Octapharma Plasma Forestville, MD

I don't think I will be returning to the center because if there's one thing I truly dislike is inconsistencies with people. If on Saturday I was told one thing but then on Monday I'm told the opposite and when I ask who can I speak with and the response is no one which is know is not true, that's a huge issue for me and I can't see myself returning here with chaos. The nurse was not professional at all, you say ?ummmmm yea I'm not sure which nurse told you that, I wish I knew who it was but yea like I said

Black middle aged lady with glasses was very rude and disrespectful. Raising her voice because I had questions. I was irritated but the difference was I held my composure and tone. Although this is a plasma donation center customer service skills should still be used. I felt disrespected, misinformed or lied to. And to top it off she raised her voice at me twice in a angry manner.

I appreciate how quickly I could get processed and how welcoming the security guards always are. They really helped me have a more positive experience. I give three stars because the workers/technicians did not seem very customer oriented. I was developing a hematoma because something went wrong with the needle, so I raised my hand to get some help. The person attending me walked over so slowly, as if nothing in the world was pressing. Meanwhile I'm in pain wanting to be disconnected from the machine, and

Very professional Staffing was courteous looking forward to see them again

Absolutely the worst location possible. They aren't consistent. The rules change every week. How do you not give water when there is a saline shortage? Like you literally advertise water and crackers for hydration. It's hard to voice anything because management is always busy or they are short staffed! The staff is condescending and rude. Only polite to their regulars or favorites. Today was the last day somebody makes me feel insignificant while donating. Absolutely not ok. I know I won't make a difference

As long as you got 2-3 hours to kill n.p. always under staffed always a 90 minute wait to get to a seat sometimes takes 15 mins to get stuck an 15-20 minutes to get let go of you want to get in get out go to land over

I recently visited CSL plasma with to donate, hoping for a smooth and straightforward process. Unfortunately, my experience was far from satisfactory. During the visit, the staff informed me that they were unable to locate a suitable vein in either of my arms. I was advised to hydrate and return another time for the donation. Despite being assured that I would be compensated for my time by 6 PM that day, no payment was received. Further attempts to resolve this through phone calls were met with unfulfilled

On Saturday November 23rd 2024 I went to this location to do my weekly donation mainly because I was broke at the time. Did the medical screen and was told my iron was too high (55). I asked to speak with a manager after I was differed for the day. I spoke to a person named Tamia who said she was the assistant manager I explained my situation and also explained to her that I also was a longtime donor at this location, I basically was given the cold shoulder. Leaving in disbelief because of all my donations

This has to be most unorganized place in the world. These people are slow and could care less about getting you in and out. Everytime I come in after work, it's always only one screener(who takes about 20 minutes to screen one person)with 8 or 9 people on line to get screened. Two or three employees are always standing around laughing and playing while there are people trying to get in and out. At least step in and help! Management needs to be fired. I'm going to Bioplasma. At least Bioplasma have at leas

I just love it there when i go everyone loves me and i love them too????

They've never had a problem getting me in and out fast!!!good people??

Great place good feel. Fast in and out most of the time. They're hiring

Josh was great throughout my whole donor experience. The only issue I had was I seem to get the new person in-training (which always proves to be problematic). I understand they have to learn which is why I don't say anything until after they miss or mess up. They ALWAYS partially go in or beside my huge vein and this prolongs my donation time. I'm usually a fast donor because I drink at least half a gallon a day. I only ask that you don't leave the new person to stick without having someone double check af

I like what this place is doing, it's helping people and paying people for their time and service. The problem I have with the district heights location is most of them are rude not all but most. I have donated over 50 times and everyone In there they are being rude for no reason. I understand that location is in a rough area however I don't act nor do I live there, I travel there because it's the closest. I like respect and kindness when people talk to me and I give it as well but they clearly lack it at

This place offers false advertising. During the first two weeks of October, promoted an extra bonus to motivates people to donate, but when you reach the requirements for it, they take off the advertisement and don't pay you for what they offered. I asked to two different workers and they both acted like they didn't know what I was talking about and that was probably a mistake. Well?you should give to your people for what you offer.

All the staff are nice and the place is kept very clean.

