CSL Plasma Haltom City, TX

This happens all the time. They have a line of 30 people and more than half the beds are closed. BioLife does not do that just FYI. Nobody wants to be there for 3 hours cuz y?all don't want to clean the machines. Which is part of your jobs. Obviously the clients are not the priority at CSL, their priority is to make it as easy on them as they can. So three days in a row. Line backed up and most of the beds closed. Y?all need to fix this. I took pictures this time. See all those people waiting for a bed? Th

Update: csl disnt like being called out so now ive been defered for my photo ??. Hypocrites? Do yourself a favor and go to grifols or talecris. The wait is an hour long before you even get hooked up 90% of the time. This is ridiculous, the photo was taken with 2 lines behind me and 2 full rows of their new "faster" machines empty yet nobody getting seated. I've tried different days

I rarely leave negative reviews, but this one is deserved. I came in for a simple blood draw and ended up with a large, painful bruise on my entire arm. The person who performed the draw clearly missed the vein and kept adjusting the needle while it was still inside ? extremely uncomfortable and unprofessional

Much different than other plasma centers. At CSL you can take your questionnaire on your phone. No appointments, only walk ins. Not a bad center. Just wish there were more employees. Lack of employees but good overall center.

I'm writing to express my deep disappointment with the consistent lack of professionalism, empathy, and respect shown by the staff at this CSL Plasma location. Every visit has been marked by poor experiences ? from staff gossiping openly about donors, to displaying negative attitudes while on the clock. It's genuinely baffling how rude and dismissive some of the employees are, making the environment feel cold, unwelcoming, and even hostile. It's incredibly disheartening to witness such behavior in a settin

I've donated on and off for over 15 years and this is by far the worst location I've ever been to. The employees up front are so slow that they gossip and play on their phones and the employees in the back take their time when they overstaffed and complain when they're understaffed which is more often than not. There's never less than 12-15 people waiting in line after being screened and ?with the new systems? it's supposed to be faster. Avoid this location at all costs bc there's never any organization an

If I could vote 0 stars I most definitely would. This was my first time here and ever donating in life, Laura and this location ruined my first time, second and third. Went to another location was very satisfied! Workers are so rude here INCLUDING MANAGEMENT. ESPECIALLY LAURA WHICH IS WHO THEY HAVE AS THE FACE OF CUSTOMER SERVICE HERE. NOT A GOOD CHOICE ! Laura decided to say disrespectful and rude things about me IN MY FACE to other coworkers . A big Caucasian lady on the first day , my second day coming b

Review about CSL PLASMA on 377 Denton Highway. So yes, they run a lot faster than the other csl in fort worth. But their customer service skills are just as poor, actually, they are worse. They provide you a cut in line pass for your 2nd visit. Did you forget it on your 2nd visit? Did you get sent home due to pulse too high? Did you get hit by a tornado ? They could care less. It CANNOT be used because they won't let you, unless it's your second visit. This is what you call BLIND IGNORANT MAKES NO SENS

Make sure they set up the machine correctly before they stick you with the needle.. they messed up hooking up the machine pinched hose in the machine I wasn't able to even start donating.. time before that they didn't stick my arm properly causing the needle to come out the vain but stayed in my arm I have huge vains no way to miss I go in today they said I can't donate for 58 days. Make sure they have the machine hooked up correctly they will defer you for their air headed mistakes

The morning staff is usually late to work or don't show up ..four months Now nearly the same two who's up to part along with the two from the night staff ,but the rest...bad business...I'm sure the staff from i35 would appreciate the job in halton The site/location ( machines)are great.in Halton.but the morning staff brings it down..There's a bed for a new staff!!

They are broke ???? they deny deny deny people for 1,000 different reasons to the point where they are just making stuff up? it shows too. It's so busy at the other donation places and not here? The Indian manager is incapable of doing his job. Go ahead and hide that name tag boy ??. He is useless and has no level of customer service. So just don't even bother walking in and just turn around and go to Bio life.

