Grifols Biomat USA Council Bluffs, IA

Over the past year, I have consistently found myself seeking respite at this establishment. While it may seem unconventional for a busy working mother, I recognize it as an opportunity to unwind, recharge, and simultaneously earn extra cash for our family vacation. The staff has consistently demonstrated exceptional professionalism and friendliness, ensuring a positive and comfortable work environment. The camaraderie fostered with the staff has contributed to my sense of belonging and regular patronage. Wh

I've been coming to grifols for a years now and have never had any issues. Sure sometimes it gets busy or short staffed, but the staff tries very hard to manage everything and everyone as best as they can. Some of management is see don't get involved much and keep to themselves in the office. If you didn't have us donors where would you all be? Jeri is always in high spirits no matter how busy she may be. Keep up the good work!

Sabrina and Tiffany are incredibly knowledgeable and phenomenal in all they do. They are very personable ladies! I always feel welcomed and thoroughly enjoy donating here. 12/10 would recommend

The help is always kind and courteous. Sabrina is always super nice and always fast and on top of matters every time I see her working very very helpful and positive person. I appreciate good people. Even the other staff . Tanks very much and GOD BLESS DAVID SARRATT

I have been donating here for 2+ years, at this time they have the best team they've had so far. I have positive encounters with every employee, from the phlebotomist to the management staff. Love being able to set my appointments because it makes for a shorter visit

Very inviting and welcoming space, after the initial donation and physical the process from checking to leaving only takes about an hour. The staff are all pleasant and helpful, and I was particularly impressed by Sabrina, who assisted with my donation today.

I had a great experience staff is awesome and I recommend it to anyone they even gave me a snack and a drink while waiting excellent staff

They are horrible. The female staff members are so stuck up and have a horrible attitude every single time I visit, they are are lazy. They refuse to look for deep veins, they rather turn you away. I go to CSL and bio life and they find my veins no issue. Here? They can't find anything if it's no easy for them. They are lazy and bare minimum phlebotomist, please put them through real training classes on how to stick. I fear your staff is lazy, unmotivated, and rude.

Donated not to long ago, and the staff at the time was very courteous and knew their job very well. Bethany stuck me and no complications and was painless, and the disconnect from Kallie was quick and was on my way within a hour and half. Overall the staff that night was on point. Will donate there again.

Every donation is a blast. It feels good to be a lifeline for those needing my plasma and the kickback helps pay for my motorcycle habit. Sabrina is the BEST at providing a smooth experience and making it fun, too!

Nothing but professionals. Great place to donate. Sabrina is great. Jeri is awesome. Nikki is funny. Tiffany is always a blast. Bethany is very professional. Tara is the best.

Always friendly. Get in am out even on busy days. Tara was amazing. Sabrina is always up beat. They keep everyone going

Man super disappointed. Not only did I make an appointment through the app but once in the office I had to reschedule 2x and when I get there you feed me a third set of wrong information ?????? not even an apology people. FYI the answer was you can speak to my manager! Listen little miss smarty pants your manager made the appointment!!!! Why don't you go talk to them. Waste of time do not recommend.

Place has really shaped up nicely the past couple months and Bethany and Kallie are both the most professional phlebotomists there is

I've been practicing intermittent fasting, specifically 24-hour fasts, for the past five years. I don't eat processed foods, and I've found that it works well for me. Today, I tried donating, but they tried to force me to eat processed food, supposedly because someone else had an allergic reaction. It's frustrating because everyone?s body is different. If I've been doing this for years, have no issues, and my health markers like protein, hematocrit, and blood pressure are all perfect, why should I be pushed

Stay away from this location like the plague. They will find any excuse they can not to pay you AFTER you donate. Had a friend donate today and because they made him drink a bunch of fluids on site he had to pee. Staff member said they'd have to deduct $5 because they had to pause midway to let him pee but no they clarified AFTER collecting his entire donation they were actually only going to pay him $5 period. To be fair he's had a lot of issues with racism and targeting at this location too. They're websi

This center is clean, the appointment system reduces wait times, and the employees are amazing! Kallie, Sabrina, Jordan, Jeri, Tara, Nikki, Linda, Macy, Bethany and Tiffany all take good care of me

Bethany and Kallie do an amazing job! They're always working their butts off when I come in

Great place to donate. Very clean. Jeri was very nice and caring during my donation. I would strongly recommend donating here.

