CSL Plasma Vancouver, WA

Did my first donation here today, went very smoothly! And they explained everything to me very well, Tiffany was especially great and extremely friendly! I was actually very surprised it seemed like everyone there truly enjoyed working there, that's pretty rare to find nowadays, definitely will be coming back

Have come here before and have understood the wait times can be long but it really took the cake this time, waited over an hour in line and left because i dont wanna risk fainting while donating because its been too long sine i had last eaten. There were many open chairs and what seemed to be plenty of staff on the floor but many of us in line expressed frustration that this had been a extremely long wait time.

Horrible location and horrible company. Claims to offer up 700 for new donors, don't expect that. No one actually gets that. You get 100 for your first two and 75 for the next 4 for total of 500. Besides their shady business practices this location is highly under staffed and very crowded. Expect to wait up to 3 hours before you can donate. Having as many donors as they don't would behoove them to increase their staff size.

Friendly enough employees but most seem inexperienced (had my veins blown out both times) and understaffed but thats almost understandable considering the horrible atmosphere and being inundated with shitty clientele. I watched a drug deal go down in their feces covered bathroom as the security does nothing about the transients that loiter throughout the lobby. The decreasing payscale and long wait times make this place maybe worth a visit 2-3 times and thats it , be prepared to waste your whole day though!

This company has zero respect for our time. I am doing my last donation today. Switching to OCTAPHARMA. More money, scheduled appointments so no waiting, much easier process.

If you are desperate for money, then by all means go and wait in line for 3+ hours! Friendly staff, but always understaffed! No reward program and pay a lot less than they used to. Basically comes out to minimum wage.

Cutting Donor Fees, getting rid of their rewards program. CSL is becoming a joke. 1 Phlebotomist on the floor with 20+ people waiting to get on the donor floor. I was the 10th person in line and waited over an hour to get on the floor. Hire and/or Schedule MORE PHLEBOTOMISTS!!!!! Visited 2/23 and watched a lady jump to the front of the line. She was 4 people behind me and casually jumped 13 people. Update 4/24/25 There are now less machines; 8 per bay down from 12. On another note they are taking 30% more

Yeah completely understand being understaffed but the fact that plasma is sold for thousands and thousands of dollars and they still have not replaced all the machines, thus causing wait times to be outrageously long, is insane to me. The poor staff! And donor fees seem to be continually going down. This place is going downhill, thinking of switching to a new facility.

Always short staffed. The wait to get on the donor floor can be 2+ hours. They recently lowered the donation amount on the 2nd donation of the week And, as of 12/31/24, they no longer do rewards. Donors are feeling as if we have to pay to receive a partial donation. They haven't been offering monthly bonuses either. The only thing they push for is, refer a friend. They can't even support the loyal donors they have. If it doesn't get better, quick, I'm going to bioplasma.

Very understaffed Management needs to figure it out but from what I see from the comments it falls on deaf ears 3 hours is ridiculous.. They post save a life donate today.. But by the time it takes to get through the process it's not worth it and neither is the money.. This will be my last time donating .. one less patient getting there plasma they need..

To counter the other review I've also been to CSL centers in many states and this center has the best staff members, layout, etc. but that being said its still awful because of the company behind these incredible staff members. Despite recording profits in 2024 CSL Plasma has been drastically reducing pay for all their donors in 2025. Not only did they reduce pay but they removed their entire loyalty program and removed the plaques of their loyal donors from the buildings of their centers. What's worse? The

New (used) machines and staff cuts over the last year = no longer worth it. You got to be there over 2 and a half hours, often 3, for 50 bucks or less depends on your weight. They used to use their entire donor floor but now they only use a quarter of their floor space from lack of floor staff.

Honestly i absolutely enjoy coming to this csl location 1) it's clean 2) the process is much quicker than any other CSL center .i literally come from Portland to Vancouver because it's that much better!!! Plus NIDAL (hope I spelt this correctly ) is an absolute joy . This man deserves a promotion he has the warmest welcome and has been kind and leaves individuals feeling joyful after interacting with his humbleness. LIKE I SAID THIS MAN DESERVES TO BE PROMOTED $$ FOR HIS IMPACT ON THE CSL center!! He makes

The people who work here are wonderful but they are often short-staffed and you may be waiting 45 minutes to an hour before even getting hooked up.

