BioLife Plasma Services Mesa, AZ

I arrived 20 mins early to my appointment and 2 people got to go before me and had later appointments. One of the girls has told me to go sit down in the donor room. Sat in the donor room for over an hour. Ended up getting up because I saw other people getting up and asking questions. Told her my appointment was at 2:30 and it was then 3:30. Her reply was ?you are super late? um no I was sitting in the room the ENTIRE time. Told me if she was being honest it was going to be another hour and a half wait. Ver

3rd visit now, compared to other places I've donated, this has to be my least favorite. They pay better than the others, but you need patience if you'll be donating here. It's by appointment only, and availability is usually with a day or two in advance. Employees seem to be very busy so I won't take it personal that I wasn't setup on a first come first serve basis (Someone behind me was hooked up before me and I got skipped) ...waited about 15 minutes before I was even stuck. Oh, and waited about 20 to get

After meeting all other requirements and spending 1.5 hrs going through the initial screening process and being honest and answering a medical issue, THEN the nurse springs on me that I will be required to provide a medical form from my Dr telling Biolife that I am compliant. That info would have been good to know before going in. And now I have had my time wasted. Do not trust them and please lie about any conditions as they will discriminate and waste your time.

I really don't understand the point of making appointments if you don't actually get seated to start the procedure at LEAST an hour after your appointment. Never staffed correctly and unfortunately the center employees are not to blame it's the executives that never spend time in the centers that are worried about their data they have to hit to make sure the higher ups get their bonuses

There app and appointment system need some serious work.. Beware if you have not donated in a while. When I started coming to BioLife it was breezy and an easy experience. I haven't donated for a while so decided to book an appointment. I picked a date and time on the BioLife app and when I show up I'm told I need a physical.. It had not been a year since my last one but they explained they needed an updated one before I could donated again since I had a lapse in consistency. They had a nurse on site, Maria

Employees seem happy to help, management walks around with an arrogance of importance. No team work, no camaraderie, no words of encouragement. Also, I witness on numerous occasions no communication for new patients, I was in for an annual check up told to "stand here" then nothing for 35 minutes? I was standing there feeling like an idiot, as what I believe to be professionals walking around with no regard for explaining the process. Just because you see and understand the process does not mean someone exp

My last returning visit (I think 9th time) I was at the facility for almost three hours. My check-in went fairly smooth, however the line and number of Individuals waiting to donate was crazy long. It wasn't clear why but it was truly disappointing they individuals had to wait that long, it was about an hour and 45 minutes before I was able to get assigned a section. Once there I waited another 25 minutes to be hooked up to donate.

The staff here are amazing and kind. Their systems are very easy to use for questionnaire and the app. Staff is really gentle with the needle and well trained. Wait times aren't bad at least the times I've gone and regardless I plan for 2 hours just in case. The machines are new and people look like they enjoy their job. I highly recommend them!

Went through the process of signing up. Went for my first appointment did the whole process up front. Did the process where my vitals were taken. At the vitals station my arms were checked. Did the 15 minute questionnaire. Was told to wait to do my physical. When the nurse came to get me she then told me I can't donate because you can't have tattoos within an inch of where they draw from. I was there 45 mins had my arms checked and everyone there could see my tattoos. I should have been told right a

This company I believe discriminated against me for having a facial deformity. 2 injuries in 3 donations. I don't recommend this company. The employees look hateful and I didn't feel safe at all. I saw another person having a medical emergency during my last time being injured and not able to donate (or get paid) so don't come here for your safety is my experience.

My first experience lasted about 3 hours that was because of the intake they do a physical check your eyes your ears your blood your blood pressure, your weight ask you some questions and so on and so forth there's a questionnaire you have to fill out everything is very private they take you into your own room ask you some more questions about your medications and so on and so forth when all of that is done they take you to the front of the line so you are next to donate plasma that took me about 30 minutes

Sorry. Gotta give BioLife mgmt an F. They have no idea how hard the workers are working. Or how long we hafta wait to donate. Today I had a 10:40 appt and walked out at 1:50. Not good. Horrible in fact. And that's after three new hirees were brought on. So mgmt just opened up more appt times! Whaaat? They can't keep up w the appts they have? Management-you should rethink your style of ?managing? because it's not a sustainable business model. People are now walking out. Me too.

