Octapharma Plasma Richmond, VA

Not enough employees and the ones they do have, move at a snails pace. As if the donors want to spend their entire shift with them?smh Don't try to donate 2-3 hours before you have to be anywhere unless you're okay with being late. The lines are only long because the workers have no sense of urgency at all. Just a bunch of sloths?.except for Ms. Tori. She's so smooth & quick with the needle????

I had one of the most disappointing and frustrating experiences at BioLife. From the moment I walked in, it was complete chaos. The line of people waiting was literally out the door, and there were only a few employees working. Those who were there were each doing the job of three people, and as a result, they were overwhelmed, stressed, and incredibly rude. I'm a new patient, and even though they pushed me to the front of the line because of that, I still ended up waiting over an hour just to get my vital

Mrs. Janet was super friendly and made the experience pleasurable. Mr. Jenique and Miss Brianna were excellent when using the needles into my arm. I barely felt anything. Customer service here is great and such friendly environment. I will definitely refer my friends and family to come here

The service was great! Jerique explained the procedure thoroughly before inserting the needle. The entire staff was friendly and professional. I was given crackers before donating. I would recommend your facility to anyone. I will be back.

My sister had a horrible customer service experience today at this location (and this wasn't the first time as she has had multiple mixed experiences donating here). After patiently waiting for three hours the phlebotomist gave her so much attitude and completely refused to try to draw blood claiming her veins were too small even though she did not even make an attempt and she was properly hydrated. Wasted her time, energy, and was completely unprofessional. I understand that things happen and allow people

Was skeptical going in, but was so impressed leaving! Everyone was excellent. Staff was friendly thru entire process and helped make me comfortable. Shachia is great at welcoming donors. They were the all very obviously well trained. Their tasks all seemed to them like second nature. I bruise easily, but Brittney was gentle and did great. I watched the staff while I was donating and they are so alert. They communicate and work well together. I even started to not feel well but they Almost knew before I did.

Only thing is they are extremely slow I scheduled two hours early so I have enough time to donate and make it to work. But instead now I'm almost two hours late. Had open seats an prior to me seating. Everything else great just time extremely off!!

Slow is an understatement. No urgency either. Appointment means nothing youll be waiting regardless. Deny you but make you wait the entire wait period and more just to deny you. Bruises from incisions. Plenty empty seats but some sections never open. Trash. Theres a way better center less than 10 mins away on lakeside.

Terrible management! Absolutely ridiculous there were about 25 people in line to get vitals checked and only one person checking people in! I enjoy donating and making extra cash but my time is more valuable than that small payment. Either hire more people or make less appointments available. I would say my experience with the staff has always been positive, that's my only reason for two stars and not one.

Multiple times I have been done donating and instead of patching me up and sending me on my way, I have to sit for an additional 20 minutes while they hook up new people. I don't get why you would make the person with the needle in their arm wait instead of the person just sitting there. Especially when I'm done and I saw you patch someone else up and then set up someone else.

This place is a mess. They overbook appointments and have at minimum 20 people waiting for a spot at their appointment time. What should be an hour appt can take 3 hours of time- or more Most ( 99%) of employees are rude and disrespectful. I am not sure why they think they can treat people that way , they are not doctors performing life saving surgery. They take appointments until closing time and then after waiting turn people away for various reasons aka they want to go home. In addition if you are a

Wait time was longer than expected for first appt (3.5 hours when only expected 2 hours) but overall staff was very polite and friendly and explained every process to me so that i could understand and made sure to keep asking if i had anymore questions.

Very pleasant experience. The first time donating took a little longer than expected but overall I would give an A+ rating from every aspect. The professionalism, the level of attention to each individual, the cleanliness, and the process was not painful or uncomfortable by any means. I also recommend checking out the promotions they offer as well. Very satisfied and will surely be returning to donate again very soon. ????

Very friendly and professional people. I've donated at a few places. And I have no complaints here.

They wouldn't allow me to donate because of skin ?sensitivity? I have to tape and bandages when they don't even use those for the arms. I felt like the nurse was just really rude not really giving me a reason why I can't just oh u have a sensitivity to bandage and tape you can't donate we won't risk it but proceeded to tell me they don't even use this products sooo ? Make it make sense please. I've donated multiple times at an American Red Cross and never had an issue because of my skin sensitivity. Again S

They lied for promotion, was supposed to recieve $125 for my tenth donation and only recieved $50 now let somebody do any lying in their physical they be strict to crack down on you for lying but its okay for them! I dont recommend going here go to CSL! Dont go to biomat either ????

Donated at this BioLife recently. I haven't donated plasma for about 8 years. It was essentially my first time donating plasma again. Every staff member treated me with kindness and patience. They made sure I was comfortable and informed about the process. And they did all this while it was a noticeably busy day for them. Great Customer/Client Care!

Exceptional team of professionals. I was a bit nervous for my first time but the entire staff that I came in contact with made sure I was comfortable from beginning to end.