The manager Tiffany an her front desk staff are very unprofessional an should not be working around people at all they don't know how to talk to people in person or over the phone

I enjoyed going their up until 2 months ago the Manger/supervisor lady said she "temporarily" banned me from donating their all because I didn't want to wrap the bandage around my arm cuz I was trying to make my bus so I can make it back to my 1yo child cuz the babysitter left him in the house alone i explained this to the manager and explained how urgent it is especially since I'm not from that area and she still wasn't trying to let me off the machine even though she saw that I was fully done with the pro

This plasma donation has awesome Atmosphere and highly skilled staff.

Erica is an amazing front desk receptionist. She knew exactly what I needed and assured me that everything would be okay. I highly recommend visiting this facility.

Staff is usually friendly and nice. Except one every time we have gone we have witnessed CECE put all the work on others. She will never address us. For instance she said "this girl who was she after?" Like asking other patients around. First off I am a woman. She will communicate with people she knows and likes. She tries to get the people she likes and knows first, and it is ridiculous. The other girl working was literally doing all the work. I sat there for 30 minutes without anyone sticking me. My husba

Terrible staff!!! There time when i manager isnt present and it is very inconsiderate for a person to not be certified or signed off to do certain thing. They should be encouraging and training thier staff to do everything in there just in case its gets busy.Instead of having 1 person screening while the 2 nurses standing at the counter greeting guess meanwhile the screening line is long.This can be avoided. But i dont think CSL gives AF

The service was great . It was my first time donating today , they made me feel very comfortable.

This facility is awesome!! Staff is out of this world polite. I'm always in and out quickly, same people have worked there for years and they are exceptional

Went in as a donor and spoke with reception an older lady looked at my id and starting asking questions as if she had never scene an id before. I asked her about it and she then went to get someone else to talk to me but it took a few minutes this lady that looked at my id left from behind the desk and went and just stood beside the wall as I waited for someone else Another lady came out and started critiquing the rest of the papers I brought. This was all very unnecessary and after they were done the l

This place is good and the staff. But if you are traveling metro and it says it's going to be closed 10-15 minutes early. So don't waste your time. If metro messing up, don't even go. I understand some people want to help but you don't make it don't try it. As it took me almost 2 hours to get because of metro busses run out not running. I'm mad writing because it took time out my day just for me to make it but doors already locked. So basically it just wasted 4 hours of my day. This left a sour tast

When I first going it was and easy now they making excuses lazy as hell I showed up 2 different times and wasn't able to donate which was a waist of time I hate this place and will never go back

Remind me not to come on Friday at 1:30 when they're supposed to have normal wait times. Doing the check in went quick and i was to a bed in about 15 min. Then i waited in bed for an entire hour before they hooked me up to the machine. The staff was slow as molasses and it appeared that they were very understaffed. As i write this review there are 15 people behind me waiting to start... This is not good. Please address this issue as soon as possible.

Good day I'm want to start by saying that every time I've come here it's always a pleasant experience. Even the one time I couldn't donate because they didn't want to restock me because of the safety measures. I was touched that they value our lives that much. I feel that I do have a connection with my phlebotomist. I'm happy I can give back and also have a little extra cash in my pocket.

Called for information and was told to be there before 12 since they close at 2. Drove 40 minutes and arrived at 10am to be told they weren't accepting any new donors due to "circumstances". Not sure what those are, but felt my time was wasted. 2 Stars because when I called they were very polite. Update: Went today at 7am, when they're supposed to open. No one there and a note left saying opening is delayed due to electrical work. No ETA. 8am, still not open. Can't you guys post updates somewhere??? It's

I have been donating here for over 2 years and I have never been treated so poorly from a staff member until today. Jessica the manager on duty was extremely combative with me. This behavior must be coached effectively.

I drove over an hour fighting through traffic after work to make it to the facility with 10 minutes left to spare. When I got to the door, it was closed and someone opened the door claiming that they were at ?full capacity? on a Tuesday night and I would have to come back the next day. The person that answered the door said their staff would have to work overtime in order to accommodate me. So they asked me to come the day after and have me drive another hour to donate! Absolutely ridiculous and completely

Very pleasant ppl. At all times... Fast service, and if u come at 658pm (they close at 7pm) u dnt get attitudes like octapharma plasma who will lock doors at 4pm so no one else can come in... I've been going there almost 2yrs and they're pleasant everytime.. Especially cici and Danielle.... On my days I wasn't pleasant, they were extremely professional and maintained their professionalism I

Complete waste of time. You make an appointment through their app/website, but according to the staff that's not actually an appointment, just the time you get to pick to show up (one of the dumbest things I've ever heard). And then You cannot be seen because they're closing early due to ?staffing issues?. Wasted over an hour to come here.