I like this place they don't pay enough money I keep getting $40 I don't want to leave but I got to go somewhere else that pays more money I feel like people should be getting paid good money for there plasma because ourer plasma helps save lives an more ourer plasma worth alot to be getting paid $40 I can only rate 1 star because we not getting paid enough money

Great place to donate. Great staff, clean and attractive building, fast process and you make appointments. Much better than Octapharma and less tolerance for riff raff. The staff has to deal with a lot of nasty and rude people. A+++

Love this place alway nice , clean , respectful, and fast. I have know jeri the Longest she talks to everyone like there friends and alway helpfully and everybody and everything

It's a very great community of workers... Also Jerry is a great team leader... I really enjoy donateing here ????

My name is Brian I've been donating with grifols biomat for over 10 years I've seen a lot of improvement with this place the staff here is really really good they know exactly what they're doing and Jordan down here at grifols does a really great job u guys are awesome ??

Hello Would like to say Sabrina and Jordan are awesomene. Very kind and professional. They really are good people.

I've been coming to grifols for a few years now and have never had any issues. The staff tries very hard to manage everything and everyone as best as they can. Some of my favorites are Sabrina, Tiffany, Angie, and Jeri. They are always in high spirits no matter how busy they may be.

I always have the most relaxing and most comfortable experience donating at this location. Jeri is always amazing!!!

Geri is always a very nice nd helpful person, she is always in a good mood and makes the donation process more enjoyable

Fantastic place the best and most nicesst employees I've ever came across very kind and caring top notch people very very clean environment I highly recommend

Jeri is the only one who I allow to do the process of my donation, she is super polite and patient with me.

Open on time and with a smile. Barely had to wait and Jordan did great whey she stuck me. Barely felt it. ??

The facility is clean and orderly, the employees are friendly and helpful, and the wait time is usually quite quick!

Do not recommend this facility at all. 100 percent trash. 100 percent terrible staff. Crooks. Liars. Poor management. Falsified accusations. It's like a high school all over again in there??????. The amount of ?grown ups? is hilarious.

First time experienced this location in Council Bluffs and Angie was amazing she received me and welcomed me and walked me through the steps. Really friendly people that work here. Also, Aaron was really good to me and very professional. A shout out to Jordan too, very pleased with my experience today

There is no employees!! You have to wait more than 25 minutes so that the few people who work here can put the hoses and everything they need, without mentioning the 30 minutes you have to wait for them to call you after you have registered, it is not fair that you take around 2:30 hours in a donation because there is no one to attend! Btw the guys are there are really nice

Great place, great people. Sabrina is so nice and understanding 10/10

I tried to come in multiple times to donate the first couple times my iron was low and I got iron pills to help with that then I went In and they had me do the paperwork and videos all over again since I didn't actually donate even tho I watched the videos and they gave me a donor number and made me a profile but anyways after I finish all the paperwork and the videos for the third time a lady takes me into room 3 and tell me I can't donate based on the shirt I was wearing and asked if I ?had something to c

Sabrina, Bethany, and Jeri. Are always very positive and polite!!

I always come here and I've NEVER had a problem. Never ever. All the staff are welcoming. Kind and compassionate. They also are well trained and get the job done with no issue! With that being said I went in today and everything was good until Mitch on of the techs went to put the needle in my arm and was careless, he missed my vein and proceeded to wiggle the needle in my arm for a few minutes before I told him I'd rather have someone else do it. Someone else came to fix his mistake but it was too late. He

Staff is friendly and happy to answer any questions I've had and they keep the facility nice and clean. I'm happy with my experience so far.

It's fine, this place makes it's own 5 star reviews. but their empty parking lot speaks for its self. How people like it at this location I was in over the weekend and the managers are so terrible making lies, alot of the time they make unskilled new workers do arm checks and because of one person's call not 2 or more. Your not aloud to even try after long breaks, that Jeri needs a super evaluation check, she's super rude, she ruined 4 of my buddies and blames arm injury on doners only it's never their work

Awesome place to donate. Extraordinary Staff that know each donor on personal level. Staff is A++. Love donating here.. Geri, and Angie are two of my all-time favs ..

