BioLife Plasma Services St Paul, MN

I appreciate the cleanliness of this facility, and by some of the staff up front who are friendly and helpful. The last few times I have come here however I have been surprised by how long the wait is to get the donation process started once in the chair. Today?s visit took 20 minutes to get started, even though I received a card and was able to get in right away. The staff doing the collection have been rude, obviously not enjoying their job, and overall unpleasant. Not impressed.

The entire staff here presents a very friendly, safe environment with a genuine sense of caring for the donors. I have never felt uncomfortable, or unwelcome over my first year here. Sometimes it appears as though the lines are very long but it always moves quickly. Only twice have I been here for closer to two hours start to finish. The process is quick, efficient, and I always feel appreciated. I appreciate the excellent work they provide. I am very glad that I switched to BioLife from the previous dona

As of late things have been smooth sailing at this facility. Things flow much better than when I started. Additionally the technicians are much better at needle insertion. Keep up the good work!

Went in and the Biolife team got me in quickly and professionally. I sat down and got set up with Aliyah, I usually can feel when I get pricked. The usual Q-Tip cleaner but when I looked over and I was already hooked up I was amazed. I have never not felt a needle before. Do refer a friend to her.

the staff here is overworked and short with customers. I was turned away from donating twice due to admin issues. After they voided my first donation, I got a very nice voicemail from one of their nurses apologizing and adding a credit to my next donation. i then went in for that donation and was turned away because I was late to a scheduled appointment. I was told that they had a like 2 hr grace period. I was also told you don't need an appointment to donate. I watched my partner, who I came with, and seve

Pretty solid place, no problem getting in, hooked up and on my way. Staff is friendly and pretty helpful answering any questions I've had. Make sure to make an appointment, and you shouldn't have any problems, especially if you're on time.

Overall the staff is awesome, the staff member named ash and the young girl that unhooked me today should be given some ?? ?? kudos, they are super duper awesome people. These type of staff members are the reason I come back. Now give them a raise!!!

BioLife staff are always friendly, courteous, helpful and goes beyond what is expected of them. Ash is wonderful she is one of few that can stick my unique vein in my right arm. It was nearly painless.....thank you Ash!

Was an amazing place to interact and do some good, along with making money. Lately not so much everyone seems so grumpy and really cannot put my finger on it but something has definitely changed in recent months. Donations are taking an exuberant amount of time to those who act civil and accordingly, however if you are grumpy rude and just plain nasty attitude the employees quickly cater to diffuse the situation. Overall I will say the people are amazing and so be it if it takes longer at least we're making

Very friendly staff and always personable. Lots of cool guys and gals that work at this location. I appreciate them for always taking care of their donors and making a difference

Charlotte, Karma, Brianna and Jakiyah are amazing. I have only had positive experiences with them. They are knowledgeable, friendly, and always make sure I'm comfortable and aware of what's going on when I donate.

I highly recommend coming here. They are respectful, caring and fully engaged with their patients and their team. Teamwork makes the dream work

I never feed the needle go in my arm when Ash sticks it in. The staff are very great and professional. The place is clean enough to eat off the floor if you wanted. Recommended 100%

Unprofessional. Donated 4 times 1 unsuccessful. They forgot to take a blood sample the before donating at 1st. Took sample after 4th. Had to wait 7 days. Failed to complete my promotion due to their lack of professionalism. Won't recommend. CSL is more professional at their work and communication.

Let the young lady know that she can not have such a lackadaisical attitude towards the customer that is there to donate plasma! Being told from her that if I don't get your veins it ok. You will still get paid

Nadia and jakiua are the best great manners customer service and very helpful informational too

Geneva helped calm me down before taking my blood pressure. The last 2 times my blood pressure was 132 115 I just recently lost a job but she did an amazing job helping me calm down after taking my 2nd blood pressure test and it went down to 98! Thank u !

