Octapharma Plasma Greenville, MS

Lets see if this does any good at all. I called on the end of March to turn off my internet service due to the constant outages. The retention department offered me a deal to not turn it off to see if the issue could be fixed and I agreed. A few days after that there was another outage. I called the first part of April to cancel the service at which time I was told it was cancelled. Well it obviously was not as I was billed for internet at $90. I then called back and was told the previous rep did not cancel

RUN. RUN FAST AND HARD. DON'T LOOK BACK. NEVER, EVER use this company. After 40+ years of being an Optimum/Suddenlink customer I have had enough. Price increases, service decreases, poor customer service just don't justify the almost $400 monthly bill. I made two calls yesterday to cancel my account and had to hang up after 15 - 20 minutes each time before I totally lost it and went off on them. Called back this morning and it took 2 people (who I had trouble understanding), 45 minutes, at least a d

Lekinton McNeil did an excellent job of replacing four cable box components during a recent service visit at my home. He was not only extremely knowledgeable and thorough, but he was also very professional, prompt, and proficient. As a result, I highly recommend Lekinton McNeil for all of your Optimum equipment needs.

Shout out to Lekinton McNeil! He is one of the best lead technicians at Optimum in Greenville, Ms. Eventhough he was working a tight schedule, prior to his arrival, he gave courtesy calls to keep us updated of his expected arrival time. He was friendly, talkative, explained the prceedure as he went along, and completed our install in record time. Thank you for your expertise and professionalism!!! Pandora Redmond, RN Professional Staffing Solutions

Keyiril Griffin did an excellent job. He have an excellent overseer to guide him but he did an awesome job. I thank you all for servicing my area and myself as an individual. Thank you all so much

I have had terrible service with this company for years. You stay on the phone with them for hours, day after day, without getting your problem resolved and then they finally offer to send someone out if you are willing to wait two weeks for the appointment. I am done with Sub Optimum.

Lekinton McNeil was very professional with correcting our internet issues and making sure the service was working properly. He did not leave until the job was completed inside and outside of the home.

The greeter was very helpful and had a jolly attitude. While paying my bill she influenced me to purchase a cell phone.

My optimum technician this morning was Lekinton McNeil. His technical knowledge and service was very beneficial. He fixed what was needed!!! Television back on!!!!!! Great job Lekinton!!!! Awesome service!!!!

Trash service , internet is out every two days because they refuse to upgrade to fiber and the crack heads steal the copper wire everyday and then they lie and say someone?s coming out to fix it and they don't . Save your money and go somewhere reputable like AT&T or T-Mobile . & beware of random work trucks with a fake ?optimum? stickers working on power lines near your house.

When I dealt with customer support for the initial troubleshooting, it was a nightmare that lasted for over 3 hours before they scheduled someone to come fix it. ??Mr. LeKinton was an absolute godsend!?? He was friendly, polite, and very professional. He was quick and efficient without it feeling rushed. He made sure that everything was up and running and that all of my questions were thoroughly answered before he left. If the boss should happen to read this, Mr. LeKinton deserves a raise and I hope he get

Lekinton was the tech that came by. I wasn't at home but who I had there told me he fixed the problem and it wasn't there for 5 minute job like the other tech. I was getting 20mbps speeds before now I'm getting the full 400mbps that I'm paying for.

Mr.Lekinton was very helpful and very good at his job! Thankful to have a human to come out and help. We all know how difficult over the phone can be! Will be calling him in the future.

I had the pleasure of interacting Lekinton McNeil today during a carbide call regarding a down line across a fine at our office. KENDALL CRANE SERVICE. He was very polite and helpful. He offered his number on case I had a call the didn't require calling optimum and going through the process of going through multiple departments to speak with one person. Great job.

My technician Li? McNeil was very courteous and professional. He carefully explained all the steps he took to correct my problems. He left his number for me to call him within the next 30 days in the event I have any additional questions. I am very satisfied with Optimum.