The employees at grifols really know how to make you feel welcome, never had any issues donating here, definitely recommend. Also jeri's the best employee ever!

Jordan, Bethany and Nikki are always so positive and helpful!!

I love this location.. I love Jeri she is THE BEST!! ??

The nurse and short black hair was really rude.Disrespectful.But other than that it was great.I will be returning

The people here are friendly, organized, and very knowledgeable about the donation process! They put this newb at ease from the moment I walked in the door for my very first plasma donation! They greeted me with a smile and kept me informed through the whole process, which did not take nearly as long as I had anticipated- score? They appear to true Love You care about people that come through their center and they keep the place very clean! This place was a pleasant surprise!! Definitely will return!

Place is always clean and all the workers are nice and always so helpful.

They were nice, kind,and respectfull. They almost never mess up at all. And there bonuses are great to.

Bethany was great overall a professional environment. Appointment only.

The people are so friendly! They've become true friends! They are always trying to move fast and improve! Great group of people!

This is the best donating center I have ever experienced and I feel super comfortable going to. Star and Jamie are always super awesome and treat me like family. They take their time with me and are very caring! Especially with my anxiety they are understanding and focus on making me feel calm. All the staff are very friendly but these two ladies are outstanding and work hard nonstop. Their compassion never goes unnoticed with me thanks for always taking awesome care of me! - Tamara Patterson

The staff is always helpful and professional. The front desk staff is so welcoming with warm smiles

Grifols has gotten worse sadly. Not in terms of the facility, really - though in terms of hours, yes. But the final nail in the coffin is that they completely got rid of their returning new donors incentives and still have predatory pentalties every time you use their card, so I'll probably never be back to this center. It's a shame, because the center is otherwise pretty solid, with helpful staff. Corporate greed strikes again.

Been going here for about 2 months and they have been really nice and they are very good at their job

Screening process is fast and convenient. Compensation is grate and seating. No long standing periods while waiting!!

I've donated here for over a year. The staff are nice, facility is clean, and most of the time I'm in-and-out in under an hour.

My wife and I donate at the Council Bluffs, Grifols. Clean facility, friendly staff, efficient. Great way to help out, and make money.

Bethany is professional and friendly. The facility is clean.

Easy process to get signed in. Pleasant workers

Experience was made very comfortable Jeri Lea went above and beyond expectations insuring I felt safe

In my opinion, most people who feel the need to leave a review for a place like this are often the ones who have an issue. I never had an outstanding issue and I donated 604 times at this center. Everyone was polite, courteous, professional and good at their job. Often, I showed up at around 10:30am and I got out at 11:45 at the latest. My donations took around 35 minutes so that means I only spent around 30-40 minutes getting processed. If that's REALLY that slow that people need to complain, maybe they sh

They're pretty quick getting you in and out. The staff are all very nice as well. I've never had an issue with anyone having a bad attitude and I definitely look forward to coming back every time I've donated.

Amazing staff. Always friendly. They make the process so easy going with how friendly they are. Great people to be around. Heather is amazing is amazing, super friendly and talks with you as she works with you. Wouldn't donate anywhere else.

The staff is super freindly and they are awesome. They have always greater me with a smile and called me by my name when i walk through the door. No matter how busy they are. Uf i could give them a higher rating than a five star then i would. Even the new employee go above and beyond to make you feel special

They have great staff and very knowledgeable. The reason I gave it a 4 instead of a 5 is because they aren't quite equipped to handle large volumes of people in a short amount of time, in regards to only having 8 medical history rooms, but only 3 in use during a large rush. That day, I ended up being there for 4.5 hours that day due to short staffed.

The staff are very friendly, it's clean and the environment is good. Highly recommend.

The staff is so friendly, professional, and efficient. This center is very nice and clean. Grifols doesn't pay based on weight, which is wonderful because all donors put in the same amount of time and effort each donation. Grifols is always giving out plenty of awesome bonuses and promotions. This place is the best!

Don't bother going to if you don't have a permanent address within 50 miles. Apparently, your plasma is only good if you live within 50 miles if the building.

! 6Grifols is an amazing place to donate plasma! The staff is always friendly and take care of the donors!!!