Have been in line for 2 hours already and still haven't donated. 2 people currently are actually donating while 20 people in line. I have donated for years and somehow each year it gets significantly worse and I already quit donating as much but it's a sign ill probably quit donating all together

EDIT* after csl personnel saw my review, I went in to use the kiosk and it said I needed to talk to mgmt...some guy that thinks he's dimebag Darrel came out to tell me that I have to delete my pictures from the internet. Lol guys ur funny. I go to OCTAPHARMA PLASMA on fourth plain and Stapleton now. They pay better, there are hella bonuses, the staff is 1000 times better than anyone at csl and it honestly takes me half the time...seriously it's like 1.25 hours compared to garbage CSL is 3 hours on average s

On 10Dec24 I was stuck here at CSL. Phlebotomist, Spencer performed the venipuncture and then walked away without starting my procedure on the NexSys PCS machine. He began sitting other donors. I asked another staff member if he was going to start the procedure and begin my donation. He came back over and gave a sarcastic thumbs up. Moments later he scrubbed another donor. He walked away across the other side of the donor floor and performed an adjustment. He came back to the same donor 5 minutes later with

Today I was a first time visitor in any plasma center ever (I'm not big on needles) and had the best experience I could've hoped for. Every staff member I interacted with from the front desk to the chair were professional, knowledgable, and friendly. Even with two of them being in training my confidence wasn't swayed- the trainers both knew the material and how to teach it effectively. Like I said, needles aren't my favorite thing so I hugely appreciated any and all catering to that. At this point I don't h

In the last year they moved all their chairs out of their waiting area, ended their rewards program, taken down the recognition plaques for their most regular donors, and decreased hours. Meanwhile their wait times have dramatically increased, there is no longer any indication they regard their donors as anything but plasma cattle. Many of your donors are disabled, the number of times I'm standing in line with someone who is an amputee, or has a walker and is now being forced to stand in your slow line is d

I've been to centers in 3 different states and this one by far, is the worst! There is no order at all, people lined up almost to the door every time I come in. Last time, the guy taking my vitals held me hostage explaining everything to me like I'd never done this, staff talks way too much for having people lined up 24/7. JOKE! Definitely switching to bio life. I also went today and found out that their week starts on Saturday. Something they failed to tell me when I came in to switch centers. I

Racheal at the vitals check point is always informative, thoughtful and sweet. I have yet to not see her with a smile or positive attitude. She definitely makes the place inviting, safe, and fun. I have a background in small business and years of employment history. From my stand point as a customer I can full heartedly endorse her as someone I would want to represent my business. Who wouldn't want an employee that puts a smile on a customer?s face and leaves them feeling happy before standing in a line? Th

Only donated once, but when i did, i puled halfway through. But everyone was super duper nice and helpful, non-judgemental, and i still got paid :) thank u guys!

The staff are very nice and friendly. The facility is clean. I'm here on vacation. Was able to transfer to this location within 2 minutes and just went about my day. In my opinion, CSL Plasma is the best plasma company being that they allow me to travel and transfer to any other CSL Plasma center across the US. Thank you.

update* 09/12/2024 I went in line & was first, meaning nobody else was waiting in line. Informed the tech that I have social anxiety & asked to remain quiet during vitals but I still answered the tech's questions. I was given the orange retake form for 15min but waited 30 min knowing my pulse is high. Get to the counter when called, then was informed that I was deferred so my retake was invalid but I had the orange 15min form in hand. So I ask that techs (however you call them) please do better when clicki

Always good. The extra spending money is great to have. The staff is great and Always considerate of donors. I've recommended CSL to many people.

I went in today and witnessed 3 people needing to get fanned and cold compresses because they had the phlebotomist Jessica. Everyone else is very nice especially Erica! Just a warning to NOT let Erica poke you.

It was my first time donating. I ended up spending 4 hours there, which is a long time, but considering the enormous number of people who go there, I was impressed with how nice and patient everyone there was! Not a super comfortable thing to do, donating plasma, but the people at this clinic make it as comfortable as possible. And you get paid! Which is awesome.