Everyday is a outage ?? no Internet or nothing. People can be breaking in your home. This gotta stop

Tasharro was the most helpful person we have ever dealt with. She walked us right through the process of changing our mobile phones to Optimum and didn't pressure us to buy anything we didn't need. She even followed up with us later. Her service was excellent. We appreciate her very much!

?????????? Lekinton McNeil provided excellent service! He was professional, knowledgeable, and fixed my issue quickly. Great experience?highly recommend!

Big thanks to my technician Lekinton McNeil got my service up and running in no time, very professional as well

I had the pleasure of meeting Mr. Lekinton McNeil today. He was very polite and helpful. He took the time to explain the problem and how he was going to correct it. I was very satisfied with his service.

Wonderful customer service tech! We have had Lee before and so glad he cares about the customer! He went over and beyond to pinpoint our problems.! Great job!

Tech was Early provided great service and for him being only one doing things in area deserves a raise and some help.

Greenville team was amazing. The manager and the staff were very friendly and Erica was very detailed and friendly. I felt welcomed and I'm very satisfied . Keep up the good job Greenville MS

Lekinton, was refreshingly professional. I mean this man greeted me kindly and solved my internet problems fast considering what he had to do. My internet is running on all cylinders now. He did his work with a great attitude. That is so rare these days. Optimum you got a winner in this young man.

Mr. Lee McNeil was extremely thorough in explaining everything regarding the internet service and the issues that were existing. McNeil was also very clear and understanding of how he fixed the issue and I highly recommend this man to anyone experiencing an internet issue. A++

Terrible, horrible services. Never get notifications when internet is out unless I call them. I've set up the notifications option many many many many times

Lekinton McNeil came out and really helped us out. We had been having problems for weeks and he came and fixed them up in less than an hour. Would highly recommend.

Good communication, nice personality, he did good work, he work quick he didn't leave until he know he had everything down pack and done with his job

Lenkinton McNeil was our technician today and did a great job getting us up and running!

My technician was amazing. Absolutely amazing. However the technical department that called me over and over and over and had me do and undo was horrible!!

Just letting you know that Lekinton McNeil did an awesome job replacing my line in the amp of time to do the job.Nice attitude he have.

Moved to G'ville & upgraded to 1G. They can't give it to me. Spoedtest only 310mbs. Still buffing & dropping signal all day long. Tech been out 6 times.

He was very professional and knowledgeable of his job.

I moved hit my service transferred two months later my service was completely stopped I didn't have service had jus paid my bill was promised a 200$ credit they're still collecting my cash as payment never received credit after 4 months . Reps are rude and apparently liars !!! How I pay for service I didn't have and yall still charging me month to month is crazy !

Mr. LeKinton McNeil was very courteous and professional. He took the time to explain the issue and how he was going to correct it. He also answered all of my questions

This is the absolute worse service I've ever had. I put in a transfer notice and they immediately cut my service off at my present address. My transfer is scheduled for over a week from now. I've been without service for days. Customer service reps are the rudest, most nastiest people I've ever encountered. I wish there was another service in my area. There should be an option to leave zero stars. They've transferred me from dept to dept just to get me off the line. Still no service.

I've had many different cable providers and Suddenlink is hands down the absolute worst. For those unfamiliar to data caps, watch out, because they sneak into your bill and can drive the monthly cost through the roof. I called to cancel services after receiving an extremely high bill and was on the phone for 40 minutes. Not because the line of callers was long but because I was being bounced around from rep to rep trying to get me to stay. Their version of retaining my business consisted of explaining how I

I'm changing my review, I was literally disgusted by the scam that they pulled. I only pay for internet. My bill was $74 and some change. I call to pay my bill and the automated person tells me my bill is $149. I opened my bill while I'm waiting to talk to customer service and they are charging me for HBO, ummmm I don't have cable and didn't order this. They were charging me for a service they decided to give me without my consent or anything! They say their prices went hope again so Of course I'm not pa