This plasma place gives you a warm welcome every time I visit the center, management down to the workers are great in friendship and honesty, I also thought the hospitality of the hotdogs, chips & popcorn was so awesome and this center for me shows that they care about there donors, be blessed and continue to strive towards excellence.

Terrible Staff. From reception all the way to management. None of their kiosks or computers work. The staff walk around with nasty attitudes and no sense of urgency. This place is definitely the ghetto, I wouldn't dare go back nor suggest anyone else !

5 star facility with wonderful techs that provide 5 star service! A friend of mine told me about this center in August when my home caught fire and my car all in the same month. I was hesitant but had to keep a motel paid for my three daughters so I gave it a try. The intake techs and the techs in the back are amazing! Destani, Danielle (the short tech in the back, there are 2 Daniells at this location)Sarah and Ishaia -are Always smiling, happy and willing to go the extra mile each and everyday! We all are

The staff is professional and courteous. They create a very welcoming atmosphere, and they work well as a team. Great way to earn some extra money and save lives. Refer a friend and earn more money.

I'm a donor at the District Heights Branch. I have been going there for over 2 hrs. The staff there is so friendly and patience. They remember your name and also treat you like family. I can't just recognize a single person because all I have came in contact with are nothing but amazing. I would highly recommend that if your are planning to donate plasma you should make this your donation site.

My experience has always been great here at CSL, and on my record my government name is ?Raymond C Williams ? My Favorite personnel here at CSL Forrestville are as follows ?? Shanice, Latisha D, Robin, Latisha, and of course CECE, love them ALL??????

Staff makes u feel uncomfortable u walk away there laughing an talking about u...the older security guard woman harassed me the whole time after I told her I've been to csl before an i know wat I was doing an proceeded to tell me I can't talk to anyone when Simone asked me a ?..the girls in the staff in the back taking donations are great..left out an der was a shot out couldn't even wait for the bus..go at ur own risk...

I have visited this center everything I visit my family in DC. This isn't my regular center , but I feel so welcome everytime I come. I people they work here are so prefersionial and the center is always center. I love coming here they make you feel like family. I would refer this center to anyone. No long wait time.

This location is the BEST plasma donation center I've been to! It's clean, organized, staff are friendly and kind, and the music is fun. There are almost never any lines at all and they seat you in a bed right away. You're in and out quickly and it doesn't feel like a loud, messy, and packed-full center like many other places.

It's a pretty solid place to donate the nurses on the donor floor are welcoming attentive if you're needing some help Dee at the vital check area is always kind and eager to make sure you're good before even reaching the donor floor area definitely give this place a shot if you're looking to donate

Find someplace else to donate. They made up every excuse to get me to leave because they waited until 2pm to talk to me and they close at 3pm. No one else was in line ahead of me. They also claimed I needed additional proof of residence when I had mail addressed to me and a social security card and valid ID.

Has been a good experience, especially for not knowing about plasma donating prior. The staff including security are cool and like to have fun from the music to jokes to small talk. They keep it clean and will do what they can to get you in and out.

My names Edgar Falla and I've been going here for are year or so. Everyone there is really nice, friendly, and helpful, it's a good environment to just get away from the things your usually dealing with and relax while at the same time doing good

Came on during a pretty busy time, but the staff were very efficient in checking everyone in and starting their donations. The staff seem to work very well together and it results in a smooth donation every time. Jourdan Wright

By far one of the best plasma donation centers I've ever been to. The staff is always helpful and friendly and always there for us, the donors, first. They also have some of the best phlebotomists I've seen; it's never painful and they all seem very experienced. They also play dope music in the donation areas, which helps the time pass better when donating.

Very professional! I felt very comfortable in this clean establishment. The staff was friendly and did an amazing job. I'm very happy when I leave and will continue to go.