My experience with this location was a positive one. Everyone on staff was very friendly and made the time spent there enjoyable. My initial appointment was VERY thorough (for good reason) and took about 2.5 hours start to finish. The staff happily answered all of my questions and seemed to enjoy their jobs. I'm hopeful that my 2nd visit will go just as smoothly.

Been coming for awhile and always something nurse don't show up stuck out front to wait on Christmas time hard for everybody but sounds to me sense Larry gone everything went down hill sad but I guess i got to find a new center

First time giving plasma, and I didn't know what to expect. I showed up right at 7am, but I missed the sign for "First Time Donors" at the front (directly to the right when you enter the building), so my first time in-processing took longer than it should. However, everyone was very nice and quick to respond, telling me how long things should take and really taking time to be personable and friendly while explaining every part of the process and answering any questions I had. I'm sad I didn't make note o

I went in and asked questions before I intended to donate and the gentleman was very informative. I went back in on 7-20-21 for my first donation. The process is easy and my first draw was successfully completed. Every person I came in contact was friendly, knowledgeable and professional. The center was clean and I felt very safe while donating. Expect to stay approximately 3 hours the day you first come in. The whole process was awesome and I plan to donate 2x a week. I was totally impressed.

To those who are donating for the first time, or if it's been longer than 6 months since you've been, expect to be there about 3-4 hours. The staff all seemed really nice. The donation itself was quick and easy! Got paid for it before I even left the building.

This place needs to give more attention to donors. It's decent but there's the problem of long wait time. I've donated 4 times already but on a couple of times I left before checking in because there were about 15 donors in line which means about an hour of waiting. On the other hand, there are at least ten available beds but they don't open them. I believe it's better to keep the number of donors increasing and the wait time decreasing. At another plasma donation center I used to spend about 15 minutes fro

My experience has been very good very attentive staff, and very nice, greeting you and thanking you for donating, i would recommend all to share the experience that has me going back .

Overall had a first great experience. The Initial visit takes much longer than the rest of the visits because they have to have you read disclosures, watch a video, and do your health background. Once you are donating the process runs pretty quickly, especially if you have hydrated lots prior. The staff was super nice and in great spirits.

Someone stole the money off of my card and then they pawn you off to the card company which doesn't help.

Getting registered for the first donation took a while, but as soon as that finished everyone was super quick! The stick was very easy and the donation went quick. My disconnect was also very easy and I appreciated that she told me what day I could come back so I already knew! All of the staff members I met were super sweet.

EDIT: They agreed to pay me the following day when I called in Short story is they'll scam you out of promised bonus pay, even if your name is on a plaque on the wall for loyalty. I've been consistently coming here twice a week since 2019. Multiple staff and management promised me on two separate occasions that I'd receive bonus pay for 8 donations in September. The app said it wouldn't count August 31st, which was in the same donation week. Management specifically said they'd include my last day of Augus

Past few times I've come there's only been 12 beds open out over 36. It's a clean facility but when the wait time is over two hours before even getting to the donation floor, the payout just isn't worth my time anymore unfortunately.

I am highly disappointed. I have attempted to come in now 3 separate occasions. Early, midday and a few hrs before closing which I called to make sure I could come in and would be seen since i had to have a physical because I have not been here for over 6 months. The first time I was turned away because I was told they had too many new donors, the second because it was a holiday and the man told me they were trying not to have a busy schedule because they want to get out on time and they had a long line? to

I would just like to compliment this location, for its above and beyond, dedicated, hard working and upbeat staff. My intake was quick, I was in a bed before I even knew what was happening. I want to especially give a shout out to Sariah. She was friendly in nature and really impressed me with her professionalism, as well as her ability to have fun with her coworkers in what can sometimes be a hectic work environment. She really made the experience overall just amazing. You're lucky to have staff as dedicat

I had a great experience on my first visit, the entire staff was very helpful. Everything was explained slow and clearly. Took a little longer than expected but they were pretty busy that day so I have no complaints.

The whole experience was wonderful. I was nervous prior to going in but from the time the reception staff greeted me until I left after my first donation, all the staff was kind, helpful and very reassuring. The facility was very clean, bright, and welcoming. I will recommend this place to others for sure!