Staff are incredible. Wait times are horrendous. They knowingly overbook appointments even though they are aware they are short staffed (and have been for months). So your appointment could be at 1:30pm, but it could 3pm before you are even actually donating plasma (THERE COULD BE 5 PEOPLE IN FRONT OF YOU JUST TO HAVE VITALS CHECKED AND AT THE SAME TIME, 8 PEOPLE IN LINE WAITING FOR A BED TO OPEN UP) It's really gotten worse in the past month, but the staff are so nice and are doing the best they can given

Awesome team well trained in their field team leaders on floor to meet any experience that should arise simple sign up procedures id an secondary id forms required First phase will be tested for compliance you are compensated every time you donate so day before drink plenty fluids rest well prior to donation follow their rules and regulations properly an help someone who has medical conditions requiring plasma for a surgery emergencies burn victims auto immune system deficiencies talk to agents at place

These dedicated and highly skilled professionals deliver an elevated donation experience with caring and thoughtful hands. Plasma is a much needed and generous contribution to essential treatments that save lives everyday. You will be treated with care and respect for your choice to donate here.

Don't disclose any mental health issues if you want to be able to donate. Apparently having any sort of anxiety, depression, etc. means you are unable to make informed rational decisions, and you need a doctor's "permission" to donate. How this isn't considered discriminatory is beyond me.

The location is always clean and organized. The staff has been great. Very professional and attentive. If I have to be stuck with a needle, I will go here. Thank you for what you all are doing.

2 stars because the overall friendliness was nice HOWEVER I had a 10am appointment, I was there at 9:45 and they get me checked in early, fill out paperwork, do vitals, full physical, map and document every single tattoo (important!) I have, and at 11:40 I am taken back and immediately refused by the tech. Because I have a tattoo on one arm that has a gradient that goes over my elbow ditch. They require both arms to have no ink over the ditch. Which is fine! (I figured since my dominate arm has the way bett

Not to disparage the bad experiences of others, but that's all they are, specific one off issues. This is the best, cleanest, nicest donation center in Richmond.

I have been donating to BioLife for two years now and have always had a great experience. I highly recommend their services and support.

The company is very professional for the most part some of the workers are rude the young white girl in the front that checks people in she is rude the older black lady that walk with a limp she rude but the other staff are amazing

From my experience, I know this center deals with staffing shortages and i can understand the hours the staff work through are demanding. With this said, I am treated with respect and the staff checks to see how I'm feeling and communicates to me that I should let them know of any pain or discomfort and not to tough it out. Their attention and care throughout the donation process is what makes my experience the most positive!

Donated on 12/26 and 12/28. Both times there was no line waiting to get vitals taken or for a cot. Was in and out of the center in less than an hour and a half. Staff was very friendly and proficient.

I have to say that the visit times are quite long, anywhere between 2-3 hours on average. And, there doesn't seem to be enough staff or beds to take care of all the in-flow.

This center is very unprofessional, very understaffed, wait times are really long even though you make an appointment, and new donor promotion is less than regular promotion. Don't waste your time coming here.

Was quickly reminded why I stopped coming to this place over a year ago. Staff was not friendly, appointment was at 6, which I was on time for. Was told at 6:30 I needed to speak with the nurse before donating, who told me through her ?I really hate my job? face that I needed to have paperwork filled out by my doctor first. NOPE, NOT TODAY OR EVER AGAIN! I said I was done with them over a year ago because I had to get this paperwork filled out twice after it was lost and it took very a month of me calling f

I've been donating here twice a year for a couple years. This year I had to wait over a hour for my scheduled physical. The next time I showed up for my appointment I was 13 minutes late. I travel from Sandston Virginia to get here. Because I was 3 minutes past the 10 minute mark they wouldn't let me donate. Yes they were busy but it's still the same amount of people in the building if I had showed up on time. They are over booking that's not my fault. So ok for me to wait 1 hour for them with a scheduled a

The staff messed up and I got a huge bruise on my arm. Next time I came in, had to wait for over 30 minutes just to be checked before I could try again. Absolutely ridiculous wait time, especially considering it was THEIR staff that gave me said bruise. This place used to be really good, but has fallen off VERY hard. They prioritize new donors over people who?ve been here often. Last time for this, never gonna donate plasma again. Whole experience ruined it for me. Basically was told ?because of the bruise

First time donating and boy was this a great first impression! From the very beginning, everyone was super informative and walked me through EVERY LITTLE DETAIL. I felt so comfortable and confident in my safety, privacy, and DONATING! Definitely coming back!

Better options for plasma donation nearby. Gave me the impression they didn't want me to donate. If there's a strict 10 min window, there should be someone at the desk waiting for you to make sure you don't run over your time waiting for them.

Appt was 9:30 on a Saturday morning. Arrived on time, quick check in, 9th in line and stood for over one hour, finally invited to donation table, sat there for over 20 minutes, walked out at 11 am without being attended to as I had another appointment to go to. A waste of my Saturday morning and loss of $$. I will try another plasma center next time

Each and every time I come in to donate, I am treated extremely pleasant and kindness. Each staff member is always happy to ensure that everything is comfortable and that I don't have any issues. The donation itself is pretty fast and painless

Everyone was pleasant and professional. I was a first-time donor, and I didn't feel nervous; everyone was very patient with me, and when I didn't understand something, the staff had no problems explaining it to me. I had an outstanding experience

The staff are extremely kind and very warm. The first appointment was 3.5 hours long but everyone went out of their way to make me feel comfortable. The second appointment was much shorter but my technician had difficulty inserting the needle and ended up damaging my vein, which took two weeks to fully heal. I would have loved to continue donating but don't think the $70 compensation is worth the risk of another bad stick.