I've donated twice and completed my physical and the app still only allows me to schedule physical appointments. They lost my sample so I'm unable to donate until they run another sample. Seems like they offer new patient incentives but make them impossible to achieve. I will not be returning.

allegedly they had a recent rule change in regards to tattoos. It says if you haven't had any tattoos within an X amount of months you are able to donate however upon going to the plasma center I'm being told that you must have two bare areas one on each arm that are on tattooed to donate from and when questioning staff about it I was told by a supervisor that it's up to the individual staff member working if they will allow a person to donate or not. There is zero reliability and apparently the rules are o

Way too long to get checked in! Staff is ok, but a few are not friendly. Communication is terrible and a lot of people are confused as to where to stand in line to get checked in. We had new donors standing in the usual donor line that should of been in another line. Ridiculous process. 45 minutes + over my appointment time to begin donating. ??

This would?ve been my first experience I prepared last night everything I needed paper wise and medication list wise. I made sure I drank plenty of fluids, ate a good breakfast and reread everything on the website that I would need multiple times. Once I arrived the mixed blonde haired girl with curls was definitely in a bad mood. She was annoyed that the waiting room door was shut and she couldn't get the door stop in the bottom of it to keep it open and she kept kicking it trying to get it to go in and th

Absolutely horrible. They pricked my finger and made me go through the questionnaire only to tell me I couldn't donate because of a medical condition that does not prevent me from donating whole blood. This is my second time here. I talked to Marc, and he was condescending and extremely rude. Asked me what my goal was, I said it was to obviously donate plasma. Told me I needed my meds approved by a doctor before I can donate. Then told me I could either wait while he dealt with other people who were going t

Don't ever expect them to answer the phone when you need assistance. I've called several times and left several voicemails only to get the answering machine over and over again no matter the time or day that you call. I loved donating here and would love to continue in the new state I live in but no one bothers answering your call to assist with the transfer process. Would rate higher if it weren't for this.

I have gotten to know the staff at this location and everyone is always friendly no matter how busy they are. It's kept clean and professional!

The employees I have had direct contact with have been incredible. There are a few I am thankful I have not been in contact with based only on observation. I understand the wait times, although very frustrating - I just plan a minimum of 2 1/2 hours to scroll on my phone. What is causing me to rethink continuing is the fact that a horrible hematoma, that was definitely not my fault, will cause me to lose out on the complete bonus offered in the beginning. I have scheduled all necessary appts, faithfully sho

like this place i already donated twice and i'm gonna keep going too i never knew you could get paid just by donating some of your own plasma i should have done this wayyy earlier

People with mental health difficulties, don't bother. They'll turn you away for having PTSD, that is unless you give a form to your doctor to fill out. And if you ask why, they'll just tell you "it's just part of our policy". Didn't realize there were so many ways having experienced abuse could interrupt life

Don't waste your time here. I waited for an hour only to be told I couldn't donate because I have a tattoo on my arm. Also, your social card is required on first visit which they don't tell you prior to appointment.

Almost always have a pleasant experience! Sometimes the lines can be really long so I tend to book the earliest appointment but the staff are nice and helpful. Currently loving the Mesa AZ location! Also very clean and nice at this location!

One of the workers banged his car door against mine while I was parked inside of the vehicle. When I confronted him about it he just shrugged his shoulders and waved me off. Rude terrible people that think they are superior to their patients.

Place is slow, always behind. Never enough workers in front. Sections full with worker a piece in them so getting hooked or unhooked takes longer than should. I hate going but only do for medical reasons. Experience is bad here

Does a doctor even work for Biolife? I have been waiting for over 2 months to donate and I keep getting the same response. "You have to wait until the doctor clears you!!!" There is NEVER a doctor there to review anything!! I want to donate!! This is so ridiculous!! Is there a doctor in the house???