I'm still quite new, but from my 2 experiences I was very satisfied with my service and treatment. The staff are all very friendly and have great positive attitudes. They are all very professional and knowledgeable. I'm the type of person that asks a LOT of questions and each person I talked to was patience and explained the process and answered my questions in a very easy to understand way. Excellent bedside manner and gentle caring techs. The only complaint I have is the way the debit card is setup. I've

Employees have "zero" sense of urgency. One person getting seated every 30 minutes. Managers have no clue when to help employees or how to actually manage the employees. The management just sit in the back office all day while the rest of the business is burning down in flames and employees struggle. Overall, I think this store needs new employees. Nobody cares about how long the donor line is. Nobody is working together. Anyone can go there, read the room and see everything I've stated is true. People's

Lisa is great at her job! She helps you feel comfortable and will get you in and out ??

endless whining crackheads leaving bad reviews based upon unrealistic expectations and immature temperment. perhaps employment would be perferable? theres something nice i would like to say about each employee individually, but i wont ??. everyone THROWS IT DOWN, though. most impotantly Shaun. he is the gear that really gets the machine moving. exceptional efficiency and a personality to sooth the fussiest man-child. ill be taking him with me when i open my plasma center.

Bro the lady who took my needle out, didn't cover it with gauze. She took the needle out of my arm, and just let me bleed all my over myself, I had to ask her for gauze. Then when I was getting ready to leave she had the nerve to tell me "be careful, you lost a lot of blood today" Like yes. Because of you. To make things worse when I went to the bathroom to clean my arms they had no paper towels or anything to help clean it off. Do better, get better employees.

Hi, I wanted to start off saying there is some amazing people in here . I'd say about 4-5 workers are accepted nice and cool , but every one else acts. Really immature/ rude they don't take you seriously and they talk and joke as they are sticking you which is very unprofessional, this place is just plain out awful . I have been going so I can do more and more research on this facility. Now which on my experience I will be going forward to corporate and see how they like the way these people are treating pe

The girls that work the front really need an attitude adjustment and need to be retrained on how to treat their customers. I was turned down because apparently with the new machines they don't support bigger girls with big arms, which is fine but they could have been more professional on the reason why I can't donate here. When I called them out on it, they told me it sounds like my personal problem. I have decided to report this to corporate. I do not tolerate rude little immature girls that always talk ab

Was super nervous after not donating for years, but I have never been felt more comfortable after having Lisa sit me and stick me. Her ?wiggle your toes? ? BRILLIANT I've had many IV over my life but never gave I not even felt it! Thank you!

Never any kind of issue at this very clean place. The new equipment cuts the time almost in half. Easy money. And you don't need an appointment, you can just drip in. ??

I don't really understand why people are giving this place bad review? First time donor today; I went in at 12:30 and was out by 3:00! I went through a series of screening to make sure I could donate and donated plasma. It only took 36 minutes for the plasma :) Y?all! Healthy diet high in protein and no sugar will get you out quicker! Make sure you drink plenty of water! Every staff encounter was awesome! All kind, courteous, and professional.

The best employee they got there is autumn autumn gets right to the point. Tell you exactly what she's doing. Very professional always hit the vein no extra poking when you have her

Overall it has been a good experience until recently. My blood pressure can be a bit high and sometimes I have to sit for about 15 minutes to be able to lower my blood pressure. I have taken my resting blood pressure from 114 to 95 and similar for my pulse if that is high. There are times when it has been extremely loud and people would be shouting across the room where the vitals are taken. When it is that loud it makes it extremely hard to get my blood pressure down. With that being said, I had receiv

During one of my donating sessions, one of the techs was disconnecting the tubing on the machine next to mine and was in a huge rush. One of the tubes slung someone else's plasma all over my arm. I showed up to donate today and they told me that the new machines do not support plus size donors. Do NOT recommend.