Every time I go to BioLife, its wonderful. People are kind. Service is slow, but they are friendly. However, this past time I got a new girl. She didn't put the blood pressure cuff on correctly, it was loose. So she said I had low bp. Told me to go walk around in that side room for 5 min and she'd come and get me. She didn't. After 10 min I walked out to here where she laughed and said she's forgotten. Then takes my BP again and now it's too high. I asked her well can I just wait another minute? Nope. ?You

I really appreciate the staff at BioLife. They are always very helpful, polite, and professional, even when I am difficult - yes- I can be demanding. But they are always fabulous. The clinic is forever busy, but they still remain composed and professional. I am going to visit a different donation center today only for the increased incentives. I hope that I do not regret my decision.

Please take note that this review does not fit every employee there they do have some wonderful people working there. However I have had a multitude of problems visiting this center. The longest and most affecting trouble that I've had with this center is that I was assured repeatedly that I was not being deferred and that I was not going to be deferred, and yet I have been. I went in for a donation that I was assured repeatedly that I was okay to make, just to be told I couldn't donate until they speak to

The people at this place are great. Nicole is always very professional and friendly, training and questioning the newer employees to make sure they are performing. Nomi in the front is always smiling and takes care of me efficiently. Jaquan always maintains professionalism and is effectively efficient. And Lauren engages in conversation, while maintaining professionalism. This place is the only place I'll sell my body ??

Staff members play around with your money. Watch what you say to them... They take stuff out of context. You got one job ..just do it

Great place and super friendly staff. I had never donated plasma before. They helped explain each step very well and took the time to make sure I was comfortable during the whole process. 10 out 10 in my book for friendly staff and its cleanliness as a facility. I couldn't have asked for a better place to go to donate. I wish there was a 6th star i could put here for a rating. Lol.

Perfect appointment today. Was in and out in a timely manner.

I appreciate that I can get in and out in about 1.5 hours total, and get some work done while I'm at it. I have found the staff at my plasma donation center to be consistently polite, helpful, and professional. Great experience!

They are so freaking slow, it seems like since they change staff star being like this, I use to donate in about 1 hour or so but now I spend about 4 hours now? manager should do something with the staff, also appointing are every 5 min what it doesn't make sense, because if my appointment is at 4 I start donating at 5 or so, if they don't have good staff or enough they should do appointments at list every 20 min

I'm only giving this place a two star because the front desk ladies were nice, but I was turned away from giving plasma because they can't draw blood through tattoo ink. It would have been nice if I could have been made aware of this before wasting my time and gas to get there. Nothing on their site says anything about this except no new piercings or tattoos in the last four months. SO if you have a full sleeve don't try to donate and it does not matter if your other arm does not have tattoos they still

Wait times are getting to be terrible. Staffing issues in front and back. Takes almost an hour before they even get your vitals. The list goes on.

Amazing,professional program!!! I absolutely love the staff!! Nurse Jennifer is very through!! She's the backbone and that's easy to see!!!

Great staff - like many other commenters have said, Dharma is incredible. It always makes my day to see her and she's amazing at what she does. She'd be an incredible manager/administrator the way she leads others and builds genuine patient relationships. Facility is always clean. There are times where the wait is longer than ideal, but plan accordingly and if you have a wait, give the staff some grace - they all work hard and get people cared for as quick as they safely can.

A welcoming and friendly environment. The the employees and staff does more than their best to make sure you are satisfied and comfortable with your donation. Really big thanks to Nate and also Dhamar (hope I spelled your name right ). Two of the best phlebotomist I ever came in contact with. They are always on point with everything and truly a hard workers !

Garbage! I have no other words and if I keep having words with this same dark haired female supervisor with glasses, I am going to have a meltdown. My physical with donation has been scheduled for 2 weeks! Upon my arrival today, all of a sudden there is zero record. ?My apologies we are currently filled and we cannot overbook.? How can one overbook when my appointment was scheduled for Friday, Feb 2nd at 2:15pm. Irate.

My main complaint or concern involves the lack of communication and or education provided at the new donor appointment. After 3 donations completed, I arrived for the scheduled 4th, I was then told my lab work was not back within the allotted 14 days and I would be called when the labs were back to continue further donations. My complaint is,,, I should not been allowed to online schedule appointments past the 14 day mark, it was a disregard of my time and 100% could be avoided. They make donating harder th

Hello today was my first visit. I feel like I waisted my time. The young lady who helped me named Dharma seemed nice. She went to find veins on both arms and said she could only find a good vein on my right arm. I was a little taken back because I have never had any issues with being able to find my veins. I did drink tons and tons of water...I ate lots of protein and stopped drinking caffeinated drinks and stopped eating sugary fatty foods several days prior to my appointment as I was instructed to do.

Unprofessional staff not sure there lens are even certified to even handle sharp objects I would go anywhere but here. The staff will lie . Just not worth it there are literally 10 other places with a good staff to go to

Staff is always incredibly polite and willing to assist. As a legally blind man, it is comforting and reassuring knowing someone is always ready to assist me with my questionaire and anything else that may be needed.