My time is very unimportant to Biolife. Stand here for an hour, then sit over here to see someone who doesn't show up after 45 minutes, and still haven't even gotten into the queue to donate. You over book and waste peoples time. NOT worth it I'm done

??VITAL SERVICE FOR OUR COMMUNITY?? ??I have had the opportunity to donate > a dozen times now at BioLife Plasma Srvcs and I can't recommend this place enough! Clean, organized & comfortable environment thanks to the amazing hard working staff whom make it their priority to put you at ease. ??I encourage everyone to consider ?? donating plasma because you're directly contributing to life-saving therapies in our community (crucial for immune deficiencies, Banner Desert trauma patients and other valley-wide t

I felt that the staff was very friendly and experienced in their work at this BioLife Donation Center. Throughout the entire process I felt like I was treated with respect and always asked how I was feeling and my answers were acknowledged. Every single step of the process was explained thoroughly and my first assessment and donation went over perfectly in a breeze. I feel like the staff are well trained and I look forward to donating more in the future.

DONT GO HERE, they gave my fianc? two hematomas on two different arms & he was gushing out blood. He told them his right arm wasn't a good arm to prick & they still did it anyways. Then once that arm started to develop a hematoma they went on to the next arm? & he had to tell them something wasn't right for them to do anything? Now he's unable to donate plasma and the facility did not care. don't go here

Very unprofessional donation site they have all kinds of rules for us to get do ation in once your in they take your blood but didn't make us aware that they would not be paying us after donation not just me but all kinds of other people outside in heat waiting to get paid to go about our business and do our errands well now we have no money to do what we got to do like eat or take bus home they should give us extra money why for waiting or let us know before we donate so we have the choice to go to octapha

was left connected to machine after done for 30 mins this is unacceptable and wasnt told that the increased donation would happen for same amount with no increase no acceptable as well will be going to a different place moving forward

Pros: 1. Getting paid for plasma donation 2. Ease of booking, rescheduling, or canceling appointments. 3. Clean and adequately-stocked bathroom (soap, toilet seat covers, and tp). Cons: 1. Long wait. Plan on a minimum of 2 hours. 2. The payment system is through a prepaid credit card, which has fees. For example, $2.75 withdrawal fee, $3/mo. maintenance fee if there's a balance, $1.95 transfer fee, etc. These fees add up if you are a repeat donor on a measly compensation rate. 3. The process for new do

I got a extra 20 for just rescheduling my appointment, they are quick , nice and efficient.

My experience was good the first few times but lately seems they have no one that can stick right. This last visit, I was told had to switch arms which I did and this was about 2 weeks ago and my arms are bruised still

It's a very professional and knowledgeable center. They take great care of you and I feel really good about donating because it really helps people

Be prepared for a three-hour wait. This place is severely understaffed, and there's no clear system in place to manage operations.

By far the worst experience I've ever had at biolife. Center is severely understaffed. And the staff that are here are extremely negligent and negative. They need to do some serious hiring or cut down on the amount of appointments allowed, waiting for over an hour just to be seen is unacceptable. I have never had an experience like this in the Avondale location.

I feel like this place doesn't appreciate your time. They will have one person screening people in with 15 people waiting in line. I've had waits on the weekends of over 3 hours. After I get my first 8 visitors over I'm done donating. My time is more valuable than the $60 dollars they give you. The workers have all been awesome to me though. I'd give it 1 star but the workers bring their score up.

While I appreciate the extra money and the workers are great, it is ridiculous that after making an appointment, it takes hours to donate. It is often 1.5 - 2 hours before I even start donating - and most of that is standing because there aren't many chairs to sit on! They need to limit the number of appointments at a time and get benches or more chairs for donors to sit on. I've been here for three hours at times when the whole process should take less than an hour if it were managed correctly.

I love the nice lady at the front desk with purple hair, and also the nice man in the physical room with green eyes. Very respectful and helpful!

Always the same treatment, I'm never mistreated. All of the staff are great and get along with everyone and will small talk with you when it's your time.

First time here and it is wonderful. Yes, I was on the first stage for awhile. But they took care of me. I used to donate back in the day and it was scary and wired. It has improved so much. Everyone is extremely friendly starting with the receptionist Malinda, the physical nurse and the floor staff Taylor and more. I love that they educated well during the entire process. It is freezing in here. So don't forget your blanket and a good book or phone charger. Looking forward to my next visit.

I don't know what is going on lately but the wait times just keep on getting worse. The poor staff is always so kind and welcoming but they can never catch a break with how many people are always in line. I get why new donors get to skip the line but the scheduling is out of hand when Ive my wait double because there are so many new donors. I've watched new donors enter the building, complete their donation and leave before I even get hooked up for my donation as a regular donor too many times.

