Parachute Plasma Donation Center Bay City, TX

Sparklight offered me the opportunity to sever the thievery of AT&T at 75.49 per month. Sparklight offer 29.00 a month oh and 15.00 to rent the router, was told it was a 300.00 unit, saw it on e-bay for 99.00 bucks. Kept my AT&T just in case. Guy came out 3/6 and ran the line and installed the equipment. Wouldn't work so he check the trunk line at the pole. It was dead so he made some calls and initiated a work order. That was on 3/6/25. Was contacted by Sparklight for feedback and received a bill for an ad

from the salesman to the installation I could not be more pleased with a company. the installer was so helpful on time and showed me everything I needed to know. More companies need to take lessons from you on great customer service! thanks ??

Expensive and spotty service. Very difficult to get ahold of anyone to help. Chat service function is just a useless bot so you have to go through the long phone tree to talk to a real person for any help. Internet seems to cut out at worst possible times - weekends/during the only thing i actually want to watch which is the Olympics (evening).. so nothing you can do until a week day during normal hours. I'm looking in to T Mobile because I'm sick of this

Have a download speed of 800MBPS on my PS5!! WITH A ETHERNET CABLE PLUGGED IN!! Can't even play a full game of 2K or any other game i play. ALWAYS LAGGING , ALWAYS SPIKING EVERY FREAKING SECOND !! I dont even remember the last time i finished a full REC GAME ON 2K !! and theres ONLY 2 THINGS ON MY WIFI !! UNLIMITED ! spending 80 DOLLARS A MONTH FOR THE MOST EXPENSIVE ONE FOR NO REASON !!

I don't even know where to begin. This is somehow the worst internet experience I have ever seen. First off there is no alternative internet provider even though the complexes next door have more than one provider. Not to mention their rates are egregiously bad. Aside from that, their broadband is INCREDIBLY inconsistent. They have outages on average once a month, but even when the broadband is working the connection fluctuates to the point where whatever you are doing is interrupted even more so the later

They supposed to close at 5pm and they shut the door on my face at 3.45pm then y went to AT&T to get internet service

Im forced to use the service, and it's one of the only one that doesn't offer a military discount

The service is unreliable. It is interrupted weekly for entire days, with the only explanation being repairs being done in my area. For the price of the service there shouldn't be as many interruptions. We only have internet services but still pay too much for it to be so consistent with outages. Unfortunately it is the only option for cable service in my area making the situation worse.

I am currently without cable. I was disconnected after I had paid my bill a few weeks after. I tried to get service again and was told different things from two different customer service. I am retired and cannot afford increase and reconnection fees and for extra equipment that I don't understand why I should need when the TV was working just fine with just basic cable connection. If only Sparklight offered cable services for Senior citizens just regular TV channels. I don't need all those extra channels

My elderly mother has had cable in her small town for years. Recently they were bought out by Sparklight and each month her bill has gone up, even though channels have been lost, and with no explanation. No credits were given to her when her service was out for over a week. Switching over to their new system, just to keep her current service will cost her nearly double what she was paying with the company prior. She is unable to get satellite at her apartments, and simply cannot afford this on her fixed inc

Always good customer service. I told the representative ,that my internet wasn't working ,and that I needed it to be fixed so that I could both work and go to school. The representative escalated my issue, the next morning, a technician was at my home and fixed the issue

Sparklight has exceeded all of my expectations. We recently move here to Texas from Georgia. My Sparklight Network was easy to set up and is a 1 gig network. We have a 2350 sq ft home and with my eero extenders we receive coverage everywhere, inside and out. I can't say enough about it! Sparklight delivers a great service.

Our new address says that their service is 100% available here so we scheduled installation online. Come to find out, after we had to call them, that they canceled our install because our address "isn't serviceable". There is a New Wave box right behind our fence and there is no reason, other than laziness and a sheer lack of customer service, that we shouldn't be able to get internet here.

