BioLife Plasma Services Ypsilanti, MI

The employees there were very helpful and friendly. Natasha made me feel comfortable and she was humorous Thank you for a pleasant visit

Started out great. No problems. Seems I didn't make the weight category. So far plasma donations can only be done by physically good looking persons. They have quite a few reasons and ways to turn you away. My blood is checked regularly by my doctor, I know where it's at. I wouldn't try and donate if something was wrong. I don't do that. I have excellent blood too bad for people who need it.

I arrived 10 minutes early to my appointment since nobody had answered the phone after several days of leaving voicemails requesting a callback to make sure I was bringing the right documentation. After checking in I was told to wait for just a minute while someone comes to check me in. After waiting 15 minutes I asked if anyone needed me to check in so I can make sure I'm not "late to my appointment" even though I had been there for 25 minutes already to which they told me it should be a little longer. Af

This donation site has gone down hill in the short time I have been going. There is now always a super long wait, your appointment will be over 2 hours behind. The staff is kind but this doesn't make up for the 3-4 hours spent there. Plus the nurses promise a promotion that the manager then won't honor! I won't recommend anyone to go here

I scheduled an appointment for 4:45, I understand they close at 5 but when I arrived 5 minutes early, the doors were locked, and when I called I just got an automated response saying nobody could pick up the phone. I live an hour away so this was a waste of gas and my time.

This place is wildly slow. They are never using their machines to capacity, not scheduling enough people. The staff are very nice, but the time required makes it a hassle to donate. It's usually 90 or more minutes before I even get hooked up to a machine.

I brought everything they told me to bring as a new doner. Dispite that after hours of waiting I was given a form (that was never previously mentioned) to have my doctor fill out confirming I was healthy enough to donate. I asked if I could email or fax them the form and was told "no, you have to bring it in person but you'll be able to donate when you do." A week later I went in with the form and was told "well our dr has to look this over first and that won't happen today. You should have just emailed thi

This place has gone downhill! They are always short staff. They are disorganized, which means they are constantly making mistakes, which costs you the donor time, which they don't pay you for. Often I see the staff just standing around, chatting, despite a long line of customers. The staff shows no respect for the amount of time donors must give. Today will definitely be my last visit. Not worth my time.

They discriminate with people who have ptsd and require them to get a letter. They make up the excuse that it's for safety but if other plasma placed don't require it because it's against the ada law then it's discrimination. I even mentioned my other problems and they only wanted to get a letter for the ptsd which made me even more uncomfortable.

Dr. Al was very friendly and helped me with understanding all my questions and made me feel calm before donating highly recommend everyone come to Bio Life Plasma and start saving lives and getting that bag ????

If you are worried about donating plasma then let me put your mind at ease. Bio Life is very professional and super clean. They make donation safe. Highly recommend.

BioLife is a very clean donation center. The staff are very pleasant and helpful. They work pretty hard to get clients in and out in a timely manner. Also very good pay, lots of 1st time donar promotions.

Natasha (was working today around 1130 and blonde) needs to be fired. Very rude. Telling people she won't stick them for asking her (kindly) if she could please stick them soon after watching her go to people who hadn't been waiting nearly as long. She was intentionally making them wait longer. Talking to people all slow like they're dumb and making a scene for everyone to watch. We will be contacting HR about this experience.

This is the slowest biolife I've ever been too. An hour just to get seated. Then the machine beeps because I'm not plugged in properly. It takes 20 minutes to get an adjustment, and that doesn't even work. Then another ten for the phlebotomist to come back. I've been here for 2 whole hours and I've only donated 190 mills out of 900 which went up for who knows what reason. There's no workers here and a surplus of chairs and machines but an hour back up before you are seated. What happened to the flow of this

I decided to edit my previous review. I have to give 1 star, but if I could I'd give negative stars. More than 1 year complaining about short staffing and ultra long lines to be seated and start donation. It's outrageous the way we've being treated here. If you can't handle the number of donors don't open extra slots to schedule. Only 2 sections out of 4 open, 16 people in line and I've been waiting for more than 1 hour. Late afternoons and evenings are the peek hours and surprisingly you don't have extra p

Most skilled and professional experience than any I've been to in many states. Cassie is a top notch Phlebotomist- and the place is CLEAN and well managed

Appt at 1:10 pm, got hooked up to machine at 2:45 !!! I then had to wait like 10 min after finishing g to get out. Not enough employees for the # of appointments you make. No sense processing people to go back & sit literally for 30 min and the person that went right before you because they got sat in a different section leaves 30 min before you and he was a bigger guy!!! I went there and was told you are changing things to better reserve people but it's honestly horrendous. One guy (worker) took 15 min f

They have one single nurse doing all the initial patient stuff. I got here at 930 and I've been waiting for the nurse for over an hour and a half

Steve, Natasha, Tia, Gloria, Maya up front, justin, have had all great experience. Pleasure to talk with. Presented themselves very professional. Wishing them well and all their endeavors moving forward, Thank you Staff! Also a very clean place.