I've been coming to the CSL Plasma donation center in District Heights for almost two years now...even after moving to Rockville! Always fast, friendly, and efficient...and a special shout out to Shanice, the super-friendly technician who always seems to be working the early shift that I frequent...always nice to see her smiling face!

Recommend this place. It was a great stick by Sara. Great experience. One down side, the supervisor that was on the floor today didn't wear his mask properly.

Great staff everything was great

Always understaffed. Wait times are absurd for the low pay. Donated for the last time because of this

Have been here over 20 times and have never had any problems. Never had to wait a long time to get checked in and staff are always respectful. Jourdan Wright

Very Veryyyy unprofessional staff gossip alot while sticking and consistently deferring folks like they haters when they see other women forreal and need look them cameras in back and also make people feel like they can't have rights and female with bumps red locs now blond her name a cc she need to stop being a hater defer folks ya need get reported by Dave and corporate forreal lie say people threaten ya run ya cameras forreal ya stop lying to folks forreal Cece is very unprofessional Veryyyy and managem

Bill Robinson Retired NIS Detective, Dept. Of The Navy I have been proactive in the fight against the CoViD19 Pandemic. I have donated blood plasma at several businesses, Biolife, OctaPharma & CSL. I started at OP. They did not meet my expectations- professionalism-wise. CSL, I had a few bad experiences - this was 5 to 6 months ago. Because of that, I ended up at Biolife. Biolife was squared away. Appointments only with a well trained professional staff. Though, Biolife was a 30 minute drive , each way

I come in 2x a week & have no issues ever here. I don't wait long, staff is always nice & helpful. Great extra income ????

Since day one when i started donating here the staff were very professional and welcoming and i am still a donor here and i reccommend CSL plasma to anyone because they make u feel comfortable and welcoming and i love all the staff from the front check in to the back floor the ladies who work on the floor drawing plasma....Great Job ladies!!!!!

Always under staffed constantly close doors 30 to sometimes 40 minutes before closing time which is a big inconvenience. I don't see anything posted that says you have to be done your draw by closing so why are the doors being closed early

Love this donation center, it's been times when I have to pinch myself asking I'm done already, how I get seated so fast, great staff and they constantly move in a timely manner!!!! Keep it up

I enjoy coming here, the staff are helpful. Shanice, cece, Sarah, Danielle, Isaiah,kiwi ,Latesha ,Timea are always helping me out,I'm grateful for them .

The Staff are really awesome and very professional and they always make sure your pumping to get you in and out. What a great team

I love this place Tabby is one of my favorite staff members as well as the lady name Timea and a few others. I highly recommend this place the whole staff overall is amazing

I always have a Wonderful experience when i come to this specific center. The employees are very nice and respectful and definitely helpful Glenn Butler

Distinie did a wonderful job explaining the process concerning the donations and screening for plasma. She was very professional and very knowledgeable I applaud CSL for hiring someone as professional, warm and friendly as she was!

The customer service in here is awesome. The employees are very friendly and funny. I all around love it. Frederick Williams

It's well organized. The staff works harmonious and super efficient. No long lines and the wait is minimal even when it's busy!

Always clean, safe, and staff is amazing. Shanice, Kiwi, and Isaiah provided excellent service today.

The staff is very professional and they ensure your comfortable. Overall a pleasant experience. -Elijah Alexander

Excellent staff, love all the staff there, center always clean and very helpful

The CSL Plasma app was quite easy to use to navigate in answering the Health Questionnaire. . When I entered the Donation Kiosk, I was greeted and welcomed by Shanice, the Plasma Technician. Shanice was very professional and pleasant in takng my vital signs and answered my questions.When I entered the Donation area, the Phlebotomist greeted me and the process was smooth and painless. She did an outstanding job.

I recently moved the the DMV and was glad I moved so close to this CSL location. The phlebotomists are top tier and make the whole process pleasant.