The absolutely most professional and friendly staff I have ever experienced. Very clean and rarely will have wait in line. Due appointment only donations makes way to prevent crowds and noise . I refuse to go any where else to donate.

This center needs more staff, I've gone 4 times and each time you are guaranteed to wait at least 30 for them to check you in and put you in the line to get a chair. Most times it takes an hour from when you get there to when you will be donating. The biggest aspect they need to change is their staffing shortage. P.S. kodey was very nice the couple times he has checked me in (he's the reason it's not a one star).

Everyone does their job well. They are All very caring people. They are so friendly too. They have become my second family. The facility is like home away from home.

Its been my experience a few times where the phlebotomist stuck my arm incorrectly and I got deferred for something that wasn't my fault. When they stick your arm wrong the donation doesn't work

This location has recently expanded its hours of operation, which has gone a long way to alleviate congestion in the sign in and waiting areas. Total visit times have decreased, in regards to how long it takes to get through the questionairre, vitals, getting to a bed, and being connected. This has made fitting a dotation into my schedule far more convenient than it has been, because before it was always a roll of the dice as to how long I would be at the clinic.

Very friendly and informative staff. I was nervous my first time going in, but I had a very good first experience here. Can't wait to come back. Shoutout to Brittany for not hurting me when she stuck the needle in! Lol

I was a few minutes late because of traffic and they still allowed me to keep my appointment. Staffing levels were good so things moved quickly. Staff was very friendly.

Wasted 3 hours of my time to find out since I had a heart attack, but am completely healthy I didn't qualify. Could have said that upfront without wasting all my time. Very rude! List that on the disqualifying factors upfront. Don't buy in!

So I had an appointment at 530 and go to the table at 6 then say here for 1hr before they hooked me up and I literally saw like 10 ppl who came in after me who got hooked up before me as the little girl Courtney skipped over me the whole time and didn't even say a word

Very poorly run. The phlebotomist are always talking about how the manager is lazy. He never comes on the floor unlike other centers where you frequently see the managers. Lines are very often 8+ deep with only 2 people checking people in. New donors come in and don't even get recognized. So many people want to donate and yet they can't do better. On top of that they continue to reduce the donation pay. I don't recommend this plasma center!

I'll give it 2 stars because the money is helpful. My intake this morning was horrible and completely unprofessional. The woman Mina was so disrespectful and rude. I feel like the people who do the intake are all horrible. They are supposed to be there to help but they treat everyone like such an inconvenience. The black people are so racist. They let the black customers get in but are quick to refuse any other race. If you do get in you're going to be waiting for hours as you see what I'm talking about. Fi

Honestly if I could give more than 5 stars I would. As a person that, historically, has had major anxiety issues regarding needles and blood draws I can say my experience here has been nothing short of amazing. I have been consistently donating 2 times a week since 3/2022. Mina is an absolute life saver. My anxiety gets triggered waiting for intake, but she takes the time to talk to me and makes me feel like there's no rush. Something so simple makes such a huge difference. I went from being differed for a

Like many other reviewers, I'd give 0 stars if I could. My appointment was for 9:25am, my vitals were taken at 10:05am. Severely understaffed, seems like they just wing it everyday. Makes me a wonder how safe they are.

I firmly believe that your experience with anything is largely based upon your mindset and mood. I have never donated anything but decided to capitalize on the money as well as the opportunity to help out someone. (And let's be honest. I have 3 kids. Getting ?non mom time? is a huge plus. Even if it does involve a needle) my first day there (and every day since) I was met by Kodey and Nae that always seem to be at the front. Which, is always nice to see one or both of them. They both are incredibly friendly

First time visit today. From start to finish as first timer and with them being short staffed was just over 3 hours. Everyone I dealt with was great though. Really helped me understand and was super helpful.

Staff makes sure I am educated in the donation process. Staff is knowledgeable and friendly. Plenty of appointment times are available, and the payouts/rewards are excellent, too! Thanks guys!

Every experience that I've had there has been great. All of the techs are kind and very helpful with any questions I've asked out of curiosity. The only downfall is this office is not open on Mondays, but I still make it work to come donate!

I had a wonderful experience here. It was my first time to the center but I have donated plasma many times years ago. It was quite busy when I arrived for my 1230 appt and I was there for about 3 hours, but I expected it to be a long process since I was a new donor and had to go through the physical and everything. The girl who did my vein check was awesome and really took her time to make sure I had good veins and what arm they should and shouldn't use. When it came time to draw my blood I was nervous and

I can't say enough good things about dharma! She is so amazing and makes EVERYTHING painless every single time. All I can say is give that woman a raise and treat her well, while she's there I'll keep coming!!

Don't mention any mental conditions you may have, they will make you get your doctor to sign off on papers, be very careful what you say, no other centers have treated me this way. Also nearly impossible to schedule an appointment for your first time. Very busy center, highly recommend avoiding

October 11th 2024 went to donate plasma, but was not physically prepared as I needed to be, not enough protein, dehydrated, the staff had to help me recover ( loss some plasma for nothing); they did an excellent job, for me just a wasted day

I have been donating for several years off and on at my home location in PA. I moved here and was thrilled when I saw a location opening up in Richmond. The staff is so incredibly friendly, and yes there can be long wait times but all in all they do a great job. They have always been very attentive with me and make sure you are well taken care of.