Don't go here if you don't like being gossipped about and treated poorly by employees. This is the second time I've gone in and donated and then my husband has gone through separately then me and heard staff members making rude comments about me or other donors. The first time was when I was directed by another donor to go back to the wrong bay, which could have literally been solved by just sending me to the right bay or sending me back to the line. Instead my husband messaged me all the rude comments they

I love this location ( MESA CENTER ) The staff is friendly, professional and it's clean . I forgot my cell phone in my car last time I went to donate . I went outside to retrieve it and was told that since I went outside I was kicked out for the day . This got me really upset . I just stepped out for a second ..... I mean REALLY . But other then that it's my go to place

The staff were very friendly and efficient. The procedures they have in place seem to make the process go fast and smooth. It didn't seem to be a wait in any part of the process. All the employees were completely dialed in and very efficient and I didn't witness any unhappy donors. I thought it would of been a Lil bit chaotic with the number of people there, I was so wrong. I give Melinda in the east Mesa location a 5 Star rating for making my experience truly amazing!

The wait times can be insane at times. With multiple people consistently dropping out of the line early due to the time taken to be seen. I had an experience where I booked my appointment, I came early to be on time, waited to be processed for about an hour and thirty minutes. The staff member, as there was only one person, doing the processing was very slow. The staff member was beckoned over by a fellow staff member. Then I was told, as I was about to be seen, that they were not able to see me. I think th

1st time donor. Great experience. Everyone working here was pleasant from start to finish. I've read other comments where your 1st appointment takes a long time, so I was prepared to be here all morning. My appointment was at 10:15am. I was done at 11:45. Not bad at all. Maybe it was luck, maybe it was a good time slot. Needless to say, I was pleased with my 1st experience and will definitely be coming back. Thank you

Berkeley, one of the phlebotomists that does vitals is so nice! Such a sweet girl! Brittney, Rylie and John are some of the phlebotomists that take your donation. They do a great job and are a pleasure to talk with!

The wait times can be a pain but rhe staff here are incredible. If you're lucky enough to work with Anthony, Vince, Leah, or especially Annaleah you are guaranteed a great experience.

The staff was so busy complaining about the music playing with a line of 13 people waiting to donate. There were entire sections empty that had staff assigned but the employee stood there for 10 minutes complaining. I just don't feel like they value our time.

The line is always immense. And they are incredibly short staffed. Takes 4 hours just to get in and out of there. Not worth the money or time.

Everyone here is SO super nice!! Malinda, Berta, Annaleah, Mark, Skylar, Gio, Vince, Yasmin...and a few more that I don't remember names!! Sorry!! Keep it up guys!!! ?????? ??

Usually a good place to donate plasma. But today when I went in to donate they only had one phlebotomist to get everyone checked in and 20 people waiting in line. I gave myself 2 and a half hours to get this done before work and I was still late. Ridiculous! They need more people working. I shouldn't be spending 3-4 hours here. Also, they never answer the phone. I have questions that I need answered and they will not answer the phone.

They are very nice and friendly. Very knowledgeable about the plasma stuff.

I typically enjoy donating, but with how over-scheduled they have been lately, it is becoming less enjoyable. I had my annual physical scheduled last week and after sitting and waiting for over an hour, I had to leave. Disappointing!

They keep lowering the price they pay for plasma, and I can't ever get through the donation process in less than 2 or 3 hours. When I started, I was told it would be 1 hour to donate. It's becoming not worth it. Maybe there are better plasma donation companies out there.

Staff is very kind and answers questions related to the donation and the debit card reward. Very clean inside and felt safe, I had no bruising.

The intake process was a bit long, but overall experience was great. ???? Staff was very informative and friendly.

This is not a jab at the employees because I've been going for a year now and they've always been super friendly to me. You can tell they are really understaffed. I go early mornings and wait for hours just to finally donate. Maybe it's a scheduling issue, I'm not sure, but some mornings there's only one person up front and only two in the donation area. Hire more people or schedule better. I've thought about walking out a couple of times due to the long wait times. Again, the staff is very friendly, and it

Nice people, but it makes no sense to schedule a time and then show up and have it be understaffed to the point where you have to wait 2 hours or more before donating. I have left the facility several times because it was just taking too long. If we schedule, then they should know how many people are coming and be staffed for that. Or if they know how many staff they have, they should only offer schedules times that will allow the staff to serve the clients in a timely way.