The entire staff was great I cone and don't want to leave please do not change a thing

Great staff. Very attentive, polite and professional. They get you in and out. S LEON CUNNINGHAM

My name is Clifton gross and I am a donor at CLS Plasma.This Acknowledge is to the staff and members at cls Plasma clinic. Each and every one of the staff including the security People are professional Courteous patient thoughtful at all times.This.Acknowledgement Is to the Personnel staff At this location.Shanice, CC, Shara Daniell, Isaiah and just to name a few.The staff at this location is awesom.I am proud to be associated with wonderful group of people.I'm sure they are very well trained and very pro

I was excited to come to this place but once I entered this place I was waiting to get service the lady that you see first to get check in was really rude had a eye problems like rolling her eyes made me feel uncomfortable customer service made feel unwelcome smh ... if you don't like your job there please look for another job thank you

They Just Opened A New CSL In District Heights an my experience was awesome First i got there a little early as it was my first time,there was a gentleman outside I asked him had he every been here he said No i work here how can i help you(keep in mind there were not open)his name was Raysean i think he works in the processing department he was GREAT answwr everything IN THE RAIN??then when i go inside im greeted with Smiles by A Young lady named DIAMOND the staff at this CENTER IS AWESOME EVERYONE was Smil

Well I been coming here since they open and I must honestly say since the old staff members has gone this center seems to be going down....some of the new staff are very unprofessional and need more training in customer service.....

Wonderful place,stays clean and the staff is patient and they keep you well informed. I do recommend going here.

Tabitha, Johnise, denesha, Cici, Danielle, ronell, Kenzie, Maya, Jasmine, Monica, Shanice Monique,and the entire staff but especially the donor floor are fantastic. I'm sorry if I missed anyone, I'm not here for memory, I'm here for plasma.

Professional people, fast service, and clean environment

Very nice staff never had any issues. Always in and out fast. Markel Harris

Great staff & management The customer service is amazing!!

Always a speedy , clean and fun process! CiCi hooked me up this week! Great way to earn extra cash ????

I love there community people skills when I come on my appointment and feel safe in there care everytime

Very clean and the staff is so on it that i only be in and out about 30 minutes. Love it and Love saving lives also????

Always polite love how clean especially Ms. Dee and Bianka

I love this place the first day I went I was a little hesitant but . Shanice was very helpful explain everything

I love it here! Staff is always helpful

The staff is very unprofessional they have no class. The employee tried to fight me because i reported her. They need to be shut down asap

?????? Ms Carolyn Ms Robin Danielle Ms T Ms Shaniece Danni Cici Ms S Isaiah 8 sara thd morning crew rock??????

It's a great experience for me at this plasma the workers here are nice and work a fast paste - Kenneth Gardner 3rd

Very fast n the girls are AWESOME ? Keep up the good work guys!!!

Staff members are doing such a good job getting you in and out quickly.

Excellent service ,always helpful. Shanice helps me with my app and questions . I recommend CSL

Shanice is very helpful and funny and she gives me the best experience

Very friendly and even more professional. You won't believe how fast you get in and get out.

The staff is helpful, friendly and knowledgeable . Shanice is enthusiastic and extremely helpful.

Staff is helpful ,CeCe ,Danielle ,Shanice always looking out for me .

Was first and then computer trouble said had to see nurse waited for 30 minutes and then got attitude from nurse and they continued to give attitude don't recommend this location

I highly recommend this place it's service is great and fast I'm all ways satisfied

Great experience quick and easy. Good customer service

Just plain rude. Left me on hold for 30 mins??. Didn't even get a chance to donate

Thanks I received great service EVERYTIME.. DeJuan Harvey

Great staff...always very fast and sufficient.

Shanice is the best. She'll make you want to donate plasma. Very helpful

Great place to donote plasma. Been coming here for years.$$$$. My name is Abdel Shaat.

Awesome experience here great staff. Derek Rivers?

It's always something at this location

Very professional and the employees are very friendly and pleasant.

They have a great staff and are always fast

Great staff helpful, curious and friendly ??

Another electric issue that could have burned the place down make it make Sense

Quick, efficient. I have donated 70 times here

The service is great glory to God Dale Smith .

Please stop letting donors play music out loud? it's incredibly rude of off putting.

It was great customer service was great Mario Horton

They never pay u your full amount

the staff is very interesting very friendly

Great staff and wonderful service

Nurses were present, kind and aware

How much do this place pay your first 5 time

I thank CSL plasma for letting me help others

I keithGalloway enjoy coming to csl plasma

In and out. No waiting at all. All star cast

Better than bio life

Great customer service

Good relaxing environment

Limited Friendly Staff