A very few selective staff operate out of professionalism. The majority are extremely unethical. However almost all of them are super respectful and kind. A few of the women are constantly using profanity, gossiping, having completely inappropriate conversations. I've seen multiple blood stains around the building, on the donating chairs, bathroom, floor. That's absolutely disgusting. You can tell blood from the iodine stick ( yellow tint) The majority of people that come to donate are out of pocket. Witn

My husband and I just moved here from Portland and went to transfer our address to this location. The Spanish girl at the desk had such a bad attitude and we asked her how her day was going and she said she was tired. She couldn't even smile and was very unkind. We had a lease from our new address and she said that wouldn't work. We called and ask them what we needed and we brought the document they required so she said we couldn't donate. We drove 40 miles. My husband ask to talk to a manager and the mange

Their rules are bullshit because they won't take my social security even though the numbers match in the system and I signed my correct name on the document

I love it here truly! Everybody is pretty nice for the most part but I was kinda sad that I have to wait 56 days because of an error with the system and it malfunctioned. I feel like it wasn't no sense of urgency or sincerity to the matter. Especially after my blood exploded on the donor next to me. I felt so bad ?? I don't recall anyone apologizing to me or him. Maybe it was a shocking moment for everybody but I wondered after, if it was any solutions? Could I be moved to another station or anything beside

Lisa the best !!, no pain at all simple and easy ive donated many times by far one of the best

Lisa was awesome whatever she does should be copied I've never had one problem with this place great staff all around the board

Probably the slowest CSL I've ever been to I was waiting in line for 40 min and only 2 people got seated in that time frame I recommend going to the Grand Prairie location they will get you in and out !

i'm a first time donor and i decided to go to this csl even tho i literally work at one. i was informed that there were 2 people in front of me which is fine but there was a girl who came way AFTER i did and she was helped before i was even helped. a lady kept peeping around the corner looking at me look at her. i was trying to be patient since ik the process for first time donors are long but there is no reason for me to not be helped when it's not even busy. all they did was perform a vein grade then sent

I like that the location is close to where I live. The weekday hours Mon-Fri, 7am-7pm are great. I don't have to rush after work to get there.The bonuses comes in handy too. My overall experience is so so depending on who's screening and who's sticking. I say that because there's two ladies( one is an older lady) who everytime screens me; my iron is "low". It never fails. I work around blood daily and I know how to get my iron up. I don't trust that. On a positive note. There's 2 phlebs (Danni & Francia) wh

I have had a good experience here at cls the tech?s are patient and understanding about myself and others not being fond of needles. I want to give a shoutout to Mrs. Lisa who gave me the smoothest stick thus far.

Thank yal for everything that yal do and I appreciate Lisa being one of the best to ever stick me. Knowing that there are people like Lisa working in this industry makes the experience that much more easier to endure !!

I love this place everyone was very helpful. They kept checking on me making sure I was good. That was a big plus for me. I did get a little overheated and they came with some ice packs .. to cool me down. I felt very safe and good hands. The process went very smooth. It wasn't as bad as I thought. I loved clean. snacks bottle waters. for people for some reason if you needed it. I will definitely be coming back? ????

Don't come here. I told them my arm was hurting and it felt like it was falling asleep and going numb and I was feeling sick. the guy had an attitude with me and didn't listen to my concerns and suggested his own reasons to why ?I? was hurting.

I have been going here for a couple of years now!! The staff is always very friendly and caring! The wait times can get a little long at times. Other than that I have no complaint!!

I'm guessing on Saturdays y'all don't open up at 7? It's 7:30 and I see a line of people standing out there. Is it, or is it not unprofessional to not open up on said business hours? Hope y'all are compensating the donors for having them out there that long. Lol

It's not a bad place. Its clean, friendly staff. That's the end of the good though. Wait times are ridiculous, whoever does their schedules sucks. Average time from walking in to walking out is easily 2.5 hours. Not because donating takes a long time, but because there's only one or two people doing vitals and one or two people in each section doing hookups and disconnects. Meanwhile the line is continually growing. An hour to an hour and a half before anyone even sticks me with a needle. I've been come g h

I would like to thank Jacqueline for being kind and making my experience comfortable. She had great customer service and was very helpful with assisting me. From: Perry McAbee

I don't donate often but, on 9/06 I went to this location. I did my questions online and when getting to get my vitals checked was not aware I needed to scan at the kiosk. I was advised to do so by the team lead who was helping me, then as I walk to the kiosk I hear(Gaby) the worker next to the team lead helping me say ?some of them don't know how to read? and I heard her. I didn't mention anything to her since I am and adult and I didn't want to embarrass her but that was extremely rude and unprofessional.