I LOVE ME SOME ASH!!! she is great! She is bubbly! And she makes my experience worthwhile Jakiyah AKA Smiley is the funniest person in the world, Nati or Nice Nadia is my favorite bully

The last few times I have had nothing but bad experiences so I have chose not to go back. First time I got poked and he missed poked around then said the machine malfunctioned and disconnected me then the next time I went they said my Pulse was to high and I needed to wait a few minutes then when retested it went up even when I said I think it's the machine the text said our machine are right and never wrong will probably not go back to this location.

I always have a great experience going to this biolife, customer service is always excellent and the staff are great at what they do. Speacial shout out to Nadia she is always smiling and encouraged me to leave a review.

Nadia, Keara, and Remi were very pleasant and friendly when I arrived and while donating . Overall process was very positive, everyone was very responsive and caring.

The chairs are very comfortable. The tech was friendly and did a rally great job of placing the needle. They were attentive but not overbearing.

Quincy is a wonderful technician for my plasma draw. He is always cheerful, is quick and careful with the procedure.

It was horrible started having health complications after only 2 donations, and I got a huge hematoma my first time, and the wait times were ridiculous took over 3 hours to get done each time and none of which were due to my own faults. My first official donation I didn't even see the nurse for a physical until 2 hours in, after waiting for an hour and a half in the waiting room where I was told to wait I walked up and asked wtf was going on, they said they messed up and I didn't even have to wait because I

I was able to get through screening pretty fast, and the donation process was good as well. I think your employee, Rebel, should get acknowledged for her fast and polite treatment of her donors. It was a good experience and I look forward to continuing to donate at your facility. Thanks and have a good day.

I have been here a few times and all the employees are always professional and kind. Today I was in Ash's section she was super kind, quick, and efficient!

All employees seem hurried, many seem slightly annoyed. This seems like a very poor environment for literally drawing blood from donating volunteers. The nurse's instructions for signing things and whatnot were very rushed and just barely helpful at any given time. I didn't even get to donate because they couldn't tell me whether my new legal name would be on my social security (because they had to look me up and there was "only one chance" to search.) I ended up standing at the front desk for 15-20 minutes

Its sad to say this, but most of the workers here are inhuman and incompetent. They make you waste money for transportation after booking your appointment, then they either tell you to go back home, that either your vitals they took were not registered in their system or your blood was used for protein test and so many other excuses ?? They promise to pay $760 to $800 per month but what they end up giving you just $480 i have proof with recorded calls i made with customer service. This hurts because we k

This is a BRAND NEW and gorgeous location!! The staff there is incredibly friendly, kind, and professional. They also offer supervised watching of children while you're donating - though I haven't seen anyone take advantage of it while I've been there. Super glad to have them in our community and I will continue to be a twice weekly donor. The facility is alSo SUUUPER clean :)

Great place to donate! My only complaint is Ash needs more training on sticking needles. Seemed like everyone in her station had problems with there needles. The guy next to me even ended up with blown veins on each arms,and that prevents you from donating and making the money that you need in the week to come.

The employees have always been very friendly and make sure everything's going well and that you're feeling okay. And when asked a question they'll gladly answer!

Super friendly staffs around! I believe the front desk staffs deals with hundreds of people daily, still they welcome with a smile! Awesome!!

So happy I found this place. The employees are great, especially Brianna. I always know what's happening with her. She is respectful and great at her job!!

All I know is that with the long ride and the time it takes to get your vitals taken, the homie Jakiyah makes my visit worth the while. I love her spirit and pleasant attitude at work. She is truly an asset to biolife corporation. She should be a boss. I also have to give a big ??to 4 other staff members that are over outstanding. Shanae', Geneva, & Moe & Ash. I've never not seen them not working hard or expressing a negative attitude. I hate the distance that I have to travel to come here, but when I get

The lines here are always long! And I should say, all 3 waiting lines. The one for kiosk, then screening, then waiting to get to a bed. Then often you wait even once you've gotten to the bed. It's rare that you get in at your appointment time. Very rare! Nobody knows you by name here. Very impersonal. The pay is nice, but it's not worth always waiting for it. My time is valuable and I'd rather go somewhere where they are faster and commit to your appointment times.