Staff is NOT friendly!!!! Thr bruises i get here are way beyond normal. It seems they will hire anyone and it shows by the attitude and knowledge of sticking my vein. I have been to the other donation places and will NOT recommend Grifols in Counsel Bluffs, IA

The donation process goes quick if you are hydrated but the wait time is extremely excessive if you have things to do this is not the center for you. The wait time is longer than your donation even if you come in early expect a 3-4 hour wait, with low compensation payouts it is not worth waiting around here.

I tried to donate there a while back, sat there for hours trying to get thru the screening process, had to come back and start all over the next day. Once again drug it out so long i finally left. I thought maybe it was because they were still being very cautious about covid and was gonna try donating there again but after reaaeading all the negative reviews about how long they take and how bad the staff is, I am hesitant to even go now. And Biomat no need to respond to this. You're just going to post

I used to donate here all the time for several years my husband too. This month the center is going to put out a bonus where you are required to donate 8x between this date and this date for an extra $100. Well because the center wants to close for unforeseen circumstances on my donating day I'm going to miss out on said bonus and management isn't going to grant it. It's not my fault y?all were closed why do I have to miss out on the bonus cuz you can't hire people or keep employees. I won't be coming here

Great experience! Clean nice facility ?? staff is super polite and funny to... While working hard and doing the best they can!

The staff is great they get to you as a donor as fast as they can they always friendly

Second visit was told about first 4 donations being 100 and only got 40. Waited for over 2 hours waited first hour for them to figure my information which was done in 2 minutes. Was skipped by new people that came in. Very dissatisfied for first time at this location.

I am so annoyed with this place. I had a sugary 3 years ago, which they know about because I have been a previous donor. I came back for the new donar referral. because the 40 Dollar payment isn't work 3 hours of waiting every time you come in here. I waited hours to just get a call back from the doctor to let them know even though I clearly had the call the year before that I could continue with the process. I was the first new donor in line and multiple went before me. After a certain point 100 dollars i

Over the years I've donated at quite a few places across the country. I'd say this is one of the cleanest and most organized locations Ive visited. That being said it's all threatened by one individuals lack of professionalism. First let me say I don't exactly enjoy having a needle put in my arm. It makes me nervous. I don't want to argue with someone about to stick me even under the most agreeable circumstances. The last four times I have been I have either been harrassed or accused of things by an obviou

Jordan is a very nice lady

Great staff, happy to help figure out what you need to do. Informative on healthy life choices. Great environment. Jeremiah, Emily, Stacy, Stephen, and Kim are great and do their best to make it a quick and painless experience!! Great place to donate!!

Would rate this place 0 stars but you need atleast one to review. Minimal staff leads to donors waiting hours to be sat let alone be hooked up. With competing centers in the area and their company making cold calls to have donors come back you'd think they would be better. Most staff would rather chat about pizza than do their jobs. Will be looking into going to another center in the future.

Grifols Biomat is by far the best donating place ever! I have been donating here for well over two years. I have gotten to know the staff very well and they all are wonderful to me. I am in and out in no time. It takes me only 26 minutes to donate and I have figured out the best times to come when it's not so busy. I am in and out in about 45 or even less sometimes. Everyone there is kind, friendly and efficient. I appreciate the staff, being able to donate to help someone and make some extra cash. Great pl

I absolutely love their staff here. They were very understanding and very helpful. The staffs here was super friendly to me. I learned how plasma does make a difference and help out others. It saves lives. The clinic is very clean and organized.

Great atmosphere! Positive staff, front and back of house! I have to give a shout out to Kimberly the nurse who helped me my first donation day. Also to Jamie, Chris, Gianni, Stormy, Kim, Star the list goes on. Thanks everyone!

Use to be fast and efficient but now they have seriously declined in performance and they take forever to hook and unhook you even though they have plenty of workers they just walk around and watch. They say average time spent is 1hr at the most they need to change that to 2 1/2 hrs for their average time. If your In a hurry go to a different plasma center.

Jeri is great always happy

So it has been a few months since I regularly donated, and the reason is the phleblomists were regularly sticking incorrectly. However, I had a good stretch of donating and not having issues in the beginning weeks, but then it got consistently bad for multiple weeks. I understand an occasional mess up, but it got to be every time. Side note, I've been told by multiple phleblomists that I have good veins and have been stuck at other donor centers many times and it was always seamless and painless. After mult