Worst ever experience at a donation center.If you go to this location DO NOT let Cindy touch you. She left me so bruised in both arms I could not donate for a week. And the nurses were like, oh well. No concern about an employee that is por at their job. I had given plasma at another center for months and not one person had a problem getting a stick. The lack of concern showed is really no surprise these days but really should be .. Us e any other facility or take your chances here.

Tldr: if you ask questions they get insulted and act rude when they can't answer. Worst experience at any plasma place. First time donating, all good. 2nd time (got there before they opened) I was told to lie about my one medication on the questionair so I don't have to see the Dr. Every time. I DONT LIE. I asked why they have a system that makes you lie at "some point" and the 2... Nurses?... Looked at me like I'm an idiot who insulted them. Didn't answer. Instead said "do you want to donate today?" Like

I do no recommend this location. They do f care about the donors time, they sit and joke around while you waiting in line, put you in line behind people that you came and waited before. The nurse was rude. Again I would not go there.

This used to be a pretty good place to donate, but now the wait times are so long it's just not worth it unless you get "new donor pay". The location just isn't set up to deal with the volume of people it now receives, and the staff shortage they have makes things that much worse. Overall I feel the worst for the staff because the ones that stuck around are getting little to no time off and work long hours while management seems to care very little for their wellbeing from an outside perspective. They defin

Wait times for a bed can be ridiculous. What's also ridiculous is most of the front staff that does the screening are insanely unprofessional. They are cussing & being obnoxiously loud while talking about their personal lives or sometimes even the donors. Makes the place trashy.

If it weren't for the money that new donors get, and my family kinda desperately needs at this moment, I would honestly not bother with this place. I may not even get the 8 times of donating within the 45 days or whatever span at the rate things are going. Being deferred for two weeks due to high heart rate then, when i finally come back in, being deferred due to a small bruise after i finally have a passable heart rate. I was going to cut it close on the time span if i had been able to consistently donate

Hey this is my first time ever giving plasma and on today September 5, 2024 at 8:50 I called the center to just get some information. However the lady who answered the phone was rude and somewhat had an attitude. So for that reason I won't be using this center and ask yall to look into how people are handle weather it's a in person or over the phone interaction

I've been there a total of 6 times now and 3 times in a row have I left upset. I've donated for years and have had maybe 2 times before I went to csl that I had a bad experience but here I've spent hours being passed up for other people when I finished before them, missed veins, passed out and spent hours there when it should've only taken 30-45 minutes. It's very short staffed and they definitely have their favorites and after my first donation where they rolled out the red carpet I turned invisible. I won

I only have one question, when are y'all going to clean the floors on this facility... Been coming here for a couple of months now and the floor are always so nasty.

Everyone was so nice and it was clean inside ! This was my first time donating. They answered all my questions and the employees were awesome.

I got deferred because the lady put my stats in backwards. How tf is that my fault???

Haltom City CSL is a great donation center! They have such friendly, helpful people. Autumn, Mary, Ruth just to name a few! And if you have to go to medical then you meet Neo who is so pleasant and knowledgeable. Of course it all starts from the top with the manager Dante. He knows his business but also knows how to make you smile

I have been giving for almost 1 1/2 now. I love this place. The atmosphere is so friendly. Sometimes the wait over 2 hours but the worth it because the employees make it fun. Most of the time I get McKenzie and she is awesome. She ask about my family and makes the process bearable bc i dont like needles. I would definitely refer anyone to this place.??

Place is not bad but unless you are a new donor the wait is horrible. Not only do new donors get more money but they are able to skip the line. Just today a hour went by and the line did not move at all because new donors jump to the front. So it can be a 3 hour process to just make 60 dollars depending on the amount you have donated.

Has a first time donor it was good Cindy was helpful.

I had the most wonderful experience with my Phlebotomists Shauna she was very professional and cared about making my experience in donating plasma a good one you ROCK girl !!!!

The staff is great, I can say that but even at opening the lines are ridiculous. The "not too busy" rating is a lie because this place is packed all day long. There's like 60 people in line,the back is full with 3 screeners. Haven't been opened 45 minutes. I wish more locations open up around the Dallas- Fort Worth metroplex.