I appreciate being able to donate and help others. I also appreciate the compensation I receive, the extra is helpful at this time. However, I do not appreciate the disorganization and employees walking around with their gloves on cross contaminating everything. I do not appreciate waiting in line for 45 minutes for a machine to open up and watch several new donors go ahead of me a many other repeat donors while nurses stand around. Nurses should also be responsible for the new donors appointment, start to

As many, many others have said, the wait times here have been downright ridiculous recently. I used to be able to complete a whole donation?from walking in the doors to walking out the doors?in 45 minutes. Now I'll be lucky to have a seat in the waiting area after 45 minutes. Tried scheduling an early morning appointment?nope, still standing for over half an hour. The employees are always wonderful and very kind (Skylar is perhaps the best phlebotomist I've ever had in my entire life, his needle pokes feel

My first time donating was Wednesday November 20th. The whole process took over 2 hours, but that's because it was my first time. Once I sat down I was hooked up in 5 minutes. Today, two days later I went to the Mesa location because it's closer to my house. The check in was quick and easy. And then.....it is now 30 minutes and I'm still laying here without being hooked up. This kid keeps giving me excuses and then comes and tell me it's because I had to be looked at for a bruise. The nurse looked at it an

Its great you can schedule an appointment time, however when they are regularly understaffed it ends up taking just as long, if not longer, than places without appointments making their unique appointment benefit not helpful after all. Once done donating it takes so long to be unhooked, again low staff. They are trying their best but there is only so much they can do when the lines are so long. Recently there is always a longer line than chairs. I had 2 appointments this week, one was 3 hours and change an

What is the point of having appointment when you still end up being there 3 hours past your appointment time for just a single donation staffing is ridiculous.

The employees at Biolife that I interact with are amazing people. I would give this facility a 5 out of 5, but the management doesn't staff it adequately. It opens at 0600, but a dedicated person to work the front check in area doesn't arrive until 0800. That could be resolved by having them arrive at 0600, or have new donors show up at 0800, when it is staffed. When there isn't a dedicated person there, and new donors show up, one of the 2 people taking vitals and preparing donors for their donation ha

I've been coming to this place for about a year. I like the money so I keep going but it is sometimes a waste of time. Example, I had an appointment at 10:15 and wasn't on a table until 11:30. Usually they don't waste your time that much but 40% of the time they do. They need more staff to help up front and the ones here could benefit from having a better sense of urgency and respect for other people?s time. They just need some help. Friendly and nice people work here but slow moving. If you're a new donor

Okay, update. I've gone to this place 4 times now, and I've come to realize they have a major staffing problem. Someone literally quit as I was waiting in line. If it's your 1st/2nd visit, you'll be prioritized, but after that, you get in the back of the line like everyone else. I understand that they have a staffing problem, but they should really give a heads up or something if you're gonna be standing in line for 2HRS! The staff is nice and it's very clean/professional. Just a side note if you run cold,

The line is always immense. And they are incredibly short staffed. Takes 4 hours just to get in and out of there. Not worth the money or time. The nurse who did my physical was incredibly rude and aloof and spoke down to anyone and everyone she interacted with. And my experience has just gone down hill from there.

The techs who work here at this East Mesa location are amazing! The people or person in charge of scheduling donors is terrible. They are often overloaded with donors while also being understaffed. I have been turned away as early as 6pm when they don't close until 7pm, only to find out that after we all left, those who had later appointments were permitted to donate. Please stop scheduling more donors than they can handle.

I used to love this place, because it ran smooth and customer service is this is not the same place. They over-schedule their employees, even though they have a online scheduling system. This does not matter they will over schedule. Today I waited over 2 hours and still had eight people in front of me. When I asked management why they are being overloaded and it was taking so long to get through. I was told that they're working on it. I was also told that they have quotas they need to make and that's why th

I just had my first donation at the Mesa location and my expectations were exceeded. Every staff member I interacted with helped me tremendously and explained every step of the process. I was able to ask questions without feeling like a burden and overall the energy was just so good in that facility. I can't wait to go back for my next donation!