Horrible wait times. It's much worse than just 2 months ago (before christmas) Staff are more concerned with socializing than not making people wait.

The environment is great, clean, and always friendly. Steve poked me today and I barely felt a thing. He is not only skilled, but an easy, calm presence as well. He always makes me comfortable to be there.

The staff is super friendly and the music is always great. Steve can always find the vein in my left arm, Natasha is quick with machine resets, and they usually have fun color coban! I mean, really, who wants to sit anywhere with a huge needle in your arm for longish periods of time. Nobody! But since we do it anyway, this is a great place to donate plasma.

They really pay attention to the number of donors coming in and shift where they are working to accommodate each one of us in a timely manner

Based on previous experience at this center I expected to be there for at least 3 hrs for my physical and donation, but I was out of there in 2 hours! In the past, I also remember the center being understaffed, long lines, and the staff seeming stressed out (understandable). This time, all of the staff were extremely kind and composed - I felt like I was a patient being taken care of by a nurse! It also seemed like the the center was running much more smoothly/efficiently.

The person that did my donation stabbed my muscle in my arm, causing extreme bruising. Complaining about what happened didn't even do anything left name and number wanted compensation

Any new person comes to this facility come see Q she is the person for everyone, love her!!

Zero sense of urgency. The line is terrible, people get out and get back in all the time it's no ordinance. Should not take 3 hours every single time. Half of the bed are closed as well. Do better

Almost always understaffed. Very few good techs left. Spent 3 hrs total there today. Not busy. Only 3 sections opened. Worst tech I've ever had, couldn't hit a vein to save her life. If the other locations weren't so far away I'd never come back here.

I come here pretty regularly and I really enjoy the staff and the experience. They could use a few more people to make sure things go quicker. Would still recommend going for the extra money and knowing what a difference you make in the world

When I came here the first day to get my exam, I accidentally left my phone in one of the rooms. I didn't know if I was allowed to go back in so I told one of the staff members. She very rudely said "OK so go and get it". I don't remember her name but she has a short bob, (a Karen style haircut) and was an middle aged white lady. Im high functioning autistic so I may have been a little awkward about it, but she was extremely rude. Another time I came in she looked and me and laughed. The other people workin

Steve made my visit at BioLife a positive experience. He was incredibly friendly, attentive, and welcoming, ensuring I felt comfortable throughout the entire process. His professionalism and kindness really stood out. Thank you, Steve, for making the donation experience so much better!

Even at their busiest, it's apparent that the staff try their best to keep things moving as smoothly as possible. When I first started donating, I was very naive about the process and made some mistakes that caused some set backs. The nurse I was working with at the time was very understanding explained things with patience without being condescending. I wish I could remember the names of more staff to list them, because there's certainly plenty that I love working with! It's always a treat when I get Krist

Steve is welcoming, pleasant, professional, positive, and efficient. He always works hard, smiles and says hello to all. The Carpenter rd location is clean, friendly and easy to use. Thank you for a good donation experience, in helping those that need plasma.

Had an appointment to be a new donor. I sat for 30 minutes past my appointment time. NO ONE CAME TO TALK TO ME

While the staff are all friendly, there is lots of drama between staff and olstaff not really knowing where to go. Steve out my weight in for double what I am and had someone else not caught his mistake, I'd of ended up in the hospital. The wait is absolutely insane. Everything is just wild.