Sundays at this location are the busiest time to go. Biolife NEEDS to increase its staff, appointments, and needs an additional location or to expand this one. Good staff here just overwhelmed. Please Takeda take action and manage this location.

Nice clean environment with friendly and professional staff. Im always impressed at how they maintain their friendly demeanor while dealing with grumpy entitled clients.

Had a wonderful experience. My lobotomist Ash was very friendly and made the experience a lot less nerve-wracking for a new donor like me.

Jenny was fast and efficient with vitals and new donors she seemed to do it All effortlessly. The Technician that did my needle stick was great too and made me feel very welcomed and comfortable.

The people here were terrific! This was my first time ever having plasma drawn, and they all made it as easy as possible. Plus, they have great attitudes!

The finger poke wasn't painful at all that was my first like smooth poke ever since I donated her name is Nadia thanks for the smooth poke

Schnea welcomed we and made me feel very comfortable. She is an absolute asset to your facility. She is a truly kind human and I am grateful to have met her. Jeanne the RN was extremely competent and kind. She made the process easy and I understood everything. She is a valuable resource and your facility is fortunate to have her expertise.

Karma is a great employee of yours she was able to answer my questions and go to front in good timing and come back to give me a awesome stick she is a keeper .thanks also Ruby and dang along with Cass and Shanay and of course there fearless leader Keaira excellent group great stickers great up front performance by shanay and great leadership by keaira. Keep up ?? awesome job thank you Stephen Washington

They don't keep enough people this is on the management, clearly making tons of money yet can't keep enough staff when I'm doing life saving procedure apparently, hypocritical pos it's like they're not working with urgency, lackadaisical it's like who is doing the projections they have computers that show how many people will show up, just another scam company pretending like they give a crap about people when it's all about selling for high and buying for low

Ash was super friendly and efficient with her work. She was great to talk too and did her job well.

Jakiyah is an amazing tech. Most everyone that I come in contact with is so nice, cheery and professional.

They are extremely friendly and very great customer service. My technician. Named "Ash" was wonderful and deserves a raise.

Ash!!! A Beautiful person who always greet you with a smile!! She makes your visit an easy one!!! She's a Great BioLife employee ?? ??

Ash was very sweet and showed great service! 100% great employee. Thank you Ash for making my donation so comfortable!

Always pleasant and friendly. Quincy was efficient and very smooth. I felt no pain and had no issues with my donation. I have no issues with donation times. Time thrfrom check in and donation completed were just under an hour. Awesome job

The staff at this facility are incredibly impressive. It was my first time donating, and every staff member I encountered made me feel welcomed, cared for, and a PRIORITY!. I was truly impressed by the level of service I received. They are highly skilled and take great pride in their work.

The people here want to get you in and out fast. I haven't been here much but everyone has been really nice and my experiences have been great so far!

This is a nice location with generally friendly staff. Most of the staff does a really great job as far as the IV?s. The biggest challenge is that sometimes there can be really long lines. The other difficult thing is that sometimes the machines malfunction and then it can be a long day in the chair. I've been in and out in as fast as an hour but there have been times it's taken over two. Either way, it's nice to have a little extra cash when inflation is pumping.

All the staff I interacted with (six of them) were quite pleasant and professional.

I had a great experience. I got right in and started pumping. The employees were really kind and did a great job.

Man, the staff are great!! The tame frame is smooth, and I love the the vibe I feel when I walk in. ??

Nadia is great. She's helped me before as well. She wants a left armed BP tool.

Sherri was very professional When having a conversation with her. We were able to work out the situation both agreeing and came to a conclusion

Ash is professional and efficient. My first donation was with her and several since. I sincerely appreciate her attitude and energy. Thank you!

What I don't care about is the fact that one day my plasma is worth X amount of dollars and a week later it's worth twice the amount Lord knows how much you charge for it on your end and I bet it doesn't fluctuate that much so the least that you could do to the people that are donating is make it consistent.

Ash is a great tech!! She's always smiling and very friendly! Barely felt the needle stick!

Shanay was funny, fast, and professional at taking all my vitals; and moving me along quickly to donate for a great experience. Thank you for your care!