My experience with Suddenlink after they were bought out has been horrible to say the least. Internet half the time never work their cable box would go out and you would have to schedule a tech out a week or more later. Of course you would have pay the bill with no service And don't ask for a manager you won't get one. But the biggest issue is this company is a thief. If you turn your cable bill off 3 days within your billing period. You pay for the full 30 days, when your monthly bill is already prorated

Service is good until you really need it, such as for WORK! The equipment is unreliable and awful! It's old, outdated, and of poor quality. I have to prop my cable box up just so the power cable doesn't short out and turn the box off RANDOMLY. Technician visits are a ridiculous 50 bucks! And take FOREVER! And the outages ALWAYS occur at the worst possible time! If you work from home or run a business using suddenlink you're pretty much screwed. For all the money I pay on time each month, I expect a flawless

My cable went out shortly after I got home from work and reached out to the service provider. I was informed that the earliest that anyone would be able to come out is on Monday. That means that I'll be without cable and internet all weekend. They say that there will be compensation for loss of services, but I'll wait to see if they keep their word. I've heard good things about this company, but from what I'm seeing, I'm not impressed. It seems like the same sub-par services I received from sudden link.

The service that Lekinton McNeil Gabe 12/9/24 was top-notch.

Lekinton McNeil has a great attitude and a wonder to work with. 10/10 recommend his services.

Lekinton mcNeil did an awesome job very respectful, very knowledgeable of what he was doing, and he also cleaned up behind himself

This is the WORST internet service that I have ever had! Also the highest! I am paying over $100 for internet alone and the services are so unreliable! There's always so outage and never a reimbursement! I am contacting my lawyer about my recent experience. My internet was interrupted without an email notice nor a paper notice of my bill. I never received a bill so I went online and there was no recent bill statement available. I chatted with a rep and she told me that my bill had a current balance and NO

Optimum has excellent wireless internet capabilities when it's on but sometimes the internet will drop unexpectedly. The recent drop took 2.5 days to fix even after getting a new modem on the second day of no service. Once the service was finally up there was an optic fiber damaged that caused 2 more days of no WiFi. I commend the men who stayed out all night to get it fixed but optimum must do better. I shouldn't be paying as much as I do and not getting the service I'm being charged for.

We recently moved into a home where the previous owner had Suddenlink as their internet provider. We confirmed this with Suddenlink's sales department. Suddenlink continues to tell us that our address is unserviceable. Yet the sales department assures us that the address had internet "just a month ago at that address." We can't get technicians to show up. Customer service lines hang up on us after hours of waiting on hold. We've lived in our home for over 2 months now and still have no internet! We try

I will not even give one star if I don't have to. My grandparents have been with Suddenlink for many years like 10 or so and on July 21st they lost service due to something ripping the line and the pole down on the opposite side of the highway. They have literally called multiple times a week for 6 weeks now they still do not have service. They are literally with out cable, internet and home phone. When you call in your on hold for 2+ hours. This is the worst service ever.

Great person very nice hard working. And excellent customer service. 10 across the board. A+

Purchased another plan last Wednesday, have YET to have internet service. I actually bought my own modem from suddenlink after paying off an old bill. Now we continually receive mixed messages of either needing a technician to come out and finish the installation or not needing a technician to come out. Either way, we were just told (another message) a technician wouldn't be available until Friday. Amazing

Great folks to do business with!! The ladies in the office always treat me right. I wish more places had a staff like they do!

Service is unreliable at best! WI-FI continues to go out every day! we have one of their largest "packages " yet I cannot even stream music and play Xbox at the same time, then when you finally get someone out to "fix" the problem they claim it is a router issue. I don't see how when I can't even connect with a freaking cable. the only reason I haven't switched providers is that there are literally no other options for non-satellite internet

Suddenlink internet very unreliable. The internet goes in and out daily making it unusable, tech support will work you through the standard power cycle modem. Techs has been out serveral times but they can only work from the house to the the drop, the problem is within the network as a whole but no fixes or updates come out. 1 gig internet should ru. On a docsis 3.1 system however SL runs it backwards compatible on docsis 3.1 and its causes all types of issues with lack of bandwidth overloaded nodes etc.

