm in the pictures, and two times on my other arm. Four times total. One time they couldn't even return my blood cells back to me. They are absolutely careless here, and my arms have taken SO much damage. I've only been coming here for two months. The amount of times they adjust

Super professional and friendly staff, definitely all work hard to make ya feel At ease happy holidaze to ur hardworking staff. I was helped by Brittany . And shay Lm tell you they worked so hard thank you ..the whole team do though fr.

I think that this place is great as far as efficiency, good customer service. But a couple of times I was sent home for being a couple of points over when checking my blood pressure. I do not have high blood pressure, but I get that you rush in sometimes, or your nervous and it can spike a little. They let you sit for 10 min to recheck you but in my opinion 10 min is not enough time. It makes me more nervous having to wait, I would think 20 min would be a good time. Also, not all of the phlebotomists are ge

11/17/24: The phlebotomists are very disorganized. 4 people who were in line to donate behind me started donating before me. I was told to sit in the Aqua section by a female phlebotomist, she then ignored me for 30 min while setting up donors who came after me. Why is there a line and appointments if this is ignored? They clearly don't respect your time here. Unprofessional and unsatisfactory.

Great place, pretty nurses , and they always are good at answering questions.

Had a horrible experience with the nurse here, a young girl. I came in the room and she was chewing gum and yawning . She kept repeatedly asking about my sensitivity to bad aids and no answer I gave her was good enough she was so confused and I finally just said ?what is happening, what are we trying to get at? it was so frustrating because my car eats up my gas so I wasted time and money for an inexperienced nurse who didn't know what to do with me. I would rather she just went and asked or denied me . It

Everyone is so kind and professional. A special thanks to Chris the nurse and Jeanette the phlebotomist for answering all my questions and making me feel safe and comfortable.

Please update the site for people who are overweight and maybe traveling almost 2 hrs like I did to be 3lbs over the weight limit that isn't on the site NOWHERE. The site states you HAVE TO WEIGH A CERTAIN WEIGHT TO DONATE BUT THERE ISN'T ANYTHING ON SITE STATING A CAP ON WEIGHT OVER 400lbs because if I would have known not to Come well as the person who is 108 that may think they're eligible but lucky for them the site states otherwise so they don't have to waste time. Also place on site to only come into

Although, I have not been to any other BioLife location? I love My BioLife location! Everyone is polite, courteous, professional and the entire experience since the first visit has been delightful! In the past, I have always driven to my appointments but had to take the train and a bunch of buses yesterday which resulted in me being late by 25 minutes. I was rescheduled at the front desk(app revealed zero open appointments times to reschedule) and in line in the next 15 minutes!!! I recommend My BioLife Har

Visited 6 times in total, good experience 2 out of the 6 times. This place seems very disorganized and all the phlebotomists seem to hate working here, which is.not very comforting when these are the people sticking a needle into your arm. Actually heard one telling their manager they want to transfer locations right infront of me. On another occasion heard mutliple complaining about their shifts and other work related issues. Like other reviews, I also got a hematoma from 1 of my visits. Thought this would

The staff was nice, and my experience was mostly expedient. However the tech who originally hooked me up seemed both nervous and inexperienced. While there I saw a different tech, basically running around everywhere putting out fires of the first techs making. That other tech a cool shorter black guy is a miracle worker. He was doing his job, the other techs job, and fixing the other techs mistakes.

The staff are caring and respectful, make you feel right at home.

Really nice staff. Alexis was my tech/phlebotomist and she was great! Really great experience for my first time donating. I'll be back at this location for sure! Thanks again to wonderful staff.

Not worth it! The place is not very clean the appointments are worthless because they over book and when you finally get to your turn they butcher your arm all the workers are rough and unsafe felt so much pain after and fron experience from other facilities this is not professional in any way I will not be returning to this place ever again and will warn anyone else to stay away from this butcher shop as my second time going I am very sure of my statements.

First - it is a great service to provide Plasma to those who need it. However, the Harlem location provided some not so good experiences: - first visit. 3 expected hrs turned into 5 hours. oops forgot about that patient :-) - finding the veins. 3rd experience was bad. 3 people poked around. underskin markings for 3 weeks!!

My first day was not too bad! About halfway through I started having complication with the machine. Nothing on my end besides just having really bars to find veins. The staff was very apologetic and nice. They took care of me great and explained what I can do on my end to ensure a better experience withdrawing my plasma! I will definitely be back here and appreciate everyone?s kindness and help!

Customer services is great. The staff is great. The place is clean.

The staff is great here. I've never had a problem with anyone here. These workers are amazing considering the fact that this place gets so busy. Nothing but love for the employees. This review is aimed at whoever is in charge here. What's the point of having an appointment if I'm going to have to wait 40 minutes before I can even take my survey? It didn't use to be that way. I feel like whoever decided to constantly overbook this place doesn't care about the donors time. One time I walked in, saw how many p

Never going back! The workers there are so inexperienced. They left my arm with 6 inches of severe bruising including a hematoma. I missed out on the promotion because of their negligence. While the phlebotomist was injecting me with needle she completey was not focused on me because she was too busy talking to person next to me with her head turned. I will not be returning. They ruined my whole aspect of my purpose for donating.

Waited over an hour and realized an employee erased my name from the line; this was my first time here. So I went to the front desk and ask what the wait was about and she deeply apologized and said I would be next. After that the other team members were friendly.

I just started donating & they are very professional, you must make an appointment, I used to donate Plasma somewhere else with no appointments and I would spend hours there. I'm staying at Biolife

First i want to say that the staff is amazing, friendly and kind. No complaints here. This review is aimed at the management. For the past couple of months this location is completely overbooked. I usually arrive 10 min earlier than my appointment and every time I get a little pager and need to wait in the waiting-room for additional 30-60 min!!! Today was the sad highlight! I arrived on time , for again the pager and was told to wait in the waiting-room. After 45 min I checked the outside areas and there

Staff and personnel were friendly, helpful, and professional. The facility was clean, organized, and a comfortable space to be in. As a new donor I was guided through the process and next steps were communicated at each phases of the process.

Great and Cool place and the staff is very friendly and professional and personable. They laugh and talk and some even know your name if you visit enough times. Diana is fantastic and fabulous. I added a star because you guys are incredible and very very nice.

After waiting 40 min I had the rudest phlebotomist ever named Gigi. She was clearly irritated and everything she did was with attitude, including inserting the needle. She seems almost like she wanted me to know she was irritated and all I was doing was sitting where I was told. I didn't say anything to her at all, just answered her 1 question. Her bad day put a damper on mine and that bothers me because I did nothing to her.