This donation center is the bsst place ever. I was provided some of the best service ever by a young lady name jenni she was so polite, knowledge about what she was doing and so humble when it was busy i recommended you go in for a donation and ask for jenni.

An amazing experience, the staff is very kind and they are always looking out for your health and ensuring that you have an incredible experience when donating.

Disgraceful. The management of this facility should be ashamed. The reservation system allows for two to three times the capacity of the place to schedule an appointment. Then, the lines to get a tag was over 30 people long. Donors get 10 minutes to be early/late, but I waited an hour and a half just to get seated. The employees are overworked, it's not their fault. Management allows this to happen. They treat donors like livestock. Go anywhere else.

Nadia and the team have been consistently great! Always a simple process.

Love the staff, always friendly. Had Nadia at Vitals today and she rocks!

Today I came in as I normally do all the time and the young lady by the name of Brianna J as always show me so much care and she so gentle she does an amazing job

Loved everyone I came in contact with!! They were all absolutely amazing and made my first experience awesome! My nurse Brooke was super fantastic and made me feel super comfortable ??

I have now completed 35 donations at this center and I can confidently say that some days are better than others when it comes to wait times, HOWEVER, the staff here deserves 5 SOLID stars - they're always working hard and doing everything they can to make every donor experience a positive one. Shaun, Jenni and Jaron are phenomenal just to name a few! Very personable and kind! Keep up the great work!

Lala is the best person to ever get my moving left arm vein. Perfect, didn't feel it. Ty!!

Had a very pleasant experience donating even starting at the screening process with the screener by the name of Nadia

BIO LIFE OFFERS EXCELLENT CUSTOMER SERVICE AND CARE MOST ALL OF THE POKER PPL ARE GOOD BUT ALEAH IS BY FAR ONE OF THE MOST GENTLE NEEDLE INSERT PERSON ON STAFF AS WELL AS VERY INSIGHTFUL CHARISMATIC SPEEDY AND ALWAYS DOES HER BEST TO MAKE SURE HER SECTION FEELS COMFORTABLE AND TAKEN CARE OF ID DESCRIBE HER AS THE POINT GAURD OF THE STAFF KEEP UP THE GREAT WORK BIO LIFE YOU GUYS PUT CSL TO SHAME

Ash was great from the beginning she started, I didn't even know I was poked by a needle she is fantastic

Fast, clean and friendly! Ash had a fun and positive attitude and made my visit wonderful!

I love it here. The staff are very awesome, very informative and very polite. Ms.Natalia Made my experience very pleasant. She educated me on different Ways to stay hydrated and how I can become a better donor. The atmosphere here is great. I highly recommend this place to friends and family

Best place to come too Nadia is the best help you can get here she needs a raise

I recently had a physical with donation and had a fantastic experience. Nurse Jeanne was awesome to work with. Ash and Jaron at the intake desk were super helpful. Everyone was upbeat and easy to work with, making the experience smooth and easy.

One of the best pokers at BioLife St Paul Center

Ash was awesome! Extremely nice. Made sure everything was going well with my donation!

Truly awesome how fast my initial donation was. Super nice staff and overall great experience. The time of day you come in definitely matters though so keep an eye out for that

Nadia was so sweet! She has such a great attitude.

It was my first time and I'll be back!! Sherie the manager, Shanel, and Lyn were wonderful? To be completely honest, all of the staff were above and beyond. Very kind and supportive.

I had Ash today, and she was very engaging! I enjoyed my experience!

For my first visit, I interacted with four people. Every one of them was pleasant, professional, and efficient.

My phlebotomous was Ash. She did a great job. Awesome customer service skills.

St Paul bioplasma center is a place for business the employees there make it look like a playground long waits to get connected even longer wait to get disconnected it's like there's no team work there workers is taking 5 minutes just to change gloves chit chatting with each other while the clients just sitting there watching them the worst

Went in to donate on a Sunday was in and donating with in 10 minutes. Also being afraid of needles didn't factor in as Ash made it feel as if I wasn't even poked