Donating used to be a breeze. The amount of staff has greatly decreased, increasing the time it takes to get through the donation process. Last time I went, I had to leave after 90 minutes because I was still waiting to be seated to donate and had other things to do. I used to be in and out in an hour. This place needs to pay their employees more money so they stay and can grow the business. I keep waiting a month or so to return, but every time I do, the wait is longer than the time before. Thinking of try

The center is always clean and the staff friendly. Appointments are moving much quicker now so they've fixed the scheduling issues. The medical staff seem to be backed up and not as responsive when something happens, and you have to see them. Sometimes I've sat as long as 30 minutes waiting to be seen. Other than that, very happy with my experience at Biolife.

Until I moved to Mesa, I was in Colorado Springs. That center was very well run. The one in Mesa is a disaster. They have way too many people signing at 6:00am. They don't even have a quarter of the center able to open at 6 so there are immediately long lines with at least a 2 hour time frame to complete the donation. Management must be changed here, immediately, to get this place running efficiently.

The wait time is out of control again. Having to wait an hour just to be screened is ridiculous. Then standing in line waiting another 30+ minutes to go to a bed is ridiculous as well. Majority of the time there is only two or maybe three sections open. Way too many appointments are being scheduled for your facility that is way understaffed. I have been in line to go back to a bed for over 30 minutes. Donors time is valuable too!!

Oof. No hate to the employees themselves. The ones that I interacted with upfront were super nice. The nurse who did my physical, however, was very aloof and talked down to me (It came off as trying to just act like she knew more than me? I guess she didn't read in my profile that I'm a doctor?) and in general just seemed to hate her job or herself or something. Also pelted me with questions beyond what's necessary (I've had physicals at other locations)? ruined the entire experience for me and I left.

This company is a money and time sucking scam. I've been donating for over a year at 3 different donation sites and companies. This one is BY FAR the worst in kicking the can making others ineligible for the bonus. As a new donor at this company, I donated the 1st 3 times with no issues within a 2.5 week span. I come in for my 4th donation with bonus and advise me that my proteins were 5.9. Took another lab & over 7 days later they claimed they were 5.9 as well. My proteins at other sites and recent physic

Listen to the reviews - this place is inefficient and does not respect your time. Employees are nice but there simply aren't enough of them to get you in and out in a reasonable time. Even if you have an appointment, it means nothing. Prepare to spend an hour or even longer just waiting for the finger prick and vitals, at which point you can still get turned away without any compensation. If you do make it through the screening, prepare to wait another hour to actually get hooked up to a machine. On top of

Done with this place. I thought making appointments would cut down on time waiting but every time I come here for an appointment the line is wrapped around the inside and you wait an hour to get screened, an hour of longer to get called to a bed, and then 15-20 mins to even get poked. Why even bother having ppl make appointments. Wasted drives here aren't even worth the time/gas. Also look at the responses to the low reviews. 90% are the same script copy and pasted. What a joke.

I have tried multiple times to donate here and every single time they have told me my pulse and/or my blood pressure is sky high even though they are the only people to ever tell me my levels are elevated in my entire life. Every doctor I have ever been to has checked my levels and told me that my pulse is around 65 and my blood pressure is always low, but somehow it's always elevated from their services. Even today, they said my pulse was 3 points too high so I took a breather came back and apparently my p

Extremely slow process with only a handful of employees. I DO NOT fault the employees as they are all very nice, but the leadership needs to take a look at scheduling and staffing. There are far too many donators to have 3-4 employees trying to cover 24+ beds. Offer less appointments so people don't spend 2.5-3 hours just for a single donation.

They are under staffed and NOT FRIENDLY AT ALL...no bed side manner what so ever.The employees seem Very unhappy..I have even witnessed employees bickering with each other and two employees actually got pulled off the floor and sent to management office. I also have donated 8 times and only have 400 reward points...... I am very disappointed that I have NOT received any coupons by email but my sister who started at the same time as me had received SEVERAL for 100.00 to 150.00......COMPENSATE BETTER!

Customer service are very kind and supportive with your needs. They're willing to answer your questions or concerns you may have. The line gets long and it's a long wait due to being understaffed. I would suggest to be five minutes punctual before your appointment.

Staff is Great all three of them lol the wait times are out of control. Biolife should stop over booking appointments with very limited staff it's not realistic to wait 3+ hours. If that's the case then clients should have additional compensation for wasted time.