My internet service has been off more than it's been on the last 3 days. My neighbor and I have both reported it but honestly this company doesn't care about its customers and only provides lip service when questioned about the problem. Terrible customer service

This service is ridiculous. For the price I pay monthly, I expect reliable service. Every time this company is having an "outage" or "performing upgrades" or "making emergency repairs" it is during prime time television or after my family is home from a day's work. And there are always outages of some sort. It is incredibly frustrating. Get it together New Wave!

Not bad service for the occasional user. Now that I have to work from home I found that internet goes out about 2 times a week. Also, after my work laptop was going really slow thought it was my router so called the router company. Did a speed test on the modem and the router and found the speed to my modem was very variable. Sometimes you get 30 MB/s, sometimes 5 MB/s, and very rarely 100 MB/s (I pay for 100 MB/s). Not a bad service for normal home use but finding that you don't get what you pay for if you

We have had NewWave at our place of business for probably somewhere around 6 months. It's been great! Way better than AT&T. It's been so great that I have cancelled my home service with AT&T and I have NewWave coming tomorrow to set up new service. Hopefully it works out as great as it has here at my work!

I have been having a lot of problems with slow speed in the evening. Newwave was great to come out and found that my drop cable was bad. This replacement fixed the problem for about a week. Then again the speed dropped below 1 meg. Again they said there was a problem on the main line. I think it was fixed for a week but now I am seeing the speed drop again. I understand that the speed can drop on cable lines during heavy usage but not 95%!

I have been without internet for 15 days. I have called several times and was blatantly lied to about an outage. It wasn't until supervisor Mark in tech support got ahold of my problem did anything get done. Called billing to issue credits and they refuse to issue any sort of credit for being lied to repeatedly. They do not hold their representatives responsible for false information. They are supposed to be issuing credit for the time I was out except for 3 days. I do not reccomend this company. If y

I'm a new customer and there aren't any other internet companies that service my area. I put in a request for service and they had someone come over the very next morning and set me up. The young man that came was in and out in about a half an hour. I have no complaints Sparklight is working very well for me and my family. thank you Sparklight.

This is one horrible company. Cable was always in and out. Called daily to let customer service know. It took weeks to get a service tech out, and when they finally came out, they promised the problem was fixed (NOT). They would leave before they could even see if the issue had been resolved. If you are able to go with any other cable company, GO WITH THEM!!! NewWave Communications SUCKS!!!

Nice office people, but their cable isn't very good (even if it worked) for the price. I had a problem with mine that they couldn't figure out after I moved to a new apartment in the same complex. I ended up dropping the cable part and getting a Roku which I *love*. Their wifi goes up and down more than any other I've had before. I regretted switching from Dish for the cable. Would not recommend because of all the issues.

Ok this review is for the Bay City Texas area only. I see nothing but bad reviews for this company here on Google. Each area has different offices and techs as well as mangers. I have had really great service. I have had to call them only once during my more than 11 months of service. I was treated with respect and my questions were answered. There was an outage affecting my service area and issue was resolved faster than they said it would be. A fiber optic cable was cut on the highway several mile

Sparklight?s new Wifi router is quite spotty at times?for no reason whatsoever, it just stops working, and all my devices on the 5G radio cannot find the WIFI server. This happens 3 to 6 times per day. Sony smart TV?s, Apple iPhones, Lenovo laptop, and even my Nest thermostat all report the same: no WIFI can be found! Then after 2-5 minutes, all is well again! My old AT&T router was much more stable. But I will say this: when it is working, the Sparklight service is quite fast. I pay for the 1 gigabaud

This company is beyond horrible. We have had them for less than four months. In that time period we have had more days with no service than actual service. I'm pretty sure Osama bin laden got better service inside of his cave than we have ever gotten in the Houston area with New Wave. They have over 20 calls to customer service in 4 months, 2 techs out and blamed our end over and over. Nothing ever changes it will come in for a few days then out for a whole weekend or week. They continue to bill and refuse