The customer service reps are rude and unprofessional. Out of the two techs that came to my home only one actually knew what he was doing. They call you about upgrades and when you get your bill you have charges for services you don't have and never had. After four years of being a customer, I have finally had enough.

Technician was very professional and solved every problem that we needed to be dealt with... PERFECT SERVICE!!!

I called to get services. I was schedule for July 18.....No call no show... I began calling to see when they were coming??? I was on the phone for 2 hours and ten minutes. Still no response. I finally got someone after 4 days of calling for them to come out on Wednesday July 29....No call no show. Call to see what happen.... they reschedule my appointment for their convience and not mine... Wow another week to wait after I explained I would not be home during this time....

Service is good when its working . getting help takes days. Never offer credit for no cable/phone/internet use.In 10 months I've had about 6 days without service.If i needed internet for business i would be Out in the cold. Communicating with help desk is a joke.

So far, so good?? My technician Mr. Lekinton McNeil was so helpful, very polite and informative.

Took the time to do it right and I deeply appreciate it ??

This place is not worth the star that I gave it. 1. Don't bother calling. You will have to go through tons of automated voice promts and recordings that are seemingly endless. You will have better luck going to the store itself. 2. They constantly adding "adjustment fees" to my bill and no one can tell me what the adjustment is!! 3. The internet service cuts out all the time. If you like to stream things like Netflix this is the wrong place for you. 4. Don't fall into the "upgrade" trap. They offered to dou

The WORSE CABLE COMPANY IN GREENVILLE MISSISSIPPI

I have been with Suddenlink for a long time, 3 or 4 years. And when its up and running the service runs good. But lately its down more alot more. I run everything in my house off wifi. Thats 4 tv, three tables. My family needs internet. This is becoming a problem. I cant do school work. And no entertainment for my kids so i can do school work. I hope you guys fix the problem. Or lose a loyal customer.

I returned to Suddenlink in November 2016 and since February I've had 10 service appointments but service is still not working properly. I thought i was gonna save money but SL is just as expensive and offers less. My husband and sons hate it they won't me to go back to Dtv.

If I could rate this ZERO stars I absolutely would! EVERY morning around 9AM and 2PM the internet goes out! I'm looking for a new provider because optimum is going to cost me my job!

I love it and the people. Guess what? Never once did I lose service during any of the storms lately. Channel lineup is great. Internet is outstanding. Phone is wonderful.

My power is interrupted weekly for hours at a time. Just really bad service!!!!!

I absolutely Hate Suddenlink such a rip off and the staff are very very rude and don't care how they talk to you at all and then they don't tell you. That you have late fees untill your bill goes up to 200 and 300 dollars wrose company ever

Technician was a great help. Very professional and courteous

Good Experience Good Person People Thanks Great worker

I pay well over 100 dollars for internet alone- I work from home and my internet connection is very spotty- the customer service reps hang up on you so the issues are never resolved- looking for alternative service now- here I am 5 months later with the same issues

Mr lekinton mcneil gave excellent service he was very respectful

Technician was very professional and worked diligently to find the problem, and fix the problem.

I have been trying to get new service for two weeks have had two different appointment dates still haven't got it installed yet have stayed on the phone for hours to speak to a customer services rep only to get told the don't see my appointment at all stayed up all morning after working all night waiting on someone to show up and they never did I'm sooo over suddenlink they use to have great service what happened

Mr McNeil was very professional and knowledgeable of his job

This is the worse service that I have ever encountered. The service goes out once every month or so. This is totally BS! I will be contacting a lawyer about this terrible service and they will not take anything off of the bill for this messed up service.

if i could give Suddenlink 0 stars i would after seven pm you can completely forget about getting online , yet they want to call you multiple times a day trying to get you to upgrade your service , all they care about is making money , Called multiple times about the poor service my MIL have received , they'll send a technician out it will work for ONE night then NOTHING .