My first time donating at this plasma center and I really enjoyed my experience. I've donated at other places and I was really impressed with how organized this place is. The new donor process takes awhile but they try to make it as seemless as possible as you move from one stage to the other. They are through in their work and make sure you understand everything about donating. Staff here were all very friendly and helpful. Really made my experience enjoyable. I would highly recommend this place if you

Wonderful location, phenomenal staff. Always positive, patient and professional no matter how busy they may get. I have seen them communicate wonderfully with each other and really work as a team to cover each other's backs and help everyone move along smoothly and quickly. Highly recommend coming in!

I really enjoyed my experience. The staff was very nice (and patient), they got me right in for my evaluation, and made everything run very smoothly.. When they took me back for donation, they explained everything completely! I will definitely go back!

Very jovial staff on site it went very smoothly and they were all very nice. They made my first visit easy and welcoming. I am only shorting them the fifth star because the app and their computer system doesn't link up and after doing it all on the app I had to fill out the information onsite as well. I will donate here again.

Friendly and clean place. Staff is helpful about wait times and understanding. Good attitudes mostly all around. I do prefer this place to a lot of others. Guy who poked me the first time did a 15/10 job If I hadn't known it was happening I wouldn't have figured it had.

Great place to donate very nice people, I just feel they need to hire more people. If all the stations in the front were managed and all the tables in the back were being used they would have way better wait times, and could move a lot more people through the center. Just a thought.

They are super friendly and accommodating! I forgot my phone charger so an employee let me use hers, and when I had abnormal wait times due to a system malfunction, they made it up to me without me even asking. I like this place a lot (:

The staff here made my experience pretty easy from start to finish since they had enough staffing available. I was told they recently increased their staff again and it really showed. Even though I had to complete the new donor process I never felt like I was waiting around for long periods to be helped through the next step of the process. I definitely recommend the Vancouver CSL site.

This is the 2nd place I've donated plasma and it's definitely faster than the first. The lines can seem overwhelming long sometimes but they really do get people in and out pretty fast. Know you're probably going to be here 2 hours. I live right near a plasma place but I feel like they're so slow and I much prefer this location so I drive the 15 minutes to get here. Great staff, very knowledgeable, they get you in as fast as they can!

Good experience here. Staff were professional, pleasant and even humorous at times. The first time process was faster than they indicated. I was confident in the staff ability and from start to end it all went well.

Great place. Staff is pretty great except for one of there employees Keinan. (probably incorrect spelling) He's always very rude and aggressive to me, but friendly to other donors and his coworkers. I will be avoiding him from now on. As should you.

I've donated at this plasma center on and off for several years. The staff is friendly, safe, and most importantly sanitary.

Just made my first donation, the process took about 5 hours from beginning to end because they were short staffed. All of the staff were very nice and helpful, and it the actual donating part didn't hurt like I thought it might. This is a good way to make some extra money if you have a few hours to spare each week.

What a great first and second experience!! The staff was very friendly and super helpful with all the information that they are provided. When you are a first time donor you wanna make sure you have some time to spare. It took around 3 hours for my first donation process. That included me getting signed up, a small physical, and getting the plasma removed. The second time being a donor it went faster. I was able to just check in and get my vitals and get in line to start the donation process. The after eff

The staff here are all extremely friendly. I'm uneasy with needles but the phlebotomists were really helpful and explained each step my first time. Definitely recommend if you're in a pinch financially and need a few extra bucks!

STAY AWAY AT ALL COSTS. An absolutely atrocious interaction with the staff. Horrible wait times. Treated with every bit of disrespect and disregard. Front desk lady named Veronica is a real piece of work. Called me a liar to my face and made me rewatch the 15 minute video I had already watched because she didn't believe me. This is after a relapsed (new) donor program where you'd think they'd take extra care of you. Staff all had horrible attitudes and talked amongst themselves more than they attended to do

Bad customer service, Andy is one sarcastic controlling individual, someone needs to knock her off her high horse. She runs things like she owns the place, everything is her way or the Highway. Corporate or her boss need to keep an eye on her, won't be coming back here. She needs to learn to stay in her place , and just do her job. She picks and chooses who she wants to be nice too. And rude, strict and controlling with others.

I went in early and the whole process for my first visit felt like around 2 hours - really fast as far as plasma donation goes, especially on the first visit (I went in about an hour after they opened). The staff were also friendly and easy to talk to.