Everytime I have a problem they never have things together. I called yesterday because my internet has been down, they scheduled for someone to come out today between 8am and 12pm no one ever showed up after I called them 5 times, each yine they kept saying someone will be out today regardless that they were backed up. I called again at 5pm since they day is all gone and I'm like a dumbass waiting on them. Then they say my work order is not til tomorrow anytime between 8-5 . Yet the automated service call

For my area it's the best u can get outside of fiber internet...on the downside quite frequently the service will slow down to almost a stand still and when ur paying so much for a plan you expect to get those speeds most of the time. As soon as you call to report the service will jump back up as if they turn ur speeds back up

This cable company personnel are incompetent and will not accept responsibility when their system and service fails their customer. When you insist the fault is at the end of the company, they cover up and literally blame the customer ! We swapped wireless router, by-passed routers, fought without internet, and no one has came to our assistance for over one week, and now we find it's other customers as well! Switching to Dish network now. Good luck with this pack !!!!!!!

Always problems with internet. Always blackout on different channels. Always have to call to get fixed. And that only last a limited time. Never once was my bill deducted. Went a whole year not knowing I was bearley receiveing signal. Cable guy told me idk how y'all got internet. No deduction for this. I recommend satellite before new wave.

We been paying for a speed of 300 and only been get a speed of 20 speed is always up and down they have sent someone out multiple time but nothing is getting fixed can't play online games because speed drops and kicks me out the game this has been going on for about a 3 months or so. Just getting robbed for my money at this point???????

This company is useless I have them for my business and there internet is horrible i have complained about it for over 3 months they keep giving me ticket numbers yet no one has come to the property to fix the issue nor have they offered any sort of compensation for the business that I lose from guests not wanting to stay because of poor wifi. If you thinking of getting new wave DONT DO IT.....

Worst customer service ever! Have to call to negotiate my bill once a year because they spike my rate claiming it's because I'm not a new customer anymore. So the fact I been with them for years means nothing. They tried making me feel guilty for not wanting to pay 20% more for the same service. That's horrible customer service and a bad way to treat existing customers.

I pay for the fastest internet option and it's still sometimes slow. It cuts on and off throughout the day or will be cut off for a while for no reason. Very annoying considering I pay $136 a month for this sh*tty internet , I expect the internet to be fast and reliable but it's neither one ??????? I can see why no one likes Sparklight!!!!!

Current Situation Today. I Called And A Technician Was Suppose To Bring Me A New Modem. He Called At 10:50 AM Said He'll Be At My House In 10 Minutes. Instead Of Coming In 10 Minutes. He Called The Office And Lied. Told Them He Knocked On The Door And No One Answered. Which Was A Total D Lie. I Never Left My House Today At All. Beware This Is The Game Most Of Them Play To Keep From Doing Their Job. So They Can Ride The Clock...And I'm Still Waiting Y'all. SMH!!

Sparklight Today Is Not Reliable At All There Constantly Doing Upgrades and Emergency Repairs and They Don't Tell Customers They Just Rob Them or Us By Making Us Wait Till The Internet Is Back Up and Running and Me and Wife Pay $154 A Month For The Fastest Speed Unlimited Data and On The First Week Of Payment The Speed Goes From 300 Mbps To 80 or Less So I'll Be Looking For Another Provider That's Better Then Sparklight ??????

The internet goes down often. When you call, they will never admit when it's on their end and will always call for service technician. When it rains , their service always drops, most likely to ground water flooding, as their cables and wires are underground, this occurs 2-3days after a rain as the water finally seems all the way through the ground. But itsi never on their end...

Internet in Sealy, Tx down again tonight for idk how many times now... I was a 3 year customer I am getting AT&T back as of tomorrow. They are horrible to but at least its a big enough company that they fix it fast. I loved the speed unfortunatly its only good if it works.

Had my service disconnected for no reason. I've never been late for 2 years of service and yet they still make a mistake. Also, prices are too high for the service providered.