My mother pays for service that never works. She can never get help over the phone and she was told she has to pay for someone to come to her home. Customer service is pathetic.

Service is A1 garbage. Called due to internet continously going out and was told they couldn't get me till a later date. Paying too much money a month for this to be going on with no help.

They switch from one to another, they service are still the same. You do not get good quality service at all. Internet stay out for over 20 minute they will not adjust your bill when you are loosing money working from home.

They gave me a broken used cable box. Then another one. Neither had been cleaned let alone sanitized, and covid is raging! But what can you do, they have no competition in my town.

Suddenlink this is unacceptable, you need to fix your tech way better than this.Its performance is terrible I can't rely on suddenlink for fast and stable internet, me and my lawyer will not have this utter disrespect , I wish to have better connectivity suddenlink is a good company but is ways need improvement.

I would love to give 0 star. Every few days we lost internet service. I lost lots of money in my business because of Suddenlink

Very poor customer service. My WI-FI connection was the worst. Technician was called several times to correct the problem, issue was never resolved.

I didn't ask to be with them but I guess they bought Suddenlink. Hated their service from the start and they are higher

Sucks! Sucks! Sucks! How can channels freeze up and it's no storm!! I SEE WHY people are finding other ways to watch TV, it's like I'm watching a REALLY bad and Scratched DVD!! Give me my that 1 star back!! Is this what we pay FOR???? BEFORE MY NEXT BILL IS DUE, I'M SWITCHING BACK TO DIRECT T.V.!!!!!!!!????????

Poor internet service. Seems like internet is always down. Static in phone and television problems all the time. This has been going on for the longest. I would not recommend this company.

They were supposed to come to my house on Friday 2/12/2021 @ between 11 and 2.... Then 3:15 and 4:15 when they do show up he went to the wrong address on another street????

Hmmm..where do I start..y?all WiFi be acting bootlegged ,y?all charge people too much, how come every time y?all be working on something the WiFi and stuff be out all day for certain people?? Y?all better be lucky y?all got them stars cause I would rate y?all a circle?????????

Not very satisfied with amount of cable bill, rep in office can't help you when you've talked with rep's on phone noone can explain charges nor how to rectify.

Getting no help from them. Not just internet,also cable. Paying over 300 dollars for it. That's very high price.

Very professional, quick set up!

Optimum is very inconsistent and will mess up your bundle packages. They are also very expensive.

Two years after I left a.one star reveiw it hasn't gotten any better avoid at all costs. Service is down more than it's up.

Customer service was great. They were nice, polite and very helpful.

Poor customer communication. Not dependable at all. Way overpriced. If you can avoid using this service please do so.

Cannotwatch local news very important will be going t all live stream.cancelling cable

Very nice and professional service.

Nice people but a lil hard to find due to tree in front

Internet is constantly OUT and at the worst time...doing work for school.

Horrific customer service. They don't deserve even the one star.

Not to happy with them. Prices way to high just for web access.

Terrible....just terrible. I don't need to leave a long comment because the other comments have said it all

They were suppose to transfer cable and internet They only transferred cable.

Very expensive your bill starts low then it goes up extremely high

Impossible to reach, took forever to install service, unprofessional.

Their prices are the highest around no competition to compete.

Good service but high prices

Service is terrible and their customer service is even worse!

High basic cable bill too much for the service

Pay to much for cable and don't get to many channels

Stop the disputes, get our local channels back.

Lots of improvements fast internet

The price is definitely too high,

Terrible customer services! PERIOD!

Love doing business with them!????????

Trash company with trash service

Poor customer service

TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

(Translated by Google) Mr. Neil (Original) Mr.Neil