My appointment was at 11:45 and I donated last this tuesday. I came in for my appointment 15 minutes early and was told today on Thursday I was not allowed to donate even though it's been 24 hours. I had to wait for a manager for over 30 minutes which they had to call four separate times to come up up to the front. Finally when I do get to speak to a manager she tells me that I'm not allowed to donate till Friday and that if I come in again on a day that's not my donation day then I will be deferred. This p

Robbie and Q were very nice but Daisha who appeared to be in some sort of management position was very rude both when I checked in and while I filled out my questionnaire. I could hear her talking rudely about me thinking I was no longer in the building stopping only when Robbie informed her that I was still there on the computers. From the moment I came in new and nervous for my first appointment Daisha was very short with me. She told me my appointment wasn't in their records despite me having it physica

This center is ATROCIOUS! Soo understaffed and they book too many appointments. Back at the Grand Rapids center I could be in an out in just over an hour. They're always closing sections, having people work multiple sections. I've been waiting in line for an hour and a half and hasn't even gotten to sit down. Once seated it's always another 30 minutes to even have the label printed and start the donation. It's absolutely ridiculous how slow and incompetent this center is.

Everyone here has been pleasant so far. The only long visit I've had is the first one that involves the physical. All the others after that have been fairly quick. They are very punctual and professional.

I've been coming here for almost 4months, 2 times a week! Sure the money is great but it's not just the reason I come. It helps the lives of others for so many reasons ?? I have some favorites at this place as well who make you feel at home, and interact with you as if your family. Christy was one of my favorites since day one! She's very sweet, gentle and truly just cares. I appreciate you for your time today and your positive/caring attitude. Keep up the energy, I'm so thankful for you!

Hands down the absolute worst on time. They have you set an appointment, but you leave no sooner than 2 hours after you show up for your scheduled appointment. Just the time from entry to donation is over an hour literally everytime i come in its ridiculous. Dont think you're safe just because you get a bed, either. Youll be there for the next 30-45 minutes waiting for a worker to acknowledge you. They don't explain their process just kinda leave you in the bed until somebody finds their way to you after he

I'm always happy to have Steve handle my donation process. He's quick, friendly & always makes sure to check in to see if everything is going ok. He definitely makes the process quick & enjoyable.

Yet another disappointing review. This place never ceases to upset me. I walked in for a 12:15 appointment and there were only 2 perple in front of me. With a full wall of customers after i came in, the screener just stops and says shes going to lunch after putting 2 people in front of me, leaving one screener for 10+ people in line PLUS new donors. Once i actually got back to the donating area an hour after my appointment time, i watched the worker overlook me whilst making eye contact to go help others t

Staff is friendly and pay is decent. Place is always clean.

I've been donating at BioLife since November. The staff has been great all around- team members like Kelly make it a good interaction all around. Your first time there- just be patient- it didn't work out for me my first time- was deferred and had to come back. The first time was about 2.5-3 hours total. From then it's typically around 2 hours- give or take (I usually have to go on weeknights). The only reason I gave 4 stars out of 5, is it seems weird to me, that the longer I give, the amount I receive d

Update PSA this place has 1 person working up front admitting people , 1 nurse and two people hooking people up on Sundays. You guys might as well just close for the day because the service is ridiculous another question why do these guys call you back so you can sit there for 25 mins waiting to get hooked up I mean seriously why did you call anyone back of you aren't ready? The people here aren't bad but besides that this location sucks. First of all making an appointment on their app is pretty much point

The establishment in Ypsilanti is always clean, staff are welcoming, friendly and great at working as a team! They love what they do and it shows.

Some staff members seem extremely disinterested in their job and downright rude. They neglect to tell you that if you've started the questionnaire but don't donate that day you don't have the ability to reschedule for the next day. Plus they don't have their phones on and you have to call 20 times to get them to even pick up

BioLife in Ypsilanti has been a wonderful experience since my first donation back in October and have upheld the same standard since. They are proficient in their skills and offer help to all patients. Cristy has always been very professional and pleasant to encounter during each donation. Each visit she's smiling, we always share a laugh and I've never been in pain from one of her placements. Phlebotomy GOAT!

False advertisement on blood donations. I offered my donations but my last 2 pays where not as the said. It was half of the amount. I won't be offering there ever again.

I have to say, while I, a white male, had an expedient and wonderful experience, my friend that I came with, a black female, did not. She had forgotten a couple of paperwork to bring, but I was able to help her find replacements quickly, and inform the staff of such, but by the time I was processed and awaiting my physical, she had still not been called, 20 minutes after her scheduled appointment. Others who had come in well after us were going through while she sat waiting still. I told her to try moving f

Experience was great! Steve was so personable. He made accommodations so my experience was good! Great at his job!