Mrs Susan is ALWAYS so nice and polite. On that particular day I visited, a customer was giving her a hard way to go....other New Wave employee stood right by her side just in case the situation escalated.

This company is HORRIBLE!!!!!!!!!!!!!!!! If you can help it DO NOT go with this particular company. The bill is outrageous for Internet, and cable...Not only that there is ALWAYS a problem with the Wi-Fi. We seriously need other cable companies out here in Bay City.

Customer service is horrible speeds are never what they claim and if you want outages all the time then this company is for you. Otherwise look for other alternatives!!!

Ok so here I am one month later mine along with two other people I know have been without internet since roughly 9:30 PM it is now midnight (12:00 pm) and still no internet no one at new wave to answer a phone call it's probably gonna be the same result everyone that is affected by this outage is going to go multiple days without internet because this very poorly organized business will care very little about its customers. I WILL TELL YOU THIS THAT IF I AM WITHOUT INTERNET WHEN I WAKE UP I AM GOING TO SEE

For the last 3 days my download speed is 3.25 Mbps on a 50Mbps link. Works only in nice weather.

I wanted to restore internet service, they wanted to charge me a deposit on old equipment and my bill that I owed was only a hundred something, but was charged two something with deposit and other fees. So...not happy about that

Absolutely HORRIBLE. I'll be discontinuing my service on Monday. We've hardly had this service for a week and every single day we've had our internet go out for hours at a time. Do not use this company.

Absolutely terrible service. The set up guy will tell you he'll be there at 4pm, but not show up till 830pm. 50mbs Internet is not what they say it is. Don't get newwave.

Internet doesn't work at least 1 or 2 days a week. Had to call them to get a technician to come,they said it was fixed. But still the same crap! Currently no internet, and waiting on a tech again!

Obsolet modems that don't give more than 30mbps. If you pay for the 50mbps service you are being ripped off

Luke Flowers was professional, polite and very knowledgeable. True asset to your company. He needs to be informed of his exceptional service

Only cable company in town but we have FAST internet and the rain won't interrupt your television like a dish.

Well where do I begin 1) My internet is always failing 2) Each year cable goes up 3)Receptionist was not helpful or friendly... Not good for there business

For months our WiFi has been going out and today on my break @12 I really needed internet. I got home at 5:30 later that day still out

I have had bad service for the last 2 yrs. They're rude in the office. They obviously dont care about your service and they need customer service training. The guys that come to try and fix your problems are just as bad.

Horrible visit ... Trying to return equipment to discontinue their terrible service...clerk asked a million questions, too little too late. Needs to learn...if someone walks your equipment in, they are done with you

I always enjoy going into the office and see the receptionist (can't remember her name,sorry) She is always pleasant and friendly

Was told that a technician would be here between 8am and 6 pm. Had a no show. No call. And was charged $25 for my wasted day.

I'm in Bay City now! My roommate made a appointment with them to have it connected for yesterday, they never made it!!

The bill increase have been of 30% in just three years! The service is the same. Unbelievable!

Great service! Great internet! Couldn't be happier with New Wave Communications!

?? easy to set up have had no problems and internet is fast

Wish that I could watch the news while getting ready to go to work but there is always a problem with my cable channels . And it's a regular issue

Please provide a local phone number. The automated number does not work, won't accept my ssn last 4.

Waited for a period of time, before being waited on, just to tell me go to walmart to pay a bill.

Great internet for a great price. Very good customer service!

LONG STORY SHORT I WILL USE DIAL UP BEFORE I EVER EVEN CONSIDER THIS COMPANY

Seems to be doing a good job. Thanks Bob G

Great for residential as well as for business.

Outages in the middle of the day ....Resulting in loss of business Not good!!!!!!!

Current deals - June 2023

Worthless Internet company. Don't waist ur time or money

Front desk is always nice

Nice place and nice workers inside

General bill paying customer service.

Only cable company in town

Always having service issues

The Fastest Internet In Town

Very fast Internet

Please look Elsewhere

Great Place!

Excellent service

Cheap rates