Friendly and helpful staff! Made me feel at ease and comfortable going through my first donation, which can seem initially scary. It was a great opportunity to contribute to a worthwhile cause and help save human lives down the road. Definitely would recommend trying for yourself!

I had an amazing experience! They were so helpful and informative for my first donation. The staff made it easy and fast going and made me feel super comfortable!

If I see Gary working all my worries go away! He is such a professional and very outstanding at what he does. Gary Makes me feel so comfortable, he is so attentive and alert for everyone. Pretty much a guardian angel of this place. I do really like everyone there. Everyone is Very nice and friendly! The place is clean and I haven't had a bad experience at all.

I was really scared my first time coming in but the staff made me completely comfortable. They say with me and discussed each one of my questions in depth which made it so much easier for me to be less scared! In the end I was scared for no reason as it didn't hurt at all!

Staff were very friendly, helpful and accommodating. The facility itself was very organized and flowed well. I didn't feel lost or out of place. I plan on making this a regular place for me to donate, and would recommend you check them out as well.

This is my second time starting my journey donating. Each time everyone is so sweet and kind. For as busy as they all are you'd never know. Makes the process so much easier. Veronica is always ALWAYS the best and sweetest!

came back after a couple of years & was glad to see they updated their new donor process. can watch video on phone & answer health screening questions on app now. so much more convenient. happy to see some of the same people are still there. would definitely recommend.

I haven't donated plasma in over 6 years, so I've forgotten the entire process. The staff were so courteous and helpful asked me through each step, and told me what to expect next. They even took the time to show me the app and how to use it. The stick was great and my entire procedure went flawlessly. I'm looking forward to my next donation!

I have been to the different plasma donation centers in my area and this location is the best by far. From the screening process, to the donation process and everything in between, the staff is the friendliest, fastest and the most intelligent. Kaela, Sarina and Ashley G. do an incredible job during the injection process. They are gifted phlebotomists and are able to stick me with little to no pain whatsoever. They have been really great from the very beginning and they truly deserve a raise. When i was new

My first time donating since 2014. Had the physical n signing up. I was nervous but everyone was friendly I finally relaxed, every single worker was so kind. Thank you to all who work at mill plain Csl. You are all awesome!

Honestly, this place is great! They are always striving to do better and make your experience wonderful. You are in good hands and can't go wrong here! I've been here multiple different times and haven't been back for 3 years (due to work and time) and it's still just as great, if not better!

WARNING! do not come here if you are not able to give 3 to 4 hrs of your time. Staff is painfully slow! 3 to 4 hrs is when they are not busy! Or during "green" time. Plan for 4 to 5 hrs when they are busy! Time is money, I would donate more if it didn't take so long to get through! Im sure alot more people would donate more if the staff picked up the pace! Or if they had more staff. It use to be quicker but now, it takes half my day away just to donate! It just not worth it anymore! I heard admin people com

They seem nice but CSL isn't my favorite place to donate at all. Everything was done rather impatiently and when I asked to go to the restroom between sticks (because they messed up my arm) I was told I could go and when I came back they I was deferred because I left the bed and had to leave the facility. Everything was clean though so if that's what you're looking for then great.

First time donating and overall had a great experience. Friendly staff, easy process, clean facility. Staff made me feel comfortable & safe for a first timer. Will be back.

First timer. AWESOME, informational staff-start to finish. Allow Hours for your initial visit. Don't wait too long after eating to donate, and Yes, drink plenty of water! New rate of $100 for 1st visit. (2/2022) Would give them more stars if possible.

Staff are very experienced, friendly and all around amazing. Wait times can be a bit long with the after work rush, but they do the best they can to make sure everyone gets through in a timely manner.

Very thorough screening process. I felt 100% in capable hands. The only thing that kept me from five stars was that you have to call multiple times before anyone answers the phone. Perhaps they should have a dedicated person for phones.

I just came back from my first donation. The staff was very welcoming, pleasant, informative, and efficient. The facility was very well laid out and clean. I thought it was a very good experience.

I have donated several times and have had a great experience on each visit. The staff is friendly and professional. Erin, Sabrina, Elizabeth, and Michael were all very helpful in getting me through the process. The wait times can be a bit long, but if you go early, it isn't a problem.