Staff is very informative, thorough, and respectful. Very fast process & environment is not overwhelming.

I sniffled. And mentioned the word allergies. I was not sick at all. My health record is probably better than both of the nurses that were checking me out . They were disrespectful and failed to understand what I was saying. It's like they were mocking me . I went into the office for something completely different. They told me come back tomorrow but there is no available appointments. I feel like that's unjust. I'm just a young man trying to make a honest hustle. The women turned me down off my appearance

The more you give the less you make. They'll pay $200 a week to new people, but if you go 2 times a week everyweek you'll get around $100. They do it backwards, reward those that give more, you have no business without the people that come back everyweek not those that get $700 in the 1st month and never come back

Unorganized. You can have an appointment scheduled and not know until you get there that you are not eligible to donate because they are waiting on test results. It's a ?system issue? as they put it. So unless you call to confirm every single appointment (good luck getting someone to answer the phone, and if they do hopefully the person on the phone knows what they are talking about) you will waste your time and money driving there.

Love it here, everyone working here is professional and kind, people complain in these comments about little things...think of the workers here sheesh they need a break too, its only a rotation of employees, we know it gets busy, especially when people are quitting their own jobs. I like the app, it's fast and easy, schedule in advance to get the best times ??. 5??'s from me, I'm satisfied every visit and from what I've seen they pay the best anyway. Every employee there deserves a medal for their services

I have a perfectly fine arm to use with good veins, however after waiting two hours they tell me because I have tattoos on one arm they can't do the process. I've NEVER had this problem at other plasma places. What a JOKE!

I wish I could give this place 0 stars. Worst experience ever at ANY blood donation center! Avoid this location at all costs and go somewhere else. Let me explain: I Just relocated to the Richmond area and formally gave blood at the Harrisonburg Bioplasma location. I arrived at this location this morning 9 o'clock am and waited 15 minutes before getting any assistance, even though the assistant manager was walking around do a lot of nothing and not dresses appropriately for the setting.When she finally d

Don't come on a Sunday. They are understaffed and the staff that they do have move slowly and really don't care about your time. My appointment was at 10:15, I was 5 minutes early. I was sent to Red at 10:21.. it's now 11:15 and I have yet to be hooked up. The tech that was assigned to my area left to go to lunch (after I sat here waiting for 40 minutes waiting) and the tech that was sent back (Beth) has asked me the same questions multiple times and started the machine before I was ever hooked up. Beth ins

The man named Ethan stuck the needle in my arm in the wrong spot and I nearly died. After 26 hours, I couldn't even shower because if I removed the bandage, there would be a ton of blood coming from my arm so I had to keep it on for 3 days. It's been over a week now and my arm is still incredibly bruised. I told the staff members about the incident and they said ?yeah many people have had the same experience with him so make sure you ask for someone different if they tell you to go to his section? like what

Very poorly run. First you have to set up an appointment on their app. Second every appointment has taken no less than 2 hours. They do not schedule enough staff! I have literally sat in an donation recliner for over an hour waiting to be hooked up to the machine. There are blood spots on the floor. No one cleaned them up. When I said something to one of the employees about the unsanitary conditions, "we'll get to it when we can"! Very poorly run! I would not come here again!

All employees that I interacted with were efficient and pleasant. Even another client noticed that I was new to the process and let me go ahead of the line.

The first time I tried to come here the staff I dealt with was nice and treated me well. When my vitals were checked my hematocrit levels turned out to be 55% which is over the limit of 54% for men (at least what I was told). Which was a bit frustrating since I had moved things around in my schedule and drove over half an hour to get there. However, I understand they have to follow guidelines and aren't able to accept my plasma with that level and that is not why I am leaving a one star review. They did not

Staples mill location is horrible. Disrespectful staff and always an hour wait. That's if you can even get an appointment. They act like they are doing you a favor. 3 time I've been stuck completely threw my vein and I feel like they do it purposely. Seems like no management is even on site.

As always everyone from start to finish are great. Very friendly and some even acknowledge me by name when I come.

Have scheduled appointment 4 times and each time I have been turned away. On 2nd appointment I was told I need to go to my doctor and get authorization that I was not taking one of my meds and no longer needed. Spent co pay to see doctor and got requested note. I go back and a different use told me this was not acceptable and that the other nurse should have faxed their paperwork for authorization to my doctor. She faxes paperwork and as of 4 appointment they say they have not received. Okay why do I have

My first few visits here were extremely pleasant. This time, my third time back, was terrible. I really didn't like Nathaniel (taking vitals). I told him how the last person who took my vitals did something VERY painful to me. He really didn't care, and actually made an excuse for them. He also talked to me like a child at one point. Last, he didn't listen to me when I asked him to wait just 1 minute before taking a vital, which most likely caused me to be ineligible. I don't care so much about being inelig

Everyone is nice and friendly here! They make me feel comfortable every time I come.