The staff at the Ypsi clinic are very friendly and welcoming. I donated today and was in and out in 55min. The tech Cristy that took the donation made sure I was comfortable and got me set up as soon as I sat down. She also took me off the machine the minute my donation was done. I would definitely recommend donating here!

Waited an hour and a half for a nurse to see me for a physical only to be told I couldn't donate because I needed a form filled out by my doctor. This form was not mentioned anywhere within the required documents section. They had to pull a nurse, Vicki, to give me a physical even though she was busy training a new employee. I saw at least 3 other nurses who were not seeing anyone. If they were busy, it would have been fine. However, I heard many front desk staff members mention how slow they were that day.

Steve and Kelly are both aways amazing. Really everyone is but those two stand out for how much they truly remember and care about their patients as people.

I've never really had a bad experience here. With a scheduled appointment I am in and out (typically) in a reasonable time frame. The newer machines make for an even faster experience. My only complaint is their current paycard. The 800 number on the back doesn't go anywhere, you can't see your transactions online and for a lot of places it is not even accepted.

Today I came in to donate and Steve, my technician, was very efficient and friendly during the course of my visit. Overall I've had a very positive experience at this site with the professional friendly support staff.

Staff is fantastic, big shout outs to Erica, Robbie & Desha up front and D, Steve & Darrel on the floor. All of them are always super friendly.

Went in, got paired up with Cristy and we had a great time. She was wonderful and made the sign up process a breeze.

I was a long-time donor with Bio-Life in North Texas. I loved the facility in Denton! The last time I donated was in 2012. When I went to the Ypsilanti location the first time, it was clear that I would need an updated physical because of the lapse in time. On that first visit, they started with the pre-donation screening without asking any additional health questions. My pulse was a little high so I was deferred but told I could come back the next day. I chose a 42-mile drive over a competitor becau

Came in for my first ever plasma donation, between the check in, physical, and donation itself was about 3 hours long. I was warned that my first time will be a long appointment. Otherwise, everyone I met was really helpful from each step of the way. Q did my physical, and she was the best! This is a great way to make some extra money. The facility is also feels clean and organized. I had employees direct me what to do each step of the way. You can tell the staff really looks out for one another. Hopefully

I am a 3 year donor. There have been good and bad experiences. The place clean, the cadre of donors is diverse patient population. The facility is revolving door for staff. they have a few persons that are staple to the operation. At times the staff seems overwhelmed. They have several quality employees that are welcoming. Back to previous experience as a donor at a different site, I would be Steve, Chrissy, and Vickie. I am treated well. Are ours that fancier Kelly, Anya and Darryl. Recent management vaca

Very informative & super friendly staff Made my visit awesome will be going back here again

Steve is the best, he is kind, professional and I felt no pain at all. The place is clean, well organized and everyone works well together. Thank you

Nice and easy , everyone is well informed and kind. Crissy especially was very informative as this was my first time and helped me understand what I needed to do During my second donation I had a wonderful time with Kelly g . What a joy to have here. She's fast but meticulous- def knows what she's doing

I regularly come in to donate plasma and everyone is so nice and friendly! Kelly has taken care of me a few times and she is very kind and supportive! Anya, Jamilah and Isaac have also treated me very nicely and are always very happy to help when my withdrawals give them trouble!

They do not value your time. They will defer you if you are 10 mins late but you can get there on time, and have to stand and wait for an hour and a half before even getting screened with no extra compensation. If we have to schedule appointments in advance how is the wait time so long? One guy left and they offered him a pass for the next day. I start leaving and they just ask me if im leaving. Might have to go somewhere else

Always a good experience here- first time back in a while and Vicki was so nice and helpful. She has a great attitude toward helping people and it goes a long way when you have to be there for such a long time. I'd recommend this place over any other plasma centers in the area.

I've read through a lot of these reviews and nothing i have to say is any different than most of the other reviews. Two hour wait time to get seated, additional hour to get poked. Employees just wandering around talking to eachother without a care in the world about us sitting in chairs putting our lives on hold. Every time i go, I fill out a comment card stating how unhappy i am about their "appointment " schedule. Why schedule an appt very 5 minutes when it is IMPOSSIBLE to handle that amout of people

I've been coming to Biolife almost a yr and I have no complaints. All the staff is nice and if You want a flawless stick with no pain, Someone who can brighten your day? Ask for Kelly, she is Awesome!!!