Today is the 16th and today I had the nicest lady Lisa help me and she was so kind and gentle throughout the whole process

The staff at this facility are great! All of them are amazing, but I would especially like to give a shout-out to Krystal. She's very personable, friendly, and cracking jokes that makes me leave with a smile!

I have donated 4 times this month and each time has been a breeze thanks to everyone who works there. That's really saying something, because I dislike needles and being stuck by them. The staff is friendly, the facility is clean and I have little to no discomfort in my arm when I leave. The first process took longer, since you have to read some material and watch a short video, but any visit after that takes me 1-1.5 hour(s), sometimes even less. The staff is very efficient, so you do not wait in line for

I went there about 2 weeks ago, the first guy tried getting my vine and could not find it, and he kept moving the needle inside my arms for about 1 to 2 minutes till he got a girl and she got it first try on my other arm, I was not able to finish donating, which was my fault, but my arm that the guy stuck, is bruised up all over my bicep and onto my elbow and it feels tight every time I move my arm. I usually love this place but terrible experience this time.

I received a coupon in the mail specifically for this CSL location stating that since it had been over 30 days since my last donation, I could use this coupon to make $700 plus 2 $50 dollar bonuses for my first two donations, for the month. I read the fine print and it stated as long as I had not donated with them within 30 days. They wouldn't let me give the coupon in the beginning which is what I wanted to do to confirm this was what I would be receiving. I had to pass the coupon on to someone who took it

Lisa was great with the stick, very gentle and didn't feel a thing!

I've been donating twice a week for about a year now at this location and have been very pleased. The place is clean. The people are friendly and professional. Overall the wait time is not bad. Drink lots water, eat beans and greens with your meals and you should have a smooth process.

I have donated at this location a few times and I have been told to avoid a phlebotomist named Shaylynn. I paid no mind to it until today when she removed my needle and I started bleeding quite a lot. She did not apologize for her mistake and simply told me to go wash the blood off my hands. I have heard stories of her malpractice by multiple people and all have said she did not apologize for the incidents and showed no remorse. I am not sure as to whether or not she is a sadist because she shows complete i

i wish that someone would had told me exactly when to pump,i lost half my only income because i pumped when i shouldn't had and i had to stop. it left a huge bruise on my elbow and my arm so i wasn't able to donate .they only give you a certain amount of time for new customers. so make sure to ask before you do this ,when not to pump and when.

This is my 3 time donating and They are ALWAYS packed even at opening. Only 2 or 3 technicians screening ppl this plasma place is one of the worst ones ive been to. Be prepared to be there minimum of 3 hours. The machines (but they're planning to update their machines in October) are very old the cuffs for your arm pressure are smell musty and very dirty need to be replaced. I would not recommend this donation center to anyone unless if they're really desperate for money

The older woman I dealt with in the donation area was very rude. I didn't hear her the first time when she said to come back so she disrespectfully yelled at me the second time.. After completing my donation, she didn't say a word, then walked away leaving me sitting there with the blood pressure cuff still on my arm. Another staff member had to tell me I was good to go. Another gentleman who was working in the donation area sneezed, and instead of washing then sanitizing his hands, just put on new gloves..

I have donated about 10 years ago but not at this location. Things have changed a lot. I like this place . Staff are professional and friendly but i notice the beds are not wipe down after someone has donated . That's a huge no no. So either I bring my own stuff to wipe my bed down or I'll ask someone to wipe my bed down for me. But besides the wiping of the beds everything else is good..

Great friendly staff. Mary is always amazing she does a great job. Angel does great when he sticks you. The center manager Donte W is a team player he comes out too help Get the line down. Donte takes care of the donors and he takes care of his employees. I love Haltom City CSL.

This place has gone down hill . It was great when it opened . I donated in June and July . Very smooth and quick .Now the lines are awful due to lack people working the counters for pre screening vitals . Two different times staff has stuck me in rush and have to end up re sticking . The nurse they have working on Saturdays is awful. I was loyal to CSL here and Oklahoma CSL. You lost me as customer . This place needs to clean house with its staff .