I would give this place zero stars if I could. Obviously understaffed, half the clinic was shut down during my monumental waste of time today. I rushed to the center after work to meet my appointment time, was told I had to do a physical, even though I did my yearly physical in March, and spent the next hour sitting in a room staring at a wall. When I finally got to my "physical" I was asked for my ID and my SS card, which are really irrelevant, since I'm already in their system (I've been going to this ce

Waited half an hour just to get my information taken. Waited another hour and change to speak with a nurse about eligibility. Waited with the nurse another 20 minutes or so to be told I wasn't eligible. I was told by the nurse that I could choose to stop using a necessary medication for two days before I could donate. I'm fine with being ineligible, but I'm severely irritated at the advice that I could stop my necessary medication in order to receive eligibility. This is extremely reckless advice for someon

Ask for Ethan of Gregg ! Those two are the only ones that do a good job ( with me at least ) both are very efficient. Gregg has wonderful customer service! He always ask how I'm feeling and if I need anything and holds small conversation and that's just makes me feel so much better .

I have been a part of the BioLife community for over two years. The team does an outstanding job with my donations consistently. I am very pleased with the Richmond, VA BioLife center.

Definitely won't be back the staff are great my favorite is Britt I unfortunately got the wrong one he poked my arm twice it hurt like helll and they had to stop my donation and the man who stuck me twice couldn't be found never again and the pay is extremely low considering the money they make off of it never again

I have been coming here for a couple months now and I am extremely pleased with this establishment and its associates, tho donor's may be overwhelming at time this crew gets the job done with efficiency. I want to give an extra Shout-Out to Ms. PHENIX for being the Greatest Person Ever!!! Love Her! My first visit she made me feel so comfortable and welcomed with her down to earth energy and real vibe, even seen a few employees handle stressful situations with poise. I'm so comfortable with this family and

Seller beware! This facility is not practicing safety regulations during the covid pandemic. People are not, I say not? 6 ft apart! You got people walking by you that are 2 ft away from you, and with the new variants out there this place is going to be a super spreader!another warning! They discriminate against diabetics! They do not tell you that on the phone, they wait until they gather all of your personal data, which they have you sign a waiver saying that they can sell it to third parties, and then the

If you come here be prepared to have your time wasted. You go to the doctor just to get their forms filled out and 2 weeks later the form isn't don't by their doctor . Because not only does your doctor need to sign it but their doctor has to review that your doctor signed it properly. But wait. Their nurse will tell you "yup its done!" So you waste a THIRD trip here to be told nope our doctor who only comes twice a week at best still hasn't done their job. What a joke.

The center manager is very rude. I came 1 day early because I got my days mixed up and he told me if I do that again im deffered permantley lol. Go ahead loser do that. Don't you know 2 other centers in Richmond pay more than you guys and doesn't take as long. I won't go again until I get new donor pay!!

They run a very efficient center. I had been donating plasma for several years with another company but with BioLife, I feel comfortable with the level of care provided to me. One thing that I'm most mindful of is the person applying the needle to my vein. Shout out to Gregg, he is awesome and demonstrates high levels of medical skill as well as attention to donor concerns.

Everyone is friendly and in and out within a hour

I was in and out quickly. Was able to donate the first time there. Everyone was so pleasant and helpful.

Common sense never applies. I drink my ice water up until donating to make sure I'm hydrated as instructed. My temp was checked and approved at the door. Then I was turned away because my temp was checked orally for the second time reading 94.9 and the lady said it has to be between normal levels. I explained the COMMON SENSE reasoning, ?I just drank ice water. Can you take it again in five minutes after my mouth temp normalizes?? She said, ?No, we're only allowed to take it once. You'll have to come back

I have donated blood or plasma for some part of 40 years. American Red Cross and Virginia Blood Services are two of the most frequent organizations where I made prior donations. As professional as both those organizations are, they could learn a lot from the people who work at the BioLife Plasma Services office in Henrico County, Va. I have never been in the presence of a more professional group than the BioLife employees at this location. I wish I had a better memory for names or I would rattle off the

It is a very clean and well-run facility. I needed to change my center, and the front desk took care of everything quickly and professionally.

Out 4 people I sent here... all 4 were turned away... I find that extremely weird that we need plasma donors but are being turned away for anything they can find... wondering if it is due to the presentation of the coupons??? They turned my husband away claiming that they couldn't find his vein... son in law was turned away over a old tattoo... daughter needs a asthma inhaler with her... and numerous reasons for myself... I know other centers taking drug addicts and this one you can't get accepted??? I will

No one seems to give a call back, I've been calling for 2 days now and today is my third day, I am trying to see if I am able to donate again to know whether to go or not, I left 2 messages to see if I'm able to donate again because the people that were suppose to test my blood weren't able to test the first sample so they requested a new sample and because of that I missed a appointment, I already tried reaching out to a biolife email address to see if I could get a coupon to replace the day I missed becau

After donating in the past I can say this place has nailed it. I havent been yet where I had to wait at all. The staff is almost always professional and friendly. For those that can donate, this is the place to be. They're newly opened in October so hopefully they can keep up the awesomeness as they get noticed and busier. Thanks everyone at Biolife Richmond. ????

The staff at biolife Richmond, Va are amazing.... They all are friendly, knowledgeable, and they do great at their jobs. The environment is actually comfortable and that makes a huge difference

The place was clean, staff was great. Only part is after waiting 3 hours they told me that because I'm type one diabetic I couldn't give, even after first checking in and tell the first line of people I was indeed t1 I still didn't find out until 3 hours in for the nurse screening I couldn't be seen because I'm insulin dependent

Very professional. Alvin, Ali?jah, Serena and Philomena have all helped me and have all been extremely polite, gentle, friendly, and kind. I get anxious donating plasma but I always feel like I'm in very good hands.