First off, the staff is amazing! They are friendly and chatty and you can tell they love their job and donors. The place is clean as well. However, First 8-12donations were great. Since the equipment change, it has been a zoo in there. I was getting in and out in 90minutes if not less before the change. Anymore, it is taking 90+min just to get a bed. (And no I did not change my appt times). The last few appts I have been there for 3hrs. One day I waited almost a hour just to have one medication updated wit

I watched Gloria handle a syncope so well, and then several other workers came over to assist. The teamwork was beautiful to witness. Love to see it. You're in good hands when you're here.

I have been donating for almost a year at this location only. I feel the facility is always clean. Most the staff are super friendly . Wait times can be very long at times but I try to come in when its not the busy times. Also I have a lot of patience's so waiting doesn't bother me . Some staff are better then other at the poking the last visit I got a hematoma resulting in some problems donating . But will re donate as soon as I am eligible again to do so

This location needs help. They are extremely short staffed, so you can expect to wait 60-90 minutes after arriving to actually begin the donation process. The manager (African American male with locs) stuck me, and adjusted the needle three times immediately afterwards. I am left feeling like the staff at this location needs sufficient retraining, donors should feel like the staff is knowledgeable and can preform all basic task assigned to them without confusion.

I love when I come and Ericia gives my pokes. She is super friendly and always has the best earrings!

First time trying to donate plasma i had to wait over 3 hours for them to tell me to go home because i would would be waititng hours more if i wanted to donate that day, i tried again to come early in the morning and ended up waiting an hour to not get checked in, I had an appointment each time. The staff are no help and constantly talking about how much they hate thier job and the need to be paid more. If you are new and trying to get in good luck.

This is the friendliest, cleanest place I have donated at! The staff were all pleasant and explained what was happening step by step. I'm not sure why the ratings are lower than other places nearby - I have been to the other places and this is by far my preferred place to donate.

I donated here for 5 weeks in a row and had a good experience 9/10 times. The 1 time the experience was just ok because the wait was very long. Darrel was extremely careful and knowledgeable. He stuck my arm with precision and I didn't even feel it go in or get taken out. He definitely knows what he is doing and I recommend others to try and get the section he's working if he's in!

Donated today 5/2 and an hour and a half later still sitting stuck in their parking lott with the app saying my money is on it but being declined for everything. Call the card - balance 0. Where is the money? Seriously!!! After MONTHS of donating here, this is unacceptable. Zero stars. Would not recommend - it they can't fix their mistake.

The staff has always been helpful and efficient at this location. I would especially like to thank Steve for his knowledge and professionalism and I will continue to come to this location in the future.

All the Team were on their A Game , they were very caring & Professional..

For a plasma donation center I was blown away by how professional every single member of the staff was no fake niceness just real sincere warmth and everybody seems to enjoy their job.

Steve is great. Friendly, outgoing and a hard worker. I always know I am in good hands with him.

Kelly & Daryl gave phenomenal service for my first donation. I really appreciate the team. They made me feel comfortable and explained the process in easy ways to understand.

Staff is Nice but most have no idea how to find a vein or stick the client. I have only visited here about 6x and I have had 2 hematomas from the line coming loose in my arm.

I'm writing this as I've been sitting for 30 minutes just to get poked. There's 6 other donors in my section and 2 employees. 30 minutes to get poked? No wonder why wait times for everything is so long. You wait to get vitals taken, wait to be seated, wait to get poked?. I'm watching an employee in my section talk about ?how the gloves in the pink box are tighter? but myself & one other donor have been sitting here 30 minutes. Now there 3 employees in my section but still sitting here for 30 minutes plus. T

At first it seemed pleasant, but it took me way to long to donate there. The managers are great and they do the there job. But some of the staff are very rude and don't take the time to have a sense of decorum while in the work. I wouldn't recommend it to my friends and family. I stopped going, because of how rude the staff was and how immature they acted, and honestly the lack of care. But when you go ask for a manager to stick you they're the only ones that care and will look after you one of them name i

When things go smoothly, great.Any other time, however... Today I was deferred for "too high hematocrit" after the employee doing my screening (Dominick) admitted performing a possible misread to his supervisor and was told to use the number given. This is a first time issue for me. I do my best to keep my donation days the same per week to avoid conflicting with my FULL TIME employment position. Having my schedule thrown off by one day like this INDEFINITELY or unless I miss out on a payment period (due to