I spent a few months at another donation place In Arlington (not CSL), but after relocating, I had to come to this place. I prepared myself that it would be as unprofessional as the other place (which is HORRIBLE!), but I have been extremely happy. I found that they were super efficient and really friendly. While there are no TVs to watch like at the other place, it's not bad because I'm in and out of there quickly. Of course, I do go there in the middle of the day or late morning, so that might have so

Edith and Yai were so professional and accommodating during the whole process. This was my first time ever donating and Edith held my hand every step of the way. I felt very welcome here and informed about the process and when I was concerned that I would be late to work, Edith worked to expedite me the next morning. She is a true professional and shows wonderful customer support skills. I will be back because of her actions.

One person was at the front trying to handle new donors and returning donors, so there was a waiting time. I saw extra people on the back it would've been nice for them to help out instead of just standing there. Overall they need to work on costumer service.

Unprofessional. The staff stands around talking, I'm constantly hearing them cuss or talk about things that are not work appropriate. The most irritating part is that there is no sense of urgency AT ALL! Just because staff has to be there for an 8 hour shift, that doesn't mean the customers want to be there for hours also.

The place is great as far as being clean and everything being new not , a long wait or anything like that? But the payout is terrible!! I was making $320 donating at another CSL location per month, now I'm only making $240 per month at this location. They need to raise the prices to be competitive with the other centers! The way I see it is my Plasma is still just as valuable as it was with the other locations paying more? It's not fair to the customer to get a lower pay out .

I was denied 4 different times for different things they could have told me the very first time. Instead of one trip and being told I had to wait x weeks, I had to waste 7 hours going repeatedly before I could even get far enough in to the screening to be told something so basic. I ended up just giving up and not donating, I'm not wasting even more hours just to fail some tiny detail they could told me the first time again.

This facility has absolutely no regard for people's time. Frequently takes forever just to sign into the fingerprint scanners. And then when you are completely frustrated with that they have one admitting gal that is beyond rude. Today they got me right thru the front, but I sat for over 20 minutes and no one got me set up. They only had two women working in the back, while they had four up front admitting people. They do not pay enough for this blatant disregard for people's time. I'm done donating p

Manager is very rude. Also her hair looks ridiculous. She was very unaccomodating after her employees were rude to me

Place is awful and alot of the staff is disrespectful. Once you get to the back where they stick you it isn't bad but they either have 1 in the front screening and 6 sticking. Or the other way around. All Marvin or the nurses really do is stand around look like their in charge, even when the staff needs their help. Oh and Autumn is awful.

Y?all, don't listen to these people. This place does a good job, and you get more than you make an hour at your job. You have to wait like 20 minutes tops after your questions and then you sit there and collect money. Everyone is nice and makes sure you're okay. You can't be impatient for free money lol. I come twice a week and it's always worth it.

CSL does not adhere to the bonus promotion posted. If you have promo start and end dates posted , do not change them . My donation cycle of 8 donations fell within the posted date range , yet they ended the promo a day early not to pay the bonus. Sunday , which is the closing day fell on the 1st . Promo dates stated November 4 to the 1st . Yet I was not given the bonus. Wait is about 1.5 hours and donation takes about 55 minutes which is not bad. Staff is friendly, but they seem to be a bit spaced out. No

Spent 2 hours setting everything up to then be asked about my piercings and how long ago I had them done to then be deferred for a year. Those type of questions should be the first things they ask when you walk through the door rather than have you waiting and setting everything up for 2 hours.

These people treat Veterans terrible !!! They say you have a bruise but it's not a bruise on me. I have skin pigmentation that is very faint. Then when you come back in, they defer you permanently because they say you cussed them out. I never did no such thing. These people at the Haltom City location are terrible. I HIGHLY DO NOT RECOMMEND CSL TO ANYONE !!

The line can get long since they will have maybe 2 nurses checking you in and during the donation process the nurses may take a little time to unhook you, but overall you wont feel the needle. A good little payday for chilling on your phone and saving a life.

There was a lady who was very rude and hade a loud tone, if you don't want to be at work then don't even come in ... Don'tdrsg your problems Into our lives . I pray and pray you will learn how to talk to someone who comes here to help people with server diseases