It's the cleanest plasma place I've been in, I loved that everyone made me feel comfortable and helped out so much. Very professional company

The overall feeling of doing the donating for a great cause along with the fact the staff is friendly & courteous at explaining the process while performing their job is what makes it GREAT ????

This facility does not allow you to donate if they can't use both arms. They don't have the policy on the website or the app. When you make an appointment on the app or if you call there is no answer. Don't waste your time here!

Excellent first donation experience.

Very unorganized they all give you different information that isn't even accurate I was told I could come back in 6 weeks came back and then they told me something different?

Every one of the staff is pleasant and attentive. I am happy to be helping and the facility and staff could not be better!

Waste of gas n time. If ur on bipolar meds don't even waste ur time. Ill wait till purebloods r in more demand

I was tested for 1hr. 30min. before they advised me I wasn't eligible, because I had not regained my sense of taste from Covid in November. 5 months ago. Would have been better if they had asked that question in the beginning. Or perhaps to post it on Q&A for eligibility.

Everyone was professional and nice. Catered to my needs. Made sure I was ok. Great place

Only gave it two stars because the staff was very nice however I was ineligible to donate due to living at a temporary residence I fail to see how this would prevent someone from donating but hey if they don't want my plasma to save a life no worries

They are trash I been here for a whole hour and still haven't got stuck yet my appointment was at 11:15 it's currently 12:16 then the lady in the green section has a nasty attitude and moves slow smh colonial heights location is way better thank me later

Friendly, knowledgeable staff willing to answer all questions. Sensitive especially to new donors- sympathetic.

Everyone is professional, friendly and helpful. The environment is safe, clean and sanitary. They do there best to accommodate their clients. This is the only center I use to donate. Best overall experience.

The staff here is nice and well trained, but I did see one of them drinking plasma in the back.

Staff is amazing. They work hard to be safe, clean, efficient and to get you out as soon as possible.

This center is always clean and the wait times are going down now that they have more people. Shout out to Kodey, Dharma and Sorri. They are the best and make it fun!

Staff always pleasant and helpful. Happy to be doing good for someone in need.

At some point it becomes unfair to allow "current" donors to watch 10-15 new donors go in front of them while theres literally 20 people waiting to donate for 2 hours..there should be a window of time allowed for "new donors".. you don't treat people who have been donating for a long time like they are worth less then donora who just started.. especially when you have to pay them more money..it doesn't make sense..another example of organizations taking advantage of people who need the money... We're alrea

I was so nervous when I first went, but the staff was so professional and patient. My first donation was done by Phoenix, and she was great. She explained everything and kept an eye on me.

Very upset on my last visit two of the technicians nicked my veins causing me not to be able to donate. Will be very selective in who sticks me with a needle in the future.

My experience with bio life plasma has consistently been amazing and the employees are fantastic. I do not know all of them but one employee stands out and her name is Shanze? she has been incredibly helpful with answering any questions and she does it with a smile . The only downfall is there is no TVs for clients to watch to pass the time .

The staff is so nice and great! Phenix is amazing and super cool and always hits the vein first try. They also always have great promotions going on so that donors get more money!!

Z is so very nice and makes you feel at ease throughout the whole process! The front persons make check in so smooth!

Staff at this Richmond location have been knowledgeable, personable, friendly, safe, and expedient. Donating is easy and I have enjoyed getting some reward for helping people.

The process was timely and efficient. But mostly, I like that Dharma is terrific at her job and always a pleasure to deal with.

Everyone is so friendly and do everything they can to make it safe but as fast as possible even though they were extremely busy that day.

Staff here is amazing they go above and beyond to make sure you're comfortable through the whole process highly recommend this place to anyone who wants to donate plasma

Great environment Great Staff they are really amazing. Fast and reliable a great place to check out and see for yourself.

Everyone at this location is always super nice and friendly. They are all very helpful if I have any questions!

My donation went well and the associate helping me was great! He made my donation very comfortable with his skills!!

Overall this center is very good. The personnel is efficient and very pleasant. Most visits are less than an hour and a half.

ive been donating for around 20 years and this is the best center ive visited everyone is extra focused work well together process is fast no one walks by without helping the other very clean place they answer all questions very polite

Only thing that bothers me is that my compensation keeps slowly being decreased. Stop doing that it's cheap and hurts a patients ability to plan/budget

Well trained and friendly staff. The process had been smooth overall. No complaints.

They let you schedule appointments but when you get there close to closing they turn you away. I caught them in multiple lies. I'm looking for corporate number as we speak for myself and 2 others that has been having issues.

Phlebotomy tech was able to set up my donation after sticking me once. Payment was extremely low and unexpected

Smooth. Easy. Even when it's busy they keep it moving. Great staff. Wonderful attitudes

Bio Life Plasma Services should list the reasons why you wouldn't be able to donate. I wasted two hours of my time. I understood the reasons. I answered the questions honestly. So if you have sleep apnea and COPD then you will not meet the criteria to donate according to the nurse that saw me.

Never any problem when I go. Easy in and out. I am paid before I even leave the parking lot.

Staff is nice , but the app isn't something to trust. My overall experience is mild.

Friendly staff. Positive atmosphere. No reason to be afraid. I've been going here quite a while and never had a bad experience. I recommend biolife!

No one ever answers the Biolife business phone. I keep calling and calling last 2 days over 20 times with no answer. I suggest you take off phone option" Talk to live age#2", Seeing you can't answer your own Business phone number. My cell phone is messed up and I can't use App to schedule an appointment ?? you answered saying contact us to make my experience a better rating.. HELLO... That's the problem... I can't seem to contact y'all!!

Clean, friendly techs. Usual on time. Sometimes a line of 5-6 but it moves quickly. Takes 1.5 for usual plasma donation.

I don't know about anywhere else, but the BioLife Plasma Service center in Henrico is awesome. Staff are very professional and fast. Way more organized than the plasma center in Petersburg VA.

I used to donate plasma here, but the last couple times I tried to donated it took so long that I wasn't even able to donate. My appointment would be at 9:30am and by 11:00am I would still be waiting. It just doesn't make sense you get a appointment and still not be attended on time

I got there, looked like I interrupted dude from his lunch break, only for him to look at my arms and tell me my veins weren't good enough. I've donated plasma at other collection sites before?this guy just didn't want to do anything.

The employee do a great job,I am happy about the way they do there job, very professional people

Facility was clean. Staff were all very friendly and explained everything well.

Can't Donate on my off Day from work for fortunate cause Because no one is available to pick up the phone during your first experience you should be able to talk with a live person versus gonna app because that doesn't answer all the questions that a person needs to be talking to a live person doing the first visit you guys have to do better than what you're doing this is sad we're out here donate for where the cars and you can't even speak to a live person live person

Other than the consistent decrease in compensation, everything is ok. Great service, pleasant staff, & clean facility!!

Do not go here bc they lie to people who dont have a picture id and ON THE WEBSITE IT SAYS SS CARD AND BIRTHCERTIFICATE ARE ACCEPTABLE FORMS OF IDENTIFICATION and i never have had any issues before with providing those 2 forms of id and the man at the door was super nice but they lady at the desk really needs to fix her attitude bc she was rude and nasty toward me.

First timer here, the staff at biolife is great! And willing to help you through the plasma giving process.

Won't let you donate if u have depression or ptsd. Doesn't let you know on website you need a note. Will kick you out with no well being of your mental state

Super friendly and knowledgeable staff. Clean equipment and donation area. This makes all the difference. Better quality =better donors. Awesome location . 5 stars hands down keep it up !

Wait time is way too long especially when you've scheduled an appointment.

The staff here is very nice ?? I look forward to seeing Kodey when I come he is awesome and very enthusiastic and makes my day every time I come through the door .

Nice staff. Only issue is, no one ever answers the phone or returns calls when leaving voicemails.

Excellent customer service. Its staff is highly trained to provide support in any situation that may arise.

The people are very nice and they work fast and efficient

It's always a pleasure when u have the right people on the floor and the right crew in the front sticking.. in and out ??

I was satisfied with the workers but I am not satisfied with the pay.. I have to do 904 units and other do not but get paid the same, I don't see how this is fare

They have no trouble finding my veins. I never have to wait too long if I go in the morning and the staff is friendly, especially Phenix.

Well run facility with skilled staff makes the experience easy and seamless

The friendly and well trained staff made my experience go very well.

Wasted an hour and half a tank of gas to get here only to be told my tattoos are a problem, sure would have been nice to be notified prior that tattoos are an issue.

I went inside the building for the first time and it took almost 15 mins waiting and now they told me I can't donate my plasma. They didn't get me a reason

Taylor and Nicole were great. Good sticks and they were friendly

They really care about you and they make sure you feel comfortable through out the entire process.

I almost waited 3 hours just to be told I couldn't donate because they couldn't find my veins , my veins are small but most people can find my veins quick, now I have to wait 2 weeks so I can go back.

I love it the people are very nice

The people were nice it was well staffed and clean and my experience was great

It's sad because if they do not care for you or think that you have an attitude with them they will tell you that you're Iron is too low or something else is wrong so you can't donate, will not be coming here again

The staff are always so friendly n work hard on getting me in and out in a timely fashion

Staff is great, no complaints. No bs in the back end. Donated 7 times so far.

Do they accept walk ins ?

What's the point of a line if they don't honor it?

Great people working to save lives! I'm happy to have helped in their mission?

Everyone is so nice. Also very quick at getting people through.

Karma - it will swing around when you least expect it. And all of those people who work there that are ?evil? and ?nasty? - you will have your day! I will be smiling as you suffer!

They are very good keep in mind some phlebotomist are still learning so if you go here be pick about who pokes you

Awesome Place and very comfortable and you get paid for relaxing!

It's a great feeling to know my donations are truly helping someone health.

They say you can earn up to $900 a month donating plasma...only if your "veins" are big enough.

Great staff. Clean place and they make it very comfortable to donate.

Big thanks to my tech Ms. Shikya she did a great job

Friendly staff, very clean and good environment to donate.

Other than promotions I think the pay is too low, for the amount of plasma you are donating.

Rude and racist attitude from one of the employees against Hispanics, beware.

Quick good